Andrea Tanner
Director Of Client Services at Morgan State University | Washington DC-Baltimore Area
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Andrea Tanner is an accomplished IT leader currently serving as the Director of Client Services at Morgan State University, where she plays a pivotal role in enhancing the institution's technological framework. With a strong foundation in information technology and a Master's degree in Information Assurance from Eastern Michigan University, Andrea is well-equipped to navigate the complexities of higher education IT environments. She is currently pursuing a Ph.D. in Higher Education Administration, further solidifying her expertise and commitment to advancing educational technology.
In her role, Andrea oversees a diverse range of critical functions, including the IT Service Desk, Tier Two technical support, and IT asset management. Her leadership ensures that the Client Services team delivers exceptional support, facilitating seamless onboarding processes and effective incident management. Andrea's focus on customer service is complemented by her analytical skills, enabling her to implement data-driven strategies that enhance service delivery and optimize the IT service catalog.
Key projects under her direction include the development of a comprehensive software library and the implementation of streamlined forms management systems, which have significantly improved operational efficiency. Andrea's collaborative approach fosters strong partnerships across departments, allowing her to align IT initiatives with the university's strategic goals. Her expertise in cybersecurity and system administration further enhances the institution's resilience against emerging threats, ensuring a secure learning environment for students and faculty alike.
With a passion for leadership and a commitment to continuous improvement, Andrea Tanner is not only shaping the future of IT services at Morgan State University but also contributing to the broader landscape of higher education through her research and advocacy for innovative technology solutions.
Director Of Client Services at Morgan State University in January 2022 to Present
Senior Director, Technology Support at The Community College of Baltimore County in January 2019 to January 2022
Assistant Director for Client Services at Morgan State University in May 2017 to December 2018
Director, User Services at Eastern Michigan University in April 2011 to May 2017
Advisory Committee Member at Saline Farmers Market in March 2011 to October 2016
Member, Steering Commitee and Volunteer, Fundraising Committee at HomeGrown in November 2007 to September 2015
Volunteer at HomeGrown Food Festival in January 2008 to January 2013
Team Lead, Enterprise Support Tech Senior at Eastern Michigan University in March 2005 to March 2011
Divisional Support Technologist II at Eastern Michigan University in October 2003 to March 2005
Manager, Help Desk and Desktop Applications at Oakland University in January 2000 to January 2003
Scientific Programmer Analyst II at Oakland University in January 1998 to January 2003
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Business Email Compromise
Credential Phishing
Ransomware
spoofing
Threat & Vulnerability Management
Anti-phishing
Social Engineering
Preparation
zero trust
data loss prevention
data protection best practice
Data Security
Information Protection
people-centric DLP
Vulnerability Management
Communication
IT Service Management
IT Management
ITIL Implementation
ITIL Process Implementation
ITIL Service Operations
ITIL Service Strategy
ITIL Process
Writing
Qualitative Research
SPF
DKIM
DMARC
Cybersecurity
Troubleshooting
Higher Education
Microsoft Office
Data Analysis
Team Leadership
Training
Project Planning
Customer Service
Project Management
Access
Management
Networking
Databases
Fundraising
System Administration
Analytical Skills
High degree of initiative
Strategy
Leadership
Information Technology
Program Management
Public Speaking
Technical Support
Research
Community Outreach
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Discover more about Morgan State UniversityWhat is Andrea Tanner email address?
Email Andrea Tanner at [email protected] and [email protected]. This email is the most updated Andrea Tanner email found in 2026.
What is Andrea Tanner phone number?
Andrea Tanner phone number is +12487095148 and +13059514801.
How to contact Andrea Tanner?
To contact Andrea Tanner send an email to [email protected] or [email protected]. If you want to call Andrea Tanner try calling on +12487095148 and +13059514801.
What is Andrea Tanner net worth?
Andrea Tanner has an estimated net worth of $150,000 to $249,999
What company does Andrea Tanner work for?
Andrea Tanner works for Morgan State University
What is Andrea Tanner's role at Morgan State University?
Andrea Tanner is Director Of Client Services
What industry does Andrea Tanner work in?
Andrea Tanner works in the Higher Education industry.
Andrea Tanner Email Addresses
Andrea Tanner Phone Numbers
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