Angela Galan
Strategy and Planning Director at USAA | San Antonio, Texas, United States
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Angela Galan is a seasoned Change Partner Senior at USAA, where she excels in driving transformative strategies with a keen focus on enhancing the end-user experience. With a robust background in change management, Angela leads cross-functional teams of over ten members, ensuring that initiatives are not only implemented effectively but also embraced by all stakeholders. Her current projects, which include Diversity, Equity, and Inclusion (DEI) initiatives, a comprehensive Chat Replacement program, and the migration to a new Work Management system, highlight her ability to navigate complex organizational changes while maintaining a user-centric approach.
Angela's expertise lies in her adaptability and her high capacity for learning, which she leverages to facilitate seamless transitions and foster a culture of continuous improvement. Her skills in change communications and collaborative leadership enable her to build strong vendor partnerships and create effective training programs that empower employees. Angela is particularly passionate about problem-solving and team building, making her a valuable asset in any project that requires a thoughtful and strategic approach to change.
In her role, Angela is not just a change practitioner; she is a catalyst for innovation, dedicated to simplifying processes and ensuring they are repeatable and sustainable. Her commitment to enhancing the user experience drives her to tackle even the messiest challenges head-on. Whether it’s through facilitating engaging workshops or developing comprehensive communication strategies, Angela is always eager to connect with others who share her passion for change management and organizational excellence. If you're looking to discuss change initiatives or seek solutions for complex challenges, Angela is ready to collaborate and bring your vision to life.
Strategy and Planning Director at USAA in January 2025 to Present
Change Partner Senior at USAA in December 2022 to January 2025
Business Process Owner at USAA in December 2019 to December 2022
Change Manager at USAA in July 2017 to December 2019
Claims Service Manager at USAA in February 2011 to August 2016
Medical Bill Audit Coordinator at USAA in October 2009 to February 2011
Auto Claims Adjuster at USAA in July 2003 to October 2009
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Negotiation
Facilitation
Analytical Skills
Organizational Culture
EIQ
Change Communications
Customer Service
Insurance
Problem Solving
change
Communication
Vendor Partnerships
Cross-functional Team Leadership
Collaborative Leadership
Team Leadership
Team Building
Training
Process Improvement
Project Management
Employee Training
Organizational Design
Executive Coaching
Business Relationship Management
Relationship Building
Change Management
People Management
People Development
Coaching
Interpersonal Skills
Knowledge Management
Leadership
Hiring
Auto Claims Business Acumen
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Discover more about USAAWhat is Angela Galan email address?
Email Angela Galan at [email protected]. This email is the most updated Angela Galan email found in 2026.
How to contact Angela Galan?
To contact Angela Galan send an email to [email protected]. (updated on October 29, 2024)
What company does Angela Galan work for?
Angela Galan works for USAA
What is Angela Galan's role at USAA?
Angela Galan is Strategy and Planning Director
What is Angela Galan's Phone Number?
Angela Galan's phone (214) ***-*246
What industry does Angela Galan work in?
Angela Galan works in the Financial Services industry.
Angela Galan Email Addresses
Angela Galan Phone Numbers
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