Anush Kumar
SVP Product, Intelligence & Automation at Zendesk | Bellevue, Washington, United States
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Anush Kumar serves as the Senior Vice President of Intelligence & Automation at Zendesk, where he plays a pivotal role in shaping the future of customer engagement through innovative product strategies centered on Generative AI and Integration Platform as a Service (iPaaS). With over 20 years of experience in product innovation and development across leading enterprises such as Microsoft, Oracle, and Expedia, Anush brings a wealth of expertise in artificial intelligence and machine learning to his current position. Reporting directly to the Chief Engineering Officer, he is responsible for driving the product vision and execution for Zendesk's intelligent automation initiatives, ensuring that the company remains at the forefront of the rapidly evolving tech landscape.
At Zendesk, Anush is guiding teams in the development of the company's groundbreaking API-first Agentic Foundations and AI Actions, which are designed to automate both first-party (1P) and third-party (3P) actions. His leadership is instrumental in creating seamless integrations that enhance operational efficiency and customer satisfaction. Anush's strategic focus on digital transformation and go-to-market strategies enables Zendesk to leverage advanced technologies to deliver unparalleled customer experiences. His dual MS/BS credentials in Computer Science further bolster his capability to navigate complex engineering challenges while fostering a culture of innovation within his teams. As a thought leader in the industry, Anush continues to drive product road mapping and executive management initiatives that position Zendesk as a leader in AI-driven customer service solutions.
SVP Product, Intelligence & Automation at Zendesk in February 2024 to Present
Vice President of Technology, Intelligent Services at Expedia Group in September 2020 to February 2024
Senior Director, Virtual Agent Platform at Expedia Group in May 2018 to September 2020
Director, Engineering (Intelligent Bots Platform) at Oracle in July 2016 to May 2018
Director Product Management, Mobile & Analytics Platform at Oracle in May 2015 to August 2016
Director, Cross-Platform Mobile at Avanade in July 2014 to June 2016
Co-Founder & Chief Product Developer at SplashTag™ in December 2012 to June 2014
Co-Founder, CTO, Board Member at S3 Edge Inc. in July 2008 to July 2013
Lead Product Manager at Microsoft in August 2001 to May 2008
Graduate Research Assistant at Thayer School of Engineering at Dartmouth, ISTS in August 1999 to June 2001
Intern / Web Developer at Delta Tau Systems Inc. in April 1998 to September 1998
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Executive Leadership
Artificial Intelligence (AI)
Product Development
Strategic Planning
Leadership
Management
Business Growth Strategies
Revenue & Profit Growth
Team Leadership
Executive Management
Customer Experience
User Experience (UX)
Product Road Mapping
Technology Roadmapping
Contact Center as a Service (CCaaS)
DevOps
Cloud Applications
Business Transformation
Zendesk
Chatbots
Platform Engineering
Contact Centers
Product Strategy
Product Lifecycle Management
Product Design
Product Launch
Partner Engagement
Partner Development
Partner Relationship Management
Use Cases
Large Language Models (LLM)
Machine Learning
Intelligent Automation
Intelligent Agents
Integration Platform as a Service (iPaaS)
Oracle Applications
Cross-platform Development
Mobile Technology
Mobile Applications
B2B Software
Automation
Data Centers
Platform Development
Release Management
Project Management
Program Development
Program Management
Influencing Without Authority
Large Scale Systems
Technology Incubation
RFID Applications
Radio-Frequency Identification (RFID)
Cybersecurity
Home Automation
Internet of Things (IoT)
Robotics
Thought Leadership
Engineering Management
Engineering
Computer Science
Business Strategy
Software Industry
Early-Stage Startups
Digital Innovation
Startup Development
Innovation Management
Agentic AI
Product Engineering
AI Agents
Agentic Platform
Generative AI
Platform as a Service (PAAS)
Product Innovation
Cross-functional Team Leadership
Digital Transformation
Enterprise Software
Cloud Computing
Start-ups
Product Management
Partner Management
Software Development
Business Development
Go-to-market Strategy
Mobile Devices
Public Speaking
Product Marketing
Entrepreneurship
Distributed Systems
RFID applications
Strong analytical and quantitative skills
Communication
Comfort with Ambiguity
Internet of Things
Strategy
Strategic Partnerships
Integration
Agile Methodologies
Solution Selling
SaaS
Software as a Service (SaaS)
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Discover more about ZendeskWhat is Anush Kumar email address?
Email Anush Kumar at [email protected]. This email is the most updated Anush Kumar email found in 2026.
What is Anush Kumar phone number?
Anush Kumar phone number is +14248321133 and +13109437992.
How to contact Anush Kumar?
To contact Anush Kumar send an email to [email protected]. If you want to call Anush Kumar try calling on +14248321133 and +13109437992. (updated on October 31, 2024)
What company does Anush Kumar work for?
Anush Kumar works for Zendesk
What is Anush Kumar's role at Zendesk?
Anush Kumar is SVP Product, Intelligence & Automation
What industry does Anush Kumar work in?
Anush Kumar works in the Software Development industry.
Anush Kumar Email Addresses
Anush Kumar Phone Numbers
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