Andrew Shoaff
Board Member at Craftsman Technology Group | Washington, District of Columbia, United States
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As a Board Member at Craftsman Technology Group, Andrew Shoaff leverages his extensive experience in customer experience and SaaS to guide the organization in its mission to empower nonprofit and community development sectors. With over 18 years in the industry, Andrew brings a wealth of knowledge in transformation and scaling post-sale functions, which is critical for high-growth companies navigating the complexities of customer engagement and retention. His strategic insights are instrumental in driving key projects that enhance revenue retention and expansion, ensuring that clients not only meet but exceed their organizational goals.
At Craftsman Technology Group, Andrew plays a pivotal role in overseeing transformative projects that integrate Salesforce solutions tailored to the unique needs of nonprofits. His expertise in financial modeling and market segmentation allows the firm to deliver best-in-class industry solutions that foster constituent engagement and drive fundraising efforts. By implementing innovative strategies and processes, Andrew helps organizations sustain innovation and adapt to changing environments, ultimately advancing their missions.
As an employee-owned company and a certified B-Corp, Craftsman Technology Group embodies values that resonate with Andrew's commitment to social impact and community development. His leadership in customer satisfaction initiatives and expansion strategies ensures that the firm not only thrives in the competitive landscape but also contributes positively to the communities it serves. Through his guidance, Craftsman Technology Group continues to be a trusted partner for organizations seeking to navigate change and achieve sustainable growth.
Board Member at Craftsman Technology Group in June 2022 to Present
Vice President of Customer Success - Customer Experience | AI Leadership at Rohirrim in December 2023 to Present
Executive Vice President, Customer Success at Rohirrim in January 2025 to Present
Vice President of Customer Success at Zywave in July 2021 to August 2023
Vice President of Customer Success - Revenue Retention | Expansion | Customer Satisfaction | Scale at Quorum in June 2019 to March 2021
Director, Client Success and Adoption - B2B | SaaS | Retention | Customer Adoption at Salsa Labs (acquired by EveryAction) in May 2016 to May 2019
Snr. Manager, Customer Success & Adoption - Time to Value | Retention | B2B | SaaS at Blackbaud in August 2015 to January 2016
Manager, Go! Program - Adoption | Retention at Blackbaud in August 2013 to August 2015
Interactive Strategy Practice Manager at Blackbaud in September 2012 to August 2013
Senior Business Consultant at Convio, Inc. (a Blackbaud company) in June 2011 to September 2012
Acting Director of Operations at Brady Center to Prevent Gun Violence in January 2011 to June 2011
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Artificial Intelligence (AI)
Change Management
Financial Modeling
Market Analysis
Six Sigma
Due Diligence
Project Management
Integrated Multi-Channel Marketing
Consultative Approach
Team Leadership
Cash Flow Forecasting
Market Segmentation
Online Fundraising
Constituent Engagement
B2B / B2C Marketing
Strategic Planning
Fundraising
Segmentation
Start-ups
Strategy
Management
Business Development
Enterprise Software
Strategic Partnerships
CRM
SaaS
Leadership
Software as a Service (SaaS)
Consulting
Customer Relationship Management (CRM)
Customer Retention
Customer Success
Customer Experience
Customer Satisfaction
Revenue Retention
Expansion Strategy
Customer Adoption
Organizational Leadership
Team Management
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Discover more about Craftsman Technology GroupWhat is Andrew Shoaff email address?
Email Andrew Shoaff at [email protected] and [email protected]. This email is the most updated Andrew Shoaff email found in 2026.
What is Andrew Shoaff phone number?
Andrew Shoaff phone number is +17037865672 and +19172244357.
How to contact Andrew Shoaff?
To contact Andrew Shoaff send an email to [email protected] or [email protected]. If you want to call Andrew Shoaff try calling on +17037865672 and +19172244357. (updated on October 31, 2024)
What is Andrew Shoaff net worth?
Andrew Shoaff has an estimated net worth of $750,000 to $999,999
What company does Andrew Shoaff work for?
Andrew Shoaff works for Craftsman Technology Group
What is Andrew Shoaff's role at Craftsman Technology Group?
Andrew Shoaff is Board Member
What industry does Andrew Shoaff work in?
Andrew Shoaff works in the Software Development industry.
Andrew Shoaff Email Addresses
Andrew Shoaff Phone Numbers
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