Audrey Carr
Head of Experience Strategy and Design, TD Wealth at TD | Toronto, Ontario, Canada
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As the Head of Experience Strategy and Design at TD Wealth, Audrey Carr plays a pivotal role in shaping the future of customer engagement through innovative, human-centered design. With a robust background in design operations and strategy, Audrey leads a dynamic team of over 40 dedicated professionals who specialize in experience strategy, research, and product design. Together, they are committed to enhancing the customer journey across TD's Wealth businesses, including Direct Investing, Financial Planning, Private Wealth Management, and TD Asset Management.
Audrey's expertise in user experience and cross-functional team leadership allows her to effectively bridge the gap between business objectives and customer needs. By advocating for both customers and colleagues, she ensures that every design initiative is rooted in empathy and insight. Her leadership has been instrumental in driving TD's digital transformation, enabling the organization to deliver exceptional, purpose-driven experiences that resonate with clients.
Key projects under Audrey's guidance have included the development of intuitive digital platforms that streamline investment processes and enhance financial planning tools, making them more accessible and user-friendly. By leveraging analytics and design research, her team continuously iterates on these solutions, ensuring they meet the evolving needs of customers in a rapidly changing financial landscape. Audrey's passion for innovation and her commitment to excellence not only elevate the customer experience but also position TD Wealth as a leader in the industry, setting new standards for what it means to deliver outstanding service in the financial sector.
Sessional Instructor - Service Design at OCAD University in August 2023 to Present
Head of Experience Strategy and Design, TD Wealth at TD in June 2021 to Present
Service Design Director, TD Wealth at TD in April 2017 to May 2021
Service Design Director, TD Commercial Banking at TD in March 2018 to March 2020
Service Design Director, TD Mobile App at TD in April 2015 to March 2017
Vice President, Strategy at Nurun in June 2013 to March 2015
Director, Experience Strategy and Design at Nurun in September 2010 to May 2013
Director, Digital Strategy at Leo Burnett in May 2008 to August 2010
Senior Strategist and Information Architect at Organic in January 2007 to January 2008
Information Architect at Critical Mass in January 2006 to January 2007
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Design Operations
Career Development
Design Strategy
Organizational Design
Design Research
Design operations
Customer Journeys
Product Design
User Experience
Design Thinking
Digital Transformation
Digital Strategy
Digital Innovation
Team Leadership
Team Building
Cross-functional Team Leadership
Business Strategy
Customer Experience
Negotiation
Service Design
Mobile Design
UX Research
Analytics
Management
E-commerce
Financial Services
Direct investing
Wealth management
Retail Banking
Insurance
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Discover more about TDWhat is Audrey Carr email address?
Email Audrey Carr at [email protected] and [email protected]. This email is the most updated Audrey Carr email found in 2026.
What is Audrey Carr phone number?
Audrey Carr phone number is +14435205029 and +12107242471.
How to contact Audrey Carr?
To contact Audrey Carr send an email to [email protected] or [email protected]. If you want to call Audrey Carr try calling on +14435205029 and +12107242471. (updated on November 04, 2024)
What is Audrey Carr net worth?
Audrey Carr has an estimated net worth of $75,000 to $99,999
What company does Audrey Carr work for?
Audrey Carr works for TD
What is Audrey Carr's role at TD?
Audrey Carr is Head of Experience Strategy and Design, TD Wealth
What industry does Audrey Carr work in?
Audrey Carr works in the Financial Services industry.
Audrey Carr Email Addresses
Audrey Carr Phone Numbers
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