April Chastain
Loan Implementation Specialist & Senior eBanking Support Specialist at Data Center Inc. | Rochester, New York, United States
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April Chastain serves as a Loan Implementation Specialist and Senior eBanking Support Specialist at Data Center Inc., where she leverages her extensive experience in the financial services industry to provide exceptional technical support and customer service. In her dual role, April is instrumental in facilitating seamless loan implementations, ensuring that clients are equipped with the necessary tools and knowledge to navigate their eBanking platforms effectively. Her expertise in troubleshooting and problem resolution allows her to address complex technical issues swiftly, minimizing downtime and enhancing user satisfaction.
Key projects under April's purview include the rollout of new eBanking features and enhancements, where she collaborates closely with cross-functional teams to gather feedback, identify pain points, and implement continuous improvements. Her proactive approach to customer relationship management ensures that clients receive timely updates and support, fostering a culture of trust and reliability. April's strong communication skills—both oral and written—enable her to convey technical information clearly, ensuring that customers feel empowered to resolve issues independently.
In addition to her technical acumen, April's leadership and coaching abilities shine through as she mentors junior team members, promoting a collaborative environment that prioritizes teamwork and knowledge sharing. Her proficiency in tools such as NetSuite and Microsoft Word further enhances her efficiency in managing customer inquiries and tracking support cases. With a commitment to excellence and a passion for delivering outstanding service, April Chastain continues to make a significant impact at Data Center Inc., driving success for both the organization and its clients.
Loan Implementation Specialist & Senior eBanking Support Specialist at Data Center Inc. in September 2016 to Present
Business Analyst - Online Banking at Data Center Inc. in April 2022 to Present
Mortgage Processor at Heartland Credit Union in February 2015 to September 2016
Sales Support Supervisor at Cargill AgHorizons in May 2015 to December 2015
Customer Solutions Specialist - Team Leader at Cargill in April 2007 to May 2015
Travel Coordinator - Air Sales Associate at Group Voyagers in February 1996 to April 2000
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Hutchinson Community College, AAS, Small Business Management, 3.75, August 2026
Colorado State University, Business, Management, Marketing, and Related Support Services
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Ticketing Systems
Oral Communication
Customer Satisfaction
Customer Experience
Customer Engagement
Written Communication
SQL
Onboarding
Troubleshooting
Banking
Microsoft Products
Documentation
Contact Centers
Customer Support
Quality Control
Customer Service Management
Teamwork
Bug Tracking
Customer Service
Continuous Improvement
Change Management
Inventory Management
Food Processing
Project Management
Analytical Skills
Customer Relationship Management (CRM)
Loans
Nonprofit Organizations
Event Planning
Technical Support
Microsoft Excel
Microsoft Office
Software as a Service (SaaS)
Management
Leadership
Team Leadership
Problem Solving
Employee Engagement
Coaching
Team Building
Communication
Interviewing
Training
Team Management
Process Improvement
NetSuite
Microsoft Outlook
Microsoft Word
netsuite
Employee Training
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Discover more about Data Center Inc.What is April Chastain email address?
Email April Chastain at [email protected]. This email is the most updated April Chastain's email found in 2026.
How to contact April Chastain?
To contact April Chastain send an email to [email protected].
What company does April Chastain work for?
April Chastain works for Data Center Inc.
What is April Chastain's role at Data Center Inc.?
April Chastain is Loan Implementation Specialist & Senior eBanking Support Specialist
What is April Chastain's Phone Number?
April Chastain's phone (212) ***-*182
What industry does April Chastain work in?
April Chastain works in the Information Technology and Services industry.
April Chastain Email Addresses
April Chastain Phone Numbers
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