Ashley Luke
Sr. Director of Customer Excellence & Inside Sales at Stanley Black & Decker, Inc. | Atlanta Metropolitan Area
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Ashley Luke serves as the Senior Director of Operations & Customer Excellence at Stanley Black & Decker, Inc., where she plays a pivotal role in driving operational efficiency and enhancing customer satisfaction across the organization. With over 12 years of diverse experience in Inside Sales, Outside Sales, and Customer Excellence, Ashley has cultivated a robust skill set that includes transformation, integration, and project development. Her leadership spans more than 11 years, during which she has successfully managed teams at various leadership levels, fostering a culture of continuous improvement and operational excellence.
In her current role, Ashley leads a cross-functional team that encompasses all facets of customer service and full assembly operations. She is the primary point of contact for integration and mergers, ensuring seamless transitions and alignment between businesses. By collaborating closely with Finance and Commercial Teams, Ashley meticulously reviews pipeline versus build capacity, conducts P&L evaluations, and implements cost control measures that drive profitability and operational success.
Ashley’s expertise in Key Performance Indicators (KPIs) and dashboard analytics enables her to monitor performance metrics effectively, ensuring that customer satisfaction remains at the forefront of the organization’s objectives. Her commitment to thought leadership and organizational leadership has positioned her as a key influencer in shaping the customer experience at Stanley Black & Decker. With a passion for enhancing operational processes and a strategic mindset, Ashley Luke continues to make significant contributions to the company's mission of delivering exceptional value to its customers while driving sustainable growth.
Sr. Director of Customer Excellence & Inside Sales at Stanley Black & Decker, Inc. in January 2022 to Present
Director of Operations & Customer Excellence at Stanley Black & Decker, Inc. in February 2021 to January 2022
Sr. Manager of Transformation & Customer Excellence at Stanley Black & Decker, Inc. in August 2020 to February 2021
Inside Sales Manager at Stanley Black & Decker, Inc. in January 2019 to August 2020
Sr. Manager of Sales Force & Distributor Effectiveness at Georgia-Pacific LLC in July 2018 to January 2019
Customer Success Manager at Stanley Black & Decker, Inc. in March 2016 to July 2018
Inside Sales Rep at Stanley Black & Decker, Inc. in May 2013 to March 2016
Pre College Outside Sales Rep for Georgia at Kaplan Test Prep in October 2010 to May 2013
Pre-College Marketing Manager at Kaplan Test Prep in April 2009 to October 2010
Kaplan Student Advisor at Kaplan Test Prep in August 2007 to April 2009
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Key Performance Indicators
Dashboard
Product Support
Thought Leadership
Customer Satisfaction
Continuous Improvement
Customer Experience
Organizational Leadership
Presentation Skills
Operations Management
Business Transformation
Integration
Customer Service Management
Customer Service
Sales Management
New Business Development
Management
Leadership
Team Leadership
Communication Skills
Salesforce.com
Account Management
Sales
Project Management
Highly motivated self-starter
Microsoft Office
Public Speaking
Business Development
Corporate Communications
Organizational Effectiveness
Team Management
Team-oriented
Advertising
Marketing Communications
CRM
Sales Operations
Team Building
Training
Key Account Management
Strategy
Microsoft Excel
Psychology
Customer Service Operations
Inside Sales Management
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Discover more about Stanley Black & Decker, Inc.What is Ashley Luke email address?
Email Ashley Luke at [email protected]. This email is the most updated Ashley Luke email found in 2026.
What is Ashley Luke phone number?
Ashley Luke phone number is +14044311573 and +17062472179.
How to contact Ashley Luke?
To contact Ashley Luke send an email to [email protected]. If you want to call Ashley Luke try calling on +14044311573 and +17062472179.
What company does Ashley Luke work for?
Ashley Luke works for Stanley Black & Decker, Inc.
What is Ashley Luke's role at Stanley Black & Decker, Inc.?
Ashley Luke is Sr. Director of Customer Excellence & Inside Sales
What industry does Ashley Luke work in?
Ashley Luke works in the Manufacturing industry.
Ashley Luke Email Addresses
Ashley Luke Phone Numbers
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