Amy Lind
Senior ServiceNow Developer at CACI International Inc | Omaha Metropolitan Area
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Amy Lind is a highly accomplished Principal ServiceNow Developer at ICF, bringing over 14 years of extensive experience in software development on the ServiceNow platform. Her expertise spans across IT Service Management (ITSM), Strategic Portfolio Management (SPM), and Security Incident Response (SIR), making her a pivotal figure in driving digital transformation initiatives for clients. Amy is not only a certified implementer but also a strong consulting professional, adept at leveraging her in-depth knowledge of the ServiceNow ecosystem to deliver quality, best-practice technical solutions that minimize disruption during upgrades.
In her current role, Amy has successfully implemented a range of critical projects that enhance operational efficiency and service delivery. Notably, she has led the implementation of ITSM modules, including Service Catalog, Service Portal, SLAs, Knowledge Management, and the Virtual Agent, as well as integrating AWS Connector for Security Hub to bolster security incident response capabilities. Her work with SPM has been equally impactful, where she has implemented Project Portfolio Management (PPM) with Financials, Agile 2.0, and Ideation, ensuring that organizations can effectively manage their resources and align projects with strategic objectives.
Amy's innovative approach is exemplified in her design and creation of the Strategic Planning Workspace, which integrates Agile 2.0 with custom mapping to the Program table. This initiative not only streamlines project planning but also enhances collaboration across teams. With a passion for Agile development, business analysis, and software documentation, Amy is committed to fostering a culture of continuous improvement and knowledge sharing within her team. Her dedication to troubleshooting and training ensures that clients are equipped with the skills necessary to maximize their investment in the ServiceNow platform, ultimately driving sustainable growth and success.
Senior ServiceNow Developer at CACI International Inc in March 2025 to Present
Sr ServiceNow Developer at Apex Systems in September 2024 to March 2025
Principal ServiceNow Developer at ICF in February 2019 to August 2024
Sr ServiceNow Developer at ScanSource in September 2022 to July 2023
ServiceNow Practice Lead/Senior Consultant at Rapid Technologies in February 2018 to February 2019
ServiceNow Development Lead/Senior Analyst at Kiewit in October 2014 to February 2018
IM Analyst - ServiceNow Developer at Kiewit in October 2013 to October 2014
Business Analyst / ServiceNow Developer at Carlson Companies, Inc. in November 2009 to October 2013
Business Analyst at Carlson Hotels Worldwide in March 2002 to November 2009
Technical Support Analyst at Carlson Companies, Inc. in June 2001 to March 2002
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Programming
Solution Implementation
Passionate about Work
Agile Development
AJAX
Integration
IT Service Management
Technical Support
Business Analysis
Business Process
Customer Satisfaction
Service Management
Team Building
Operations Management
Training
Competitive Analysis
Troubleshooting
Process Improvement
Software Documentation
ServiceNow
Meeting Planning
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Discover more about CACI International IncWhat is Amy Lind email address?
Email Amy Lind at [email protected] and [email protected]. This email is the most updated Amy Lind email found in 2026.
What is Amy Lind phone number?
Amy Lind phone number is +14024155156 and +14028618493.
How to contact Amy Lind?
To contact Amy Lind send an email to [email protected] or [email protected]. If you want to call Amy Lind try calling on +14024155156 and +14028618493.
What is Amy Lind net worth?
Amy Lind has an estimated net worth of $150,000 to $249,999
What company does Amy Lind work for?
Amy Lind works for CACI International Inc
What is Amy Lind's role at CACI International Inc?
Amy Lind is Senior ServiceNow Developer
What industry does Amy Lind work in?
Amy Lind works in the Business Consulting And Services industry.
Amy Lind Email Addresses
Amy Lind Phone Numbers
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