Andy Harp
Director of Customer Service at Unique Management Services | Louisville, Kentucky, United States
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As the Director of Customer Service at Unique Management Services, Andy Harp plays a pivotal role in shaping the customer experience for over 1,800 clients across the US, Canada, the United Kingdom, and Australia. With a strong focus on customer satisfaction, Andy has successfully achieved an impressive customer satisfaction rating of 95.3%, a testament to his commitment to excellence in service delivery. His leadership philosophy centers around empowering his team to take ownership of customer issues, fostering an environment where problem-solving is not just encouraged but celebrated.
Andy is adept at developing and implementing customer service systems that align with UMS’s overarching business goals. By collaborating closely with internal departments such as marketing, operations, and technical services, he ensures that the customer experience is seamless and consistently exceeds expectations. His strategic approach to team management and training equips his staff with the necessary skills to address diverse customer needs effectively, ultimately contributing to the long-term goal of cultivating customer loyalty and satisfaction.
In addition to his expertise in customer experience and account management, Andy is proficient in utilizing Microsoft Office and various inventory management tools, which enhance operational efficiency within the call center environment. His time management skills allow him to juggle multiple projects while maintaining a laser focus on achieving team objectives. Through his leadership, Andy Harp not only drives customer satisfaction but also inspires a motivated team dedicated to transforming every customer interaction into a lasting relationship.
Director of Customer Service at Unique Management Services in February 2004 to Present
District Manager at Trans World Entertainment in September 2001 to February 2005
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Common Sense
New Business Development
Strategic Planning
Problem Solving
Leading Meetings
Microsoft Office
Team Management
Multi-Unit
Conflict Resolution
Time Management
Customer Service
Team Building
Coaching
Management
Customer Satisfaction
Leadership
Sales
Retail
Account Management
Customer Experience
Customer Retention
Public Speaking
Recruiting
Inventory Management
Training
Call Centers
Process Improvement
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What is Andy Harp email address?
Email Andy Harp at [email protected] and [email protected]. This email is the most updated Andy Harp email found in 2026.
What is Andy Harp phone number?
Andy Harp phone number is +19373045218 and +15023967757.
How to contact Andy Harp?
To contact Andy Harp send an email to [email protected] or [email protected]. If you want to call Andy Harp try calling on +19373045218 and +15023967757.
What is Andy Harp net worth?
Andy Harp has an estimated net worth of $750,000 to $999,999
What company does Andy Harp work for?
Andy Harp works for Unique Management Services
What is Andy Harp's role at Unique Management Services?
Andy Harp is Director of Customer Service
What industry does Andy Harp work in?
Andy Harp works in the Financial Services industry.
Andy Harp Email Addresses
Andy Harp Phone Numbers
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