Ann November-Moss

As the Director of Volunteer Services at Holy Cross Hospital, Ann November-Moss plays a pivotal role in enhancing patient care and operational efficiency through her strategic management of volunteer initiatives. With her extensive background as a healthcare administrator and respiratory therapist, Ann brings a unique blend of clinical insight and administrative acumen to her position. She oversees a dedicated corps of volunteers that contribute the equivalent of 33 full-time employees (FTEs), translating into an impressive $2 million in annual cost avoidance for the hospital. This not only alleviates financial pressures but also enriches the patient experience by fostering a compassionate and supportive environment.

In her role, Ann is responsible for providing direction and coordination for volunteer services, the hospital gift shop, and the Auxiliary, ensuring that each component operates seamlessly and aligns with the hospital's mission of delivering high-quality healthcare. Her leadership extends to supervising the gift shop manager, where she leverages her expertise in healthcare management to optimize operations and enhance revenue generation. Ann's commitment to patient safety and public health is evident in her initiatives that promote volunteer engagement in critical care settings, further bridging the gap between clinical staff and the community.

With a strong foundation in electronic medical records (EMR) and electronic health records (EHR), Ann is adept at integrating technology into volunteer services, ensuring that all processes are streamlined and efficient. Her passion for medical education and training empowers volunteers to provide exceptional support to both patients and healthcare professionals, reinforcing the hospital's reputation as a leader in compassionate care. Through her innovative approach and dedication, Ann November-Moss continues to make a significant impact at Holy Cross Hospital, driving initiatives that enhance both operational effectiveness and patient satisfaction.