Andrew Smith
Head, Client Services & National Operations at Symcor | Canada
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As Vice President of Client Services at Symcor, Andrew Smith is at the forefront of driving transformational change within the organization. With over 20 years of leadership experience, Andrew has cultivated a robust skill set that spans Operations Leadership, Service Delivery, and Business Process Re-engineering. His extensive background in IT and Operations, honed during a decade of progressive executive roles reporting to the CIO, uniquely positions him to lead the company’s Enterprise Service Delivery support strategy.
In his current role, Andrew is responsible for aligning service delivery initiatives with the company's top-line performance objectives, with a keen focus on enhancing Customer Experience and achieving Service Level Agreements. His strategic oversight ensures that Symcor not only meets but exceeds client expectations, fostering long-term relationships that drive growth and operational excellence.
Key projects under Andrew's leadership include the implementation of innovative payment processing solutions and the optimization of vendor management processes, which have resulted in significant cost savings and improved service delivery metrics. His ability to navigate complex challenges and deliver high-impact results has solidified his reputation as a ‘Jack of all trades’ business leader. Andrew's commitment to operational excellence and his proficiency in project delivery make him an invaluable asset to Symcor as the company continues to evolve in a competitive landscape. Through his engaging leadership style, he inspires his team to embrace change and strive for continuous improvement, ensuring that Symcor remains a leader in the industry.
Head, Client Services & National Operations at Symcor in September 2024 to Present
Vice President, Client Services at Symcor in February 2020 to September 2024
Vice President, IT Business Solutions at Symcor in October 2018 to February 2020
Vice President, IT Business Solutions at Symcor in June 2016 to February 2020
Vice President - Service Support, Enterprise Corporate Applications, CTO PMO at Symcor in January 2014 to June 2016
Vice President, Enterprise Corporate Applications, Technology Services at Symcor in December 2011 to January 2014
Director, Corporate Application Services at Symcor in December 2010 to December 2011
Sr. Program Manager, Offshore BPO at Symcor in August 2008 to December 2010
Manager Operations, Wholesale Lockbox Services at Symcor in May 2006 to August 2008
Manager Operations, ATM Services at Symcor in August 2005 to April 2006
Project Manager, Transition Services at Symcor in October 2001 to July 2005
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Strategic Planning
Employee Engagement
Operations Leadership
Technology Leadership
ITO
Continuous Improvement
BPO
Balanced Scorecard
Cost Savings
Service Delivery
Program Management
ERP
Cash Management
Payment Processing
Business Process Re-engineering
Project Portfolio Management
Business Process
Risk Management
Spend Management
Cross-functional Team Leadership
Business Requirements
Financial Services
Offshoring
Team Leadership
Operations Management
Process Improvement
Payment Card Processing
Incident Management
Leadership
Operational Excellence
RFP
Strategy
Governance
Business Process Improvement
Outsourcing
Business Analysis
Banking
IT Outsourcing
Payments
Requirements Analysis
Business Transformation
PMO
Vendor Management
SDLC
Project Management
Business Planning
Project Delivery
Relationship Management
Change Management
Requirements Gathering
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Discover more about SymcorWhat is Andrew Smith email address?
Email Andrew Smith at [email protected]. This email is the most updated Andrew Smith email found in 2026.
What is Andrew Smith phone number?
Andrew Smith phone number is +19052731895 and +19168965528.
How to contact Andrew Smith?
To contact Andrew Smith send an email to [email protected]. If you want to call Andrew Smith try calling on +19052731895 and +19168965528. (updated on November 04, 2024)
What company does Andrew Smith work for?
Andrew Smith works for Symcor
What is Andrew Smith's role at Symcor?
Andrew Smith is Head, Client Services & National Operations
Andrew Smith Email Addresses
Andrew Smith Phone Numbers
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