AAS, Computer Information System @
North Harris College
A talented software/system engineer and a tools/web developer, with hands-on experience and production record. Demonstrated expertise in network designs, operations, management, security and support. Adept at devising and implementing technical solutions as well as integrating systems. A Cisco Select engineer with excellent problem solving skills. Able to effectively communicate with a wide range of audience - clients,
A talented software/system engineer and a tools/web developer, with hands-on experience and production record. Demonstrated expertise in network designs, operations, management, security and support. Adept at devising and implementing technical solutions as well as integrating systems. A Cisco Select engineer with excellent problem solving skills. Able to effectively communicate with a wide range of audience - clients, peers and coworkers.
Specialties: Software engineering, Tools engineering, Android development, Web development, Cloud computing, Dev-Ops, Continuous Integration, Infrastructure-as-a-Service (IaaS), Software-as-a-service, Platform-as-a-Service
Senior Software Engineer QA and Dev-Ops @ Provides direct support to Samsung's mobile platform solutions lab Manages the lab's private, public and hybrid cloud platform, responsible for operations, continuous integration, and testing tasks Implemented and manages the lab's centralized configuration management and bug tracking system Conducts quality assurance and compatibility testing Administers the lab's code review and version control system Administers the project management system and associated databases Facilitates communication and collaboration amongst developers, information technology (IT) professionals, engineers, product and project managers Implemented and manages the lab's backup and recovery processes From July 2013 to Present (2 years 2 months) San JoseTools Engineering and Operations @ Develop tools to automate the deployment, administration, and monitoring of a large-scale Linux, Solaris, AIX and Windows environment Provides application-level monitoring service to the NOC as well as contributes to the overall infrastructure monitoring, alerting and management design Provides 1st and 2nd level support to the operations team, covering the following category of issues: Web resources, databases, networking problems, applications, processes and automation. Works closely with developer to compose documentation, and improve knowledge sharing by publishing pertinent information on the internal KBS (knowledge base system) From September 2012 to June 2013 (10 months) San JosePaypal NOC Tools Engineer @ Takes individual responsibility for resolving monitoring tools issues reported to the NOC from multiple sources including the technical director of operations TDO, system administrators NOC-SA, Remedy trouble tickets and automated alerts. Provides live, in-NOC support of the tools that monitor PayPal’s operations and infrastructure in a true heterogeneous environment consisting of Linux, Solaris, and Windows servers as well as networking equipment, load balancers, databases and cloud environment My team is responsible for Implementing and deploying tools in real-time production environments. And the continued support of systems and applications that monitor and report the health of the PayPal Infrastructure My roles includes but not limited to the following: - Participation in the development of Netcool Omnibus deployment, and periodic upgrades to various enterprise tools - Ongoing corrective and preventative maintenance to improve tools reliability and availability - Resolving and documenting operations issues, as well as publishing standardized technical solutions - Analyse, troubleshoot and resolve tools related production issues in live environment -Installing, configuring, testing and integrating IBM Tivoli products and other enterprise monitoring tools. From September 2011 to September 2012 (1 year 1 month) San JoseSystem and Web Developer @ -Responsible for all stages of web development projects, works with clients from design, through implementation to deployment, support and management. -Directly works with sales and marketing teams on product positioning and technical marketing strategies. -Designs, develop and deploy Content management systems using platforms namely Wordpress, Drupal and Joomla -Consults with customers on data protection, storage and security issues -Designs and implements propriety and open source IP telephony solutions such as Cisco unified communication and Asterisk. -Plays key role in acquiring new customers and retaining existing ones From March 2010 to September 2011 (1 year 7 months) San Francisco, CALevel II Software Engineer @ -Responsible for problem identification, resolution and prevention while managing customer's expectations and satisfaction. -Managed, utilized and contributed to technical resource development, repository and tools. -Leveraged cross-functional teams, problem management and remote assistance tools when working on IBM Tivoli Omnibus issues. -I resolved 11 + Omnibus cases on average per month. -Conducted and coordinated product testing, debugging, problem replications, real-time and collaborative troubleshooting of Tivoli Netcool Omnibus core, probes, gateways and application programming interfaces issues. -Provided technical advice to and worked with IBM Tivoli Omnibus development teams on customer’s environment, architecture and problems. -Provided Level 2 support to IBM Tivoli Omnibus customers on an SLA (Service Level Agreement) basis. -Integrated, configured and troubleshoot LDAP on Linux, UNIX and windows platforms. -As a Tivoli Certified level 2 support engineer, I dealt with Omnibus core products issues, ranging from installation, configuration, integration to security. -Effectively worked with system engineers, system integrators, sales and management teams on Proof-of-Concept cases. -Published clear and concise technical documentation, provided guidance and training to new and fellow engineers. -Responsible for documenting pertinent technical details, composed, reviewed and published product-specific technical notes (Netcool omnibus tech- notes). -Researched, composed and presented Support Technical Exchange (STE) training materials to fellow engineers. -Responsible for updating IBM Tivoli Netcool Omnibus core high value content (H V C), ensuring that version updates, fixes and patches for Omnibus 7x, 7.1, 7.2 and 7.2.1 were current and available on the product's web page. From August 2006 to March 2010 (3 years 8 months) Network Operation Engineer @ Working in the Eagle broadband network operation centre, my team designed, deployed and implemented managed services solutions for a variety of customers. We provided technical support services to both customers and employees on issues such as network configuration, management and monitoring. Assisted sales team by setting up Proof-of-Concept environment to facilitate sales and deployment. -Conducted backups of application servers, databases and system configurations to ensure data safety and recoverability. -Developed and composed training manuals for the installation and troubleshooting of satellite communication systems. -I assisted end users in diagnosing and solving data communication problems in a network operation centre environment. -As a member of the NOC, my team provided Managed services and solutions to customers. I managed, administered and monitored critical business systems for subscribed customers. From July 2003 to November 2005 (2 years 5 months)
Golden Gate University From 2010 to 2012 AAS, Computer Information System @ North Harris College From 1997 to 1999 Augustine Egbuna is skilled in: Unix, Cloud Computing, Cisco Technologies, Solaris, Linux, System Administration, Integration, Troubleshooting, Security, Windows Server, Network Administration, Enterprise Architecture, Big Data, Continuous Integration, Perl, Python, Bash, Network Monitoring Tools, PHP, CSS, HTML, Systems Engineering