Arun B
Senior Director - Technical Support at PowerSchool Group LLC | Folsom, California, United States
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Arun B. serves as the Senior Director of Technical Support at PowerSchool Group LLC, where he leads the Global Tier 2 Support Organization with a vision centered on enhancing customer experience and retention. With over 20 years of progressive experience in the IT industry, Arun has established himself as a results-driven leader, adept at building high-performing teams and fostering a culture of continuous improvement. His extensive background encompasses various domains, including development, client service, and operations, allowing him to leverage a multifaceted approach to problem-solving.
At PowerSchool, Arun is instrumental in defining strategic initiatives that align with the company’s commitment to delivering exceptional customer satisfaction. His leadership within the Support Leadership team has been pivotal in implementing innovative solutions that not only address immediate technical challenges but also anticipate future customer needs. Arun's hands-on approach ensures that his team is equipped with the necessary tools and training to excel in a fast-paced environment, ultimately driving effectiveness and operational excellence.
Arun’s expertise in CRM, product management, and vendor management complements his technical skills in web development, databases, and the software development lifecycle (SDLC). His ability to cultivate long-term customer relationships on a global scale has been a cornerstone of his career, enabling him to navigate complex business processes and deliver tailored support solutions. As he continues to shape the future of technical support at PowerSchool, Arun remains committed to enhancing the overall customer journey, ensuring that every interaction reflects the company’s dedication to quality and innovation.
Senior Director - Technical Support at PowerSchool Group LLC in March 2020 to Present
Director - Services & Support at PowerSchool Group LLC in October 2017 to March 2020
Senior Manager - Customer Support at SumTotal Systems, LLC in February 2016 to October 2017
Senior Manager - Customer Support at SumTotal Systems, LLC in March 2015 to February 2016
Senior Manager - Customer Support at SumTotal Systems, LLC in July 2012 to March 2015
Senior Manager - Customer Support at SumTotal Systems, LLC in April 2011 to June 2012
Manager - Customer Support at SumTotal Systems, LLC in August 2007 to April 2011
Senior Tech Lead - Technical Support at SumTotal Systems, LLC in January 2006 to July 2007
Senior Tech Support Engineer - Technial Support at SumTotal Systems, LLC in July 2005 to December 2005
Software Design Engineer - Sustenance Engineering at SumTotal Systems, LLC in June 2003 to June 2005
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12 years of IT experience encompassing Developement, Client Service & Operations
8+ years of experience in Customer Support field
Able to work with a Globally distributed team.
Excellent experience of hiring and recruiting staff
Familiar with Customer Relationship Management
Excellent ability to multitask and prioritize in fast paced environment
Customer Support
Organization & prioritization skills
Information Technology
Multi Tasking
CRM
Recruiting
Process Improvement
Cross-functional Team Leadership
Product Management
Staff Development
Distributed Systems
Management
Leadership
Business Planning
SaaS
Enterprise Software
Web Development
Customer Service
Team Leadership
Strategic Planning
Cloud Computing
Analysis
Salesforce.com
Professional Services
Vendor Management
Business Intelligence
Customer Satisfaction
Sales
SDLC
Software Project Management
Business Analysis
Strategy
Program Management
Technical Support
SharePoint
Software Implementation
Integration
Databases
Team Management
Pre-sales
Requirements Analysis
Business Process
Start-ups
Project Planning
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Discover more about PowerSchool Group LLCWhat is Arun B email address?
Email Arun B at [email protected] and [email protected]. This email is the most updated Arun B email found in 2026.
How to contact Arun B?
To contact Arun B send an email to [email protected] or [email protected]. (updated on October 24, 2024)
What company does Arun B work for?
Arun B works for PowerSchool Group LLC
What is Arun B's role at PowerSchool Group LLC?
Arun B is Senior Director - Technical Support
What is Arun B's Phone Number?
Arun B's phone (213) ***-*346
What industry does Arun B work in?
Arun B works in the Software Development industry.
Arun B Email Addresses
Arun B Phone Numbers
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