Asaf Gaon
Director, Customer Support at Janus Health | Waltham, Massachusetts, United States
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Asaf Gaon serves as the Director of Technical Support at Takeoff Technologies, Inc., where he leverages over 13 years of experience in technical support and incident management to drive excellence in service delivery. In his current role, Asaf oversees a dedicated team of 15 support engineers and three managers, ensuring that Takeoff's SaaS solutions for e-grocery automation operate seamlessly for some of the largest enterprise grocery store robotic pick-up facilities globally. His leadership is pivotal in maintaining high uptime and reliability, which are critical for the success of automated grocery operations.
Asaf has spearheaded the development and implementation of robust incident management processes and tools that enhance the efficiency of the support team. His expertise in utilizing the Elastic Stack (ELK) and Grafana for logging and monitoring has been instrumental in proactively identifying and resolving issues before they escalate. By fostering a culture of collaboration across departments, he has successfully led incident escalations and driven product and service improvements that align with customer needs.
In addition to his technical acumen, Asaf is passionate about mentoring and developing talent within his team, ensuring that his engineers are equipped with the skills necessary to excel in a fast-paced environment. His background in engineering management and program management complements his technical support expertise, enabling him to manage complex projects effectively while maintaining a focus on energy efficiency and innovation. Asaf Gaon’s commitment to excellence and continuous improvement positions him as a key player in the evolving landscape of automated grocery solutions.
Director, Customer Support at Janus Health in September 2024 to Present
Director Technical Support at Takeoff Technologies, Inc. in March 2022 to September 2024
Senior Manager, Technical Support at Takeoff Technologies, Inc. in April 2020 to March 2022
Senior Manager, Engineering - Logging, Metrics, and Metrics team & NOC Application Services at athenahealth in June 2019 to April 2020
Manager, NOC Application Services at athenahealth in February 2018 to June 2019
Sr. NOC Applications Associate at athenahealth in February 2017 to February 2018
NOC Application Services Associate at athenahealth in September 2014 to February 2017
Dispatch Operations Analyst at EnerNOC in April 2013 to August 2014
Support Analyst at EnerNOC in August 2011 to March 2013
Network Operations Center Specialist at RRsat in July 2010 to December 2010
Customer Support Specialist/QA Analyst at AMS - Innovative Compliance in March 2009 to May 2010
Tech Support Associate at Hebrew University Computer Center in October 2007 to March 2009
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KPI Dashboards
Project Planning
Scrum
Agile Methodologies
Elastic Stack (ELK)
Prometheus.io
Grafana
Team Building
Team Management
Support Management
Automation
Robotics
Leadership
Coaching
KPI Reporting
Management Engineering
Metrics
Mentoring
Engineering Management
Logging
Technical Support
Director level
Incident Management
Incident Response
SQL
Product Management
Troubleshooting
Demand Response
Energy Efficiency
Linux
Windows
Energy Management
Data Analysis
Program Management
Salesforce.com
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Discover more about Janus HealthWhat is Asaf Gaon email address?
Email Asaf Gaon at [email protected]. This email is the most updated Asaf Gaon email found in 2026.
What is Asaf Gaon phone number?
Asaf Gaon phone number is +16174580335 and +16176922520.
How to contact Asaf Gaon?
To contact Asaf Gaon send an email to [email protected]. If you want to call Asaf Gaon try calling on +16174580335 and +16176922520. (updated on September 13, 2024)
What company does Asaf Gaon work for?
Asaf Gaon works for Janus Health
What is Asaf Gaon's role at Janus Health?
Asaf Gaon is Director, Customer Support
What industry does Asaf Gaon work in?
Asaf Gaon works in the Automation Machinery Manufacturing industry.
Asaf Gaon Email Addresses
Asaf Gaon Phone Numbers
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