Ariel Quiroga
Principal Customer Success Engineer at Trellix | Rockwall, Texas, United States
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Ariel Quiroga currently serves as a Principal Customer Success Engineer at Trellix, where he plays a pivotal role in bridging the gap between customer needs and engineering solutions. With a robust background in electronics engineering and network administration, Ariel is adept at identifying patterns and trends that may signal emerging issues, allowing him to proactively address potential challenges before they escalate. His expertise in FedRAMP compliance and technical support ensures that customers receive not only timely assistance but also solutions that align with regulatory standards.
In his role, Ariel acts as a single point of contact for complex escalations, meticulously driving each case to closure while keeping all stakeholders informed throughout the process. This commitment to transparency and communication has earned him a reputation for exceptional customer satisfaction. By serving as a liaison between Customer Success Engineers (CSEs) and the engineering team, Ariel provides valuable insights into customer problems and complaints, fostering a collaborative environment that enhances the overall customer experience.
Ariel’s proficiency in tools such as ePolicy Orchestrator, alongside his skills in managing WAN and Voice over IP (VoIP) systems, positions him as a subject matter expert (SME) in the field. His ability to quickly learn and master new concepts, coupled with his bilingual communication skills, allows him to effectively engage with diverse clientele, ensuring that their technical needs are met with precision and care. As he continues to drive key projects at Trellix, Ariel remains dedicated to enhancing customer success and satisfaction through innovative solutions and strategic problem-solving.
Principal Customer Success Engineer at Trellix in April 2023 to Present
Senior Tecnical Support Engineer at Trellix in January 2022 to April 2023
Senior Technical Support Engineer at McAfee in September 2019 to January 2022
Technical Support Engineer - Enterprise at McAfee in January 2017 to September 2019
Network Engineer at Selfemployed Network Enginner in August 2015 to January 2017
Technical Support Representative at Southwest Airlines in July 2013 to July 2015
Refresh Technician at Bank of America in November 2012 to July 2013
Deskside Support at CompuCom in May 2010 to March 2012
Network Technician at Contractor in October 2008 to February 2009
PC Technician at Contractor in September 2008 to October 2008
Network System Administrator at LabiSur in June 2005 to September 2007
Network Administartor, Contractor at Freelance in August 1999 to December 2004
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Jira
FedRAMP
Analytical Skills
Microsoft SQL Server
ePolicy Orchestrator
Procmon
Critical Thinking
Python (Programming Language)
Network Services
Computer Networking
Application Programming Interfaces (API)
Customer Satisfaction
Escalation Resolution
SME
Troubleshooting
Hardware
Cisco Technologies
Networking
Servers
Network Administration
TCP/IP
Software Installation
Routers
Switches
Operating Systems
CCNA
CompTIA A+
Computer Hardware
Technical Support
Active Directory
Windows 7
System Deployment
WAN
Windows XP
Laptops
Cisco Routers
Voice over IP (VoIP)
System Administration
Windows
Network Engineering
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Discover more about TrellixWhat is Ariel Quiroga email address?
Email Ariel Quiroga at [email protected] and [email protected]. This email is the most updated Ariel Quiroga email found in 2026.
How to contact Ariel Quiroga?
To contact Ariel Quiroga send an email to [email protected] or [email protected].
What company does Ariel Quiroga work for?
Ariel Quiroga works for Trellix
What is Ariel Quiroga's role at Trellix?
Ariel Quiroga is Principal Customer Success Engineer
What is Ariel Quiroga's Phone Number?
Ariel Quiroga's phone (214) ***-*355
What industry does Ariel Quiroga work in?
Ariel Quiroga works in the Computer And Network Security industry.
Ariel Quiroga Email Addresses
Ariel Quiroga Phone Numbers
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