Ashley Giles
Lead Agile Product Owner at USAA | San Antonio, Texas, United States
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Ashley Giles is a seasoned Lead Agile Product Owner at USAA, bringing over 14 years of extensive experience in the Software Development Life Cycle (SDLC) within the banking and payments industry. In her current role, Ashley plays a pivotal part in the Bank Data Management & Transformation organization, where she drives high-priority initiatives through the development lifecycle. Her leadership of an Agile Release Train, which encompasses multiple business domains, showcases her ability to manage complex product backlogs and roadmaps effectively.
Ashley has been instrumental in the successful delivery of several key projects, including the Data Quality Engine, Test Automation Tool, and Risk Decision Engine. These projects not only enhance operational efficiency but also significantly improve data integrity and risk assessment capabilities within the organization. Her expertise in requirements gathering and project coordination ensures that stakeholder needs are met while maintaining alignment with strategic business objectives.
With a strong foundation in Supplier Management and Defect Management, Ashley excels in complex problem resolution and business process development. Her technical acumen allows her to bridge the gap between business solutions and technical implementation, ensuring that products are not only functional but also user-centric. As a self-motivated and results-driven professional, Ashley is committed to fostering a collaborative environment that encourages innovation and continuous improvement, ultimately driving value for USAA and its members. Her dedication to customer service and her deep understanding of the credit card industry further enhance her ability to deliver impactful solutions in a rapidly evolving financial landscape.
Lead Agile Product Owner at USAA in October 2019 to Present
Business Applications Analyst at USAA in August 2017 to October 2019
Applications Analyst at Security Service Federal Credit Union in July 2015 to August 2017
Sr. Payment Support Specialist at Security Service Federal Credit Union in April 2013 to July 2015
Sr. Member Contact Center Representative at Security Service Federal Credit Union in July 2008 to April 2013
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Software Development Life Cycle (SDLC)
Agile Methodologies
Project Management
Project Coordination
Requirements Gathering
Integration
Business Process Improvement
Defect Tracking
Relationship Building
Critical Thinking
Customer Service
Credit Card Industry Experience
Debit Card Industry Experience
ACH Industry Experience
Technical Acumen/Business Solutions
Driven By Results
Business Process Development
Complex Problem Resolution
Follow-up Skills
Integrity
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Discover more about USAAWhat is Ashley Giles email address?
Email Ashley Giles at [email protected]. This email is the most updated Ashley Giles email found in 2026.
What is Ashley Giles phone number?
Ashley Giles phone number is +13182100460.
How to contact Ashley Giles?
To contact Ashley Giles send an email to [email protected]. If you want to call Ashley Giles try calling on +13182100460. (updated on October 31, 2024)
What company does Ashley Giles work for?
Ashley Giles works for USAA
What is Ashley Giles's role at USAA?
Ashley Giles is Lead Agile Product Owner
What industry does Ashley Giles work in?
Ashley Giles works in the Financial Services industry.
Ashley Giles Email Addresses
Ashley Giles Phone Numbers
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