Andrea Howard
Digital Product Experience Product Owner at Ally | Alpharetta, Georgia, United States
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Andrea Howard is a seasoned Digital Product Experience Product Owner at Ally, where she leverages over 20 years of business analytics and project management expertise to drive innovation and enhance user experiences within the digital channels. In her current role, Andrea is responsible for gathering and documenting business requirements, conducting system requirement specification reviews, and facilitating user acceptance testing for various projects and releases that impact the Ally Business Vehicle Finance application. Her keen analytical skills enable her to identify opportunities for process improvement, ensuring that the digital products not only meet but exceed user expectations.
One of Andrea's key projects involved spearheading enhancements to the dealer experience, where she implemented strategic changes that significantly improved customer retention and satisfaction rates. By utilizing her strong background in operations analysis and software documentation, she effectively streamlined processes that resulted in a more efficient workflow for both dealers and customers. Andrea's proficiency in SQL and her understanding of artificial intelligence applications in business further empower her to extract valuable insights from data, driving informed decision-making and strategic planning.
Her leadership skills and unwavering dedication to problem-solving make her an invaluable asset to the Ally team. Andrea's commitment to fostering a collaborative environment ensures that all stakeholders are aligned and engaged throughout the project lifecycle. With a focus on delivering high-quality digital experiences, she continues to play a pivotal role in shaping the future of Ally's digital product offerings, ultimately enhancing the overall customer journey in the automotive finance sector.
Digital Product Experience Product Owner at Ally in February 2022 to Present
Commercial Services/ Auto Finance Business Analyst at Ally in September 2015 to February 2022
Manager, Finance Business Analytics Team at Cox Automotive Inc. in September 2014 to May 2015
Marketing Analytics Manager at Manheim in May 2013 to September 2014
Senior Business Analyst at Manheim in May 2011 to April 2013
Business Analyst at Manheim in May 2009 to May 2011
Sales Intelligence Specialist for OVE.com at Manheim in March 2007 to May 2009
IT Cordinator & Project Manager at E*TRADE in October 2006 to March 2007
One Call Center Manager at Colonial Pipeline Company in March 2002 to August 2006
Media Coordinator/Media Buyer at Initiative Media in January 2000 to January 2002
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Business Development
Product Road Mapping
Communication
Problem Solving
Project Plans
Process Design
Business Process Design
Scrum
Project Leadership
Operations Management
SQL Server Reporting Services (SSRS)
Fiserv
Analytical Skills
Troubleshooting
Management
Process Improvement
Marketing
Business Analysis
Strategic Planning
CRM
System Administration
Software Project Management
SDLC
Negotiation
Program Management
Customer Retention
Analytics
Project Management
Customer Satisfaction
Product Development
Business Intelligence
Business Process Improvement
Customer Service
E-commerce
Account Management
Cross-functional Team Leadership
Software Documentation
SQL
New Business Development
Business Planning
Data Warehousing
Team Building
Automotive
Agile Methodologies
Sales
Business Objects
Call Center
Call Centers
Product Management
Leadership
Vendor Management
Competitive Analysis
Salesforce.com
Strategy
Team Leadership
Forecasting
Customer Relationship Management (CRM)
Microsoft Excel
Microsoft Office
Artificial Intelligence for Business
Sustainability
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Discover more about AllyWhat is Andrea Howard email address?
Email Andrea Howard at [email protected]. This email is the most updated Andrea Howard email found in 2026.
How to contact Andrea Howard?
To contact Andrea Howard send an email to [email protected]. (updated on September 13, 2024)
What company does Andrea Howard work for?
Andrea Howard works for Ally
What is Andrea Howard's role at Ally?
Andrea Howard is Digital Product Experience Product Owner
What is Andrea Howard's Phone Number?
Andrea Howard's phone (404) ***-*137
What industry does Andrea Howard work in?
Andrea Howard works in the Financial Services industry.
Andrea Howard Email Addresses
Andrea Howard Phone Numbers
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