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Amy Maclean

Head of Patient Experience @ Birmingham Women's Hospital NHS Foundation Trust

Head of Patient Experience at Birmingham Women's Hospital

Birmingham, West Midlands, United Kingdom

Ranked #873 out of 17,460 for Head of Patient Experience in United States

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Amy Maclean's Email Addresses & Phone Numbers

Amy Maclean's Work Experience

Birmingham Women's Hospital NHS Foundation Trust

Head of Patient Experience

October 2014 to Present

International Journal of Birth and Parent Education

Editorial Board Member

March 2013 to Present

Birmingham Women's Hospital

Childbirth Educator

March 2004 to Present

Amy Maclean's Education

University of Bedfordshire

Diploma Adult Antenatal Education Antenatal / Prenatal Education

2001 to 2003

Stetson University

BBA Corporate Finance

1989 to 1993

University of South Carolina-Columbia

Master of Education (M.Ed.) Higher Education Administration

1992 to 1994

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Charming
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About Amy Maclean's Current Company

Birmingham Women's Hospital NHS Foundation Trust

PRINCIPLE DUTIES • To manage patient experience services which include management of the Patient Advice and Liaison Support (PALS) the Complaints Department Team, Patient Experience Co-ordinator, the Linkworkers and Interpreting Services in order to ensure the effective operation of the team and the services they provide. • In support of the Head of Quality and Patient Experience...

Frequently Asked Questions about Amy Maclean

What company does Amy Maclean work for?

Amy Maclean works for Birmingham Women's Hospital NHS Foundation Trust


What is Amy Maclean's role at Birmingham Women's Hospital NHS Foundation Trust?

Amy Maclean is Head of Patient Experience


What is Amy Maclean's personal email address?

Amy Maclean's personal email address is am****[email protected]


What is Amy Maclean's business email address?

Amy Maclean's business email address is a*****@themacleans.org


What is Amy Maclean's Phone Number?

Amy Maclean's phone +44 ** **** *156


What industry does Amy Maclean work in?

Amy Maclean works in the Health, Wellness and Fitness industry.


About Amy Maclean

📖 Summary

I work at Birmingham Women's Hospital as both Head of Patient Experience and as a Childbirth Educator.Head of Patient Experience @ PRINCIPLE DUTIES • To manage patient experience services which include management of the Patient Advice and Liaison Support (PALS) the Complaints Department Team, Patient Experience Co-ordinator, the Linkworkers and Interpreting Services in order to ensure the effective operation of the team and the services they provide. • In support of the Head of Quality and Patient Experience co-ordinate the overall patient experience functions including management of the budget for these services. • Contribute to the wider governance agenda taking a lead for identified patient experience improvement initiatives where agreed to support the achievement of the Trusts quality objectives. • Act as an independent facilitator to ensure patient experience is of the highest quality. Act as a catalyst for change, feeding back patients’ views, recommending actions to solve problems and working with colleagues to ensure that action is taken. • Develop and implement an effective monitoring system to capture informal and formal feedback, including the implementation of the Friends and Family Test in line with national guidance. • Develop and maintain robust systems for providing reports, information and analysis in relation to PALS and public and patient feedback, highlighting themes and trends, ensuring lessons are learnt, proposing changes, informing policy and making recommendation for service improvement. • To be a member of the VITA New Hospital Build Team and lead on patient codesign lead projects ensuring patient engagement and participation at every level of the project. From October 2014 to Present (1 year 3 months) Editorial Board Member @ This journal focuses on policy, research and best practice in parent support and education for the transition to parenthood. It is essential reading for perinatal educators, health visitors, midwives, maternity nurses, Early Years Teachers, Children’s Centre/Family Centre staff , parent-link workers, social workers and birth and parenting charities. Each quarterly issue presents scholarly information about children's development from the womb to two years of age, analyses policy in parent support and education across the world, critiques developments in universal and targeted parenting programmes, explores teaching and learning activities for use with individual parents and groups, and debates the needs of all parents and the particular needs of parents facing social, cultural, mental and physical health challenges alongside caring for babies and infants. From March 2013 to Present (2 years 10 months) Childbirth Educator @ Teach courses to 1800 parents a year along with team of NCT teachers. From March 2004 to Present (11 years 10 months) Founder, Director @ Founded TGBC and commenced trading with NHS, providing birth pools to units and community teams around the country. From 2003 to Present (12 years) Birmingham, United KingdomBusiness Development Director @ •Swan Publishing delivers three community magazines to 42,000 of the most affluent homes and businesses in Birmingham: Solihull, Knowle, Dorridge, Moseley, Kings Heath, Harborne and Edgbaston. From January 2013 to December 2014 (2 years) Governor, Patient and Carer @ From 2011 to November 2014 (3 years) NHS, Children's Centre, Partnership and Programmes Manager @ Managing service implementation and delivery into the NHS via 3rd sector organisation. From September 2009 to October 2012 (3 years 2 months) Change Management Analyst @ From January 1996 to May 1999 (3 years 5 months) Diploma, Adult Antenatal Education, Antenatal / Prenatal Education @ University of Bedfordshire From 2001 to 2003 BBA, Corporate Finance @ Stetson University From 1989 to 1993 Master of Education (M.Ed.), Higher Education Administration @ University of South Carolina-Columbia From 1992 to 1994 Master of Liberal Studies, (TBD) @ DePaul University From 1996 to 1998 Amy Maclean is skilled in: Non-profits, Research, Coaching, Fundraising, Teaching, Healthcare, Team Building, Volunteer Management, Program Development, Social Media, Strategic Planning, Leadership Development, Project Management, Marketing Strategy, Advertising


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In a nutshell

Amy Maclean's Personality Type

Extraversion (E), Intuition (N), Feeling (F), Judging (J)

Average Tenure

4 year(s), 11 month(s)

Amy Maclean's Willingness to Change Jobs

Unlikely

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Amy Maclean's Social Media Links

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