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Arne Harnisch

Service Owner

IT Project Manager at Bridgestone EMEA - Global Azure integration

Willebroek, Flanders, Belgium

Section title

Arne Harnisch's Email Addresses & Phone Numbers

Arne Harnisch's Work Experience

Bridgestone Europe

Service Owner

June 2015 to Present


Sr. Consultant & Managing Partner

March 2012 to Present

ING Belgium

Service Delivery Manager

September 2013 to November 2014

Brussels Area, Belgium

Arne Harnisch's Education

Open Universiteit Nederland

Computer Science

1990 to 1993


Software Project management

1989 to 1990

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52% Left Brained
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About Arne Harnisch's Current Company

Bridgestone Europe

Responsible for: Service Quality - Prime customer contact for all services-related enquiries and issues - Service escalation point - Define SLAs with the customer - Define functional service requirements - Manage the Functional service providers service delivery - Identify opportunities for operational service improvements - Management reporting Service Transitions - Service Management lifecycle - Ensure successful projects...

Frequently Asked Questions about Arne Harnisch

What company does Arne Harnisch work for?

Arne Harnisch works for Bridgestone Europe

What is Arne Harnisch's role at Bridgestone Europe?

Arne Harnisch is Service Owner

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What industry does Arne Harnisch work in?

Arne Harnisch works in the Information Technology and Services industry.

