Ann-Malia Kitonga
Director , Executive IT Support and Event Operations at Visa | Las Vegas, Nevada, United States
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As the Director of Solution Engineering at MGM Resorts International, Ann-Malia Kitonga plays a pivotal role in shaping the organization’s IT landscape through innovative endpoint management and digital workspace solutions. With over 12 years of experience in enterprise IT, Ann-Malia leads a talented team of 15 engineers focused on automating endpoint processes and enhancing the overall user experience. Her strategic oversight encompasses a wide range of technologies, including virtual and physical desktop management, mobile device management, and enterprise messaging systems, ensuring that MGM Resorts remains at the forefront of technological advancement in the hospitality industry.
Under Ann-Malia's leadership, key projects have included the implementation of cutting-edge automation tools that streamline operations and improve efficiency across the organization. By leveraging her expertise in system administration and asset management, she has successfully optimized IT operations, resulting in significant cost savings and enhanced service delivery. Her commitment to customer experience is evident in her approach to solution engineering, where she prioritizes user-centric designs that empower employees and enhance productivity.
Ann-Malia’s analytical skills and strategic vision enable her to navigate complex IT challenges, making her an invaluable asset to MGM Resorts. She is adept at budgeting and resource allocation, ensuring that her team is equipped to meet the evolving demands of the business. As a forward-thinking leader, Ann-Malia Kitonga continues to drive innovation and excellence in IT, solidifying MGM Resorts' reputation as a leader in the hospitality sector.
Director , Executive IT Support and Event Operations at Visa in October 2024 to Present
Director - Solution Engineering at MGM Resorts International in March 2022 to October 2024
IT Manager - Endpoint Operations and Support at Loyola Marymount University in November 2016 to March 2022
IT Help Desk Manager at Fandango in April 2015 to October 2016
Senior Support Analyst at Fandango in November 2014 to April 2015
Support Analyst at Fandango in April 2012 to November 2014
IT Analyst at Real Mex Restaurants in August 2011 to April 2012
IT Assistant at California State University, Fullerton in November 2010 to August 2011
Training and Development Coordinator at Africa Equip Ministry in May 2007 to January 2010
IT Student Assistant at Africa Nazarene University in January 2008 to August 2008
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Budgeting
Customer Experience
Desktop Application Support
IT Operations
Desktop Virtualization
Software Deployment
Microsoft Intune
Operations Management
Cross-functional Team Leadership
Microsoft Endpoint Configuration Manager
Project Coordination
Corporate Communications
Team Management
Troubleshooting
Customer Service
Hardware
Microsoft Office
Software Installation
Windows 7
Training
Management
Micros
System Administration
Help Desk Support
SharePoint
OS X
Program Management
altametrics-eRestaurants
Casper Suite management for OS X client
Windows 8
ITIL v3 Foundations Certified
IT Management
Technical Support
Leadership
Marketing
Information Technology
Social Media
Computer Hardware
Networking
Team Leadership
Service Desk Management
Problem Solving
Customer Service Management
Asset Management
Performance Management
Technical Project Leadership
Documentation
Analytical Skills
Team Building
Desktop Support Management
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Discover more about VisaWhat is Ann-Malia Kitonga email address?
Email Ann-Malia Kitonga at [email protected] and [email protected]. This email is the most updated Ann-Malia Kitonga email found in 2026.
What is Ann-Malia Kitonga phone number?
Ann-Malia Kitonga phone number is +17755133332 and +17023404373.
How to contact Ann-Malia Kitonga?
To contact Ann-Malia Kitonga send an email to [email protected] or [email protected]. If you want to call Ann-Malia Kitonga try calling on +17755133332 and +17023404373.
What company does Ann-Malia Kitonga work for?
Ann-Malia Kitonga works for Visa
What is Ann-Malia Kitonga's role at Visa?
Ann-Malia Kitonga is Director , Executive IT Support and Event Operations
What industry does Ann-Malia Kitonga work in?
Ann-Malia Kitonga works in the Hospitality industry.
Ann-Malia Kitonga Email Addresses
Ann-Malia Kitonga Phone Numbers
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