Amy Syracuse
Service Desk Director at Ascension | Detroit Metropolitan Area
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Amy Syracuse serves as the Director of Service Desk Operations at Ascension, where she leverages over 20 years of extensive experience in healthcare support and operational excellence. In her current role, Amy directs a national Service Desk operation that supports more than 200,000 clinical and business end-users across a vast health system. This high-volume operation manages over 1.3 million contacts annually, encompassing calls, emails, texts, and chats, all while ensuring timely and efficient responses to user inquiries.
Amy’s expertise lies in her ability to create and execute transformative strategies that enhance operational support and employee engagement. She is adept at identifying areas for improvement within the organization, utilizing her analytical skills to implement effective solutions that streamline processes and elevate service quality. Her commitment to performance management and organizational development has led to significant advancements in communication efficiency and user satisfaction.
Key projects under her leadership include the development of innovative business transformation strategies that align with Ascension's mission to deliver high-quality healthcare. By fostering key client relationships and building cohesive teams, Amy has successfully coordinated projects that not only enhance service delivery but also empower her staff through strategic communication and training initiatives. Her focus on business intelligence further enables her to make data-driven decisions that support continuous improvement in service desk operations, ultimately contributing to the overall success of Ascension as a leading healthcare provider.
Service Desk Director at Ascension in January 2017 to Present
National Service Desk Manager (Ascension Information Services) at Ascension in January 2010 to January 2017
Project Manager (Computer Sciences Corporation) at Ascension in January 2007 to January 2010
Service Desk Manager (Computer Sciences Corporation) at Ascension in January 2005 to January 2007
Solution Center Team Lead (St. John Providence Health) at Ascension in January 2002 to January 2005
Additional Roles at Ascension in January 1996 to January 2002
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Business Process Improvement
Software Documentation
Operations Management
Process Improvements
Hiring
Training
Customer Service Strategies
Service Desk Operations
Coaching
Mentorship
Healthcare Support
Key Client Relationships
Employee Development
G-Suite
Risk Management
Operations Improvements
Business Transformation Strategies
Trend Analysis
Business Intelligence
Business Analysis
Change Management
Team Building
Project Planning
Customer Satisfaction
Strategic Planning
Process Improvement
Quality Assurance
Data Analysis
Project Coordination
Policy Analysis
Strategic Communication
Business Communications
Professional Communications
Time Management
Customer Service
Cross-functional Team Leadership
Budget Management
Leadership
Organizational Development
C-Level Relationships
Performance Management
Recruitment
New Hire Orientation
Office Management
Employee Retention
Critical Thinking
Candidate Screening
Key Performance Indicators
Cross-functional Team Development
Customer Experience
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Discover more about AscensionWhat is Amy Syracuse email address?
Email Amy Syracuse at [email protected]. This email is the most updated Amy Syracuse email found in 2026.
What is Amy Syracuse phone number?
Amy Syracuse phone number is +12489527697 and +12487811112.
How to contact Amy Syracuse?
To contact Amy Syracuse send an email to [email protected]. If you want to call Amy Syracuse try calling on +12489527697 and +12487811112.
What company does Amy Syracuse work for?
Amy Syracuse works for Ascension
What is Amy Syracuse's role at Ascension?
Amy Syracuse is Service Desk Director
What industry does Amy Syracuse work in?
Amy Syracuse works in the Hospitals And Health Care industry.
Amy Syracuse Email Addresses
Amy Syracuse Phone Numbers
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