About Arne Harnisch

📖 Summary

Experience: Long IT Experience in various job skills. Customer focused attitude. Management capabilities. Organizational and coordinating skills. Broad IT and corporate knowledge. Technical: MCSE Educational: MCT. Organizational: ITIL (v2,v3), MOF (v2, v3, v4) Project Management: Prince2, PMI, MSF Personal: Highly flexible and adaptive working attitude. Stress resistant. Analytical mind. Eager to learn. Team player. Efficient. Reliable. Persistent. Ability to think outside the box. Able to perform in ambiguous situations. Specialties - Technical: Cloud Computing, New World Of Work, Sharepoint Technologies, Windows OS, OS/X, iOS, SQL, Exchange. Specialties - Operational: IT Service Management, Operations Consulting, ITIL ConsultingService Owner @ Responsible for: Service Quality - Prime customer contact for all services-related enquiries and issues - Service escalation point - Define SLAs with the customer - Define functional service requirements - Manage the Functional service providers service delivery - Identify opportunities for operational service improvements - Management reporting Service Transitions - Service Management lifecycle - Ensure successful projects transition to operations - Ensure appropriate support of projects after go-live - Develop the required support models for new applications & services Service design & evolution - Develop Service evolution roadmap - Service Level management - IT Service Continuity - Manage new demand of enhancements for the service. Functional service delivery - Manage Third party service providers: Operational service reviews, Monthly reviews, Validate service is delivered as per contract, evaluate bonus malus, Manage escalations, Manage the service delivery of integration activities and testing From June 2015 to Present (7 months) Sr. Consultant & Managing Partner @ Freelance consultant in: - IT Service Management (ITIL) - Project Management (Prince2, PMI) - Cloud Computing (Office 365 & Azure) - New World Of Work - On premise WinTel infrastructure (primary focus: Microsoft front/backoffice) From March 2012 to Present (3 years 10 months) Service Delivery Manager @ Accountable for the operational activities of a Service Management team of 8 people to deliver: Incident-, Problem-, Change-, Release-, Configuration-, Capacity Management and IT Service Continuity. Responsible for Continual Service Improvement, Service Level Management, Vendor Management (onshore: 6 people, offshore: 20 people), coordination with the internal ING technical teams (onshore: 40 people. offshore: 12) From September 2013 to November 2014 (1 year 3 months) Brussels Area, BelgiumProcess consultant @ Documenting and optimizing business processes for a government project, according to ITIL v3 From June 2012 to February 2013 (9 months) Service Delivery Manager @ Key skills for this position: Delivery Framework, Service Level Management, Project management, IT strategy/tactical planning, Team coordination, Event coordination, Outsourcing /Outtasking, Dealing with ambiguity, Working with a global team, Teaching, Global Contract Management, From April 1998 to March 2012 (14 years) Global Technical Account Manager @ Global coordination for the Nestle contract (international, food industry, 250,000+ employees) From 2000 to 2005 (5 years) Partner Technical Account Manager @ Job type: Partner & end-customer facing tiered Service Delivery Management. In order to be able to support the Belgian market sufficiently, we moved to a tiered support model for the 500-3000 seat customers. 4 Partners (Digital, Olivetti, HP & Siemens) were suited to deliver this. I drove the non-commercial part of this program in the Benelux together with a colleague from Holland. - Co-developed the tiered Support (MAPS) program Service Portfolio. - Trained and coached the Technical Account Managers at the partners. - Organized international training & internships for Partner support staff - Helping end customer outsource their support to our partners and conducting quality control. - Developed joint Microsoft-Partner proactive deliveries. - Developed external international Partner events to address Service improvement, common issues, and program enhancements. From January 1999 to June 2000 (1 year 6 months) Brussels Area, BelgiumTechnical Account Manager @ Job type: Customer facing Service Delivery management based on long term relationship. I helped transform Premier from a reactive firefighting team of 2 people to a proactive predictable service support provider with 25 employees & 2 divisions. Daily activities: Account management, escalation management, operations consulting, building a Service Catalog, technical consulting, presentations & trainings, etc. - Negotiated fixed OLAs with the support team in Holland. - Developed the first preventative services to transform the organization into a proactive one. - Introduced Major Incident Reviews. Customer portfolio: Banking/Industrial/System Integrators/Pharma/Government/Telecom. From April 1998 to June 1999 (1 year 3 months) Brussels Area, BelgiumProduct Specialist Operating Systems/Databases @ Key skills for this position: Remote support, Technical, Outsourcing, Teaching From January 1993 to April 1998 (5 years 4 months) Independent Software Developer @ Developed various small database driven applications for shops (inventory management), government (City of Bergen op Zoom) and co-developed a shareware program called Softdata (floppy disk indexing database) Key skills: Software Architecture, Contract negotiation, Software development (Clipper, Dbase III/IV, Clarion) From June 1992 to December 1992 (7 months) Bergen Op Zoom Area, NetherlandsNetwork Administrator & Software Developer @ Key skills for this position: Network Administration (Novell), Database development (Clipper), Teaching From September 1991 to May 1992 (9 months) Software Developer @ Key skills for this position: Database software architecture, Software development (Clarion), Technical Documentation writing From January 1991 to August 1991 (8 months) Software Solution Architect / Software developer @ Build software applications on top of office applications like WordPerfect, dBase III, Lotus 123, MS-DOS, etc. Integrate these applications through shells around them. Macro programming. Functional software solution design. Training application users. From January 1990 to June 1990 (6 months) Computer Science @ Open Universiteit Nederland From 1990 to 1993 Software Project management @ Ecabo From 1989 to 1990 Arne Harnisch is skilled in: ITIL, PRINCE2, Cloud Computing, SharePoint, Microsoft Exchange, Windows, Active Directory, IT Service Management, Software Development, Office 365, Microsoft Certified Systems Engineer, MCT, Microsoft Office, IIS, SCCM

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In a nutshell

Arne Harnisch's Personality Type

Extraversion (E), Sensing (S), Feeling (F), Judging (J)

Average Tenure

2 year(s), 9 month(s)

Arne Harnisch's Willingness to Change Jobs



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There's 90% chance that Arne Harnisch is seeking for new opportunities

Arne Harnisch's Social Media Links


Arne Harnisch's Achievements

Nomination:ING Golden Lion award

Issued by - · October 2014

Worldwide Customer & Partner Experience award

Issued by Jeff Raikes (VP Microsoft WW) · July 2005

15 years award

Issued by Steve Ballmer, CEO Microsoft · January 2008

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