Andrew Forte
Help Desk Tier 1 at Ellucian | Rochester, New York, United States
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Andrew Forte is an accomplished Help Desk Tier 1 Specialist at Ellucian, where he plays a pivotal role in providing exceptional customer support to over 75 colleges and universities. With a robust background in information technology and services, Andrew leverages his expertise in technical support, system administration, and network design to address a diverse range of user inquiries and technical challenges. His daily responsibilities include answering, evaluating, and prioritizing incoming phone requests, ensuring that users experiencing issues with hardware, software, networking, and other computer-related technologies receive timely and effective assistance.
Andrew's approach to problem-solving is methodical and user-centric. He conducts thorough interviews to gather essential information about each issue, guiding users through diagnostic procedures to pinpoint the source of errors. This not only enhances user satisfaction but also fosters a collaborative environment where users feel empowered to engage with technology confidently. His strong foundation in computer engineering technology, acquired from the Rochester Institute of Technology, equips him with the technical acumen necessary to navigate complex IT landscapes.
In addition to his core responsibilities, Andrew is actively involved in key projects aimed at improving service delivery and operational efficiency. His skills in disaster recovery and cloud computing enable him to contribute to the development of robust support frameworks that ensure continuity and reliability for educational institutions. As a dedicated professional, Andrew Forte exemplifies the commitment to excellence that is essential in the fast-paced world of IT support, making him an invaluable asset to the Ellucian team and the educational community he serves.
Help Desk Tier 1 at Ellucian in February 2012 to Present
Help Desk Tier 1 contractor at Veredus in July 2011 to February 2012
Technical Support & Assembly Process Engineer at VENDAPIN, LLC in September 2009 to June 2011
Account Associate – Lead Operator at Xerox in October 2006 to September 2009
Account Associate at Superior Group in April 2005 to October 2006
Technical Phone Support at Sutherland Global Services in July 2004 to April 2005
Centralized Call Center Manager and Network Administrator at Center Information Services, Inc. in June 2000 to January 2002
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Rochester Institute of Technology, Bachelor of Science (BS), Computer Engineering Technology, August 1991 to August 1995
State University of New York College of Agriculture and Technology at Morrisville, Associate of Arts and Sciences (AAS), Electrical Engineering Technologies, August 1988 to August 1991
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Technical Support
Windows Server
Networking
Active Directory
Troubleshooting
Computer Hardware
Hardware
Disaster Recovery
Software Installation
Security
Information Technology
Network Administration
Software Documentation
Database Administration
Servers
Databases
Information Security
Help Desk Support
Project Management
Printers
Wireless Networking
Virtualization
Visio
SharePoint
Operating Systems
VMware
System Administration
Administration
Call Centers
Time Management
Managed Services
Network Design
Project Planning
System Deployment
Life Skills
Personal Development
Writing
Contact Centers
Customer Service
Cisco Routers
Cisco Systems Products
Computer Networking
Operating System Administration
Cloud Computing
Office 365
Communication
Management
Interpersonal Skills
Self-confidence
Interview Preparation
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Discover more about EllucianWhat is Andrew Forte email address?
Email Andrew Forte at [email protected] and [email protected]. This email is the most updated Andrew Forte's email found in 2026.
How to contact Andrew Forte?
To contact Andrew Forte send an email to [email protected] or [email protected].
What company does Andrew Forte work for?
Andrew Forte works for Ellucian
What is Andrew Forte's role at Ellucian?
Andrew Forte is Help Desk Tier 1
What is Andrew Forte's Phone Number?
Andrew Forte's phone (212) ***-*410
What industry does Andrew Forte work in?
Andrew Forte works in the Computer Software industry.
Andrew Forte Email Addresses
Andrew Forte Phone Numbers
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