Angie Luckey-Succes
Regional Director of Contact Center, Consumer Experience Center CxC at AdventHealth | United States
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Angie Luckey-Succes serves as the Regional Director of the Contact Center at AdventHealth, where she plays a pivotal role in enhancing the consumer experience through the management of the Consumer Experience Center (CxC). With a robust background in contact center leadership, Angie oversees a virtual inbound contact center that encompasses three critical lines of business: Central Scheduling for diagnostic and imaging appointments, Marketing for physician referrals and class registrations, and Primary Care appointment scheduling for AdventHealth Medical Group (AHMG). Her expertise in call center management and customer service is instrumental in driving operational efficiency and improving patient satisfaction.
Angie is known for her strategic approach to workforce management and training, ensuring that her teams are equipped with the necessary skills to deliver exceptional service. She has successfully implemented process improvements that streamline operations and enhance the overall consumer journey. Her leadership fosters a culture of continuous improvement, where team members are encouraged to develop their skills in troubleshooting, organizational development, and sales operations.
In addition to her operational responsibilities, Angie is actively involved in key projects that leverage advanced call center technology to optimize performance metrics and enhance the patient experience. Her ability to interface effectively with diverse stakeholders—including clients, government officials, and senior management—positions her as a vital contributor to AdventHealth’s mission of providing compassionate, accessible healthcare. With a focus on employee relations and time management, Angie Luckey-Succes exemplifies the qualities of an award-winning leader dedicated to excellence in the healthcare contact center industry.
Regional Director of Contact Center, Consumer Experience Center CxC at AdventHealth in May 2022 to Present
Practice Director, Enablement Services at The William Everett Group in November 2021 to May 2022
Executive Director of Call Center Operations at Third Party Pet in March 2021 to November 2021
Director of Call Center Operations at Third Party Pet in August 2020 to February 2021
Director, Contact Centers at AMITA Health in October 2019 to January 2020
Director of Call Center Operations at AMITA Health in August 2019 to October 2019
Director of Client Experience at Landauer, Inc. in April 2014 to August 2019
Principal Consultant - Manager at NTT Data Corporation in October 2012 to April 2014
Campus Director of Admissions at Career Education Corporation in October 2011 to July 2012
Director Customer Care, Retention at Comcast Cable in October 2008 to April 2011
Senior Manager, Retention at Comcast Cable in December 2007 to October 2008
Customer Care - Billing & Repair Manager at Comcast Cable in March 2007 to December 2007
Sales Manager at Comcast Cable in May 2003 to March 2007
Customer Care Manager (Billing, Repair, Sales) at Comcast Cable in January 1998 to May 2003
Dispatch Manager-Chicago Region (North Area) at Comcast Cable in January 1997 to January 1998
Payment Center Manager at Comcast Cable in January 1996 to January 1997
Accounts Payable Specialist at Comcast Cable in June 1993 to January 1996
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Sales Performance
Performance Metrics
Continuous Process Improvement
Customer Engagement
Business Strategy
Contact Center Operations
Customer Service Management
Training and Development (HR)
Sales Management
Contact Center Management
Customer Support
Key Performance Indicators
Customer Retention
Operations Management
Employee Engagement
Employee Training
Call Center
Workforce Management
Customer Satisfaction
Telecommunications
Process Improvement
Cross-functional Team Leadership
Team Building
Customer Service
Performance Management
Customer Experience
Vendor Management
Strategic Planning
Coaching
Change Management
Project Management
Team Leadership
Call Centers
Management
Troubleshooting
Analysis
CRM
Training
Interviews
Leadership
Call Center Development
Sales Operations
Recruiting
Outsourcing
Sales
Sales Process
Quality Assurance
Strategy
Marketing
Software Documentation
Leadership Development
Business Intelligence
Time Management
Program Management
Forecasting
Account Management
Business Process Improvement
Budgets
Business Analysis
Hiring
Employee Relations
Organizational Development
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Discover more about AdventHealthWhat is Angie Luckey-Succes email address?
Email Angie Luckey-Succes at [email protected]. This email is the most updated Angie Luckey-Succes email found in 2026.
What is Angie Luckey-Succes phone number?
Angie Luckey-Succes phone number is +17084657414 and +16306879156.
How to contact Angie Luckey-Succes?
To contact Angie Luckey-Succes send an email to [email protected]. If you want to call Angie Luckey-Succes try calling on +17084657414 and +16306879156. (updated on October 24, 2024)
What company does Angie Luckey-Succes work for?
Angie Luckey-Succes works for AdventHealth
What is Angie Luckey-Succes's role at AdventHealth?
Angie Luckey-Succes is Regional Director of Contact Center, Consumer Experience Center CxC
What industry does Angie Luckey-Succes work in?
Angie Luckey-Succes works in the Hospitals And Health Care industry.
Angie Luckey-Succes Email Addresses
Angie Luckey-Succes Phone Numbers
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