Instructional Designer ✵ Learning Management ✵ Training Delivery ✵ Blended Learning Team Leadership ✵ Solution Finder ✵ Employee Engagement ✵ Talent Development I value people, and organizations that value their human resources. I am passionate about delivering training and development opportunities that build high-performance teams and motivate individuals toward optimizing their personalized skill sets. With a background of 12+ years’ experience as a trainer and manager, I have a record of driving results in familiar multinational brands. An MA degree in adult education, BS degree in business management, and certification in Applied Leadership for Professionals has provided me with foundational concepts and practices I use every day. My personal strengths include “big picture” understanding, assessment, and continuous improvement in processes and programs. My professional reward is the success of others, and I motivate people through appreciation, recognition, engagement, and encouraging autonomy in the workplace. I love seeing the results that come from hard work – especially as related to learning and knowledge transfer. In the workplace, I am detailed, dedicated, and well organized. Problem solving and agile thinking come naturally to me, and I apply them toward meeting the needs of internal and external customers with innovative solutions. At Cielo, I am enjoying the opportunity to deliver engaging and interesting experiences for learners that incorporate their feedback as a model for increasing individual job satisfaction and overall program success. Specialties: Adult Education Theory Creative Instructional Designer Learning Program Management Classroom Facilitation Virtual Instructor-Led Learning (VILT) Kirkpatrick Four Level Model Qualitative Research and Needs Analysis Sourcing and Resource Management Employee Engagement and Recognition Mentoring, Coaching, and Motivation Process Improvement Performance Evaluation

Learning Consultant @ Administer global learning programs for recruiter training and development. Assess the needs of cross-border teams then strategically design, deliver and initiate continuous improvement to ensure engaging learning experiences. Coordinate subject matter experts (SMEs), develop content, design evaluation systems, establish goals, coach participants, and measure performance. Co-lead the RecruitU, Cielo Recruiter Development Program that produces high-quality performers and future leaders, facilitating sourcing and communication courses in North America and Europe. From October 2014 to Present (1 year 3 months) Professional Development Network (PDN) Leader & Member @ Facilitate bi-monthly meetings for Instructional Design professionals. Coordinate location, manage information page for group, and decide topics. From 2014 to Present (1 year) Greater Milwaukee AreaLearning Coordinator @ Coordinated the RecruitU program, coached students to higher level of scholarship, used instructional design to enhance engagement, and incorporated adult learning principles to ensure learning transfer. Directed daily logistics and tracking activities, initiated continuous evaluation and improvement to ensure future program success. From January 2014 to October 2014 (10 months) Store Manager @ Led employee training and development. Used competency models and relational peer learning to ensure employees achieved customer service goals and reached the next level in their careers. Managed all operational and administrative duties; focused on process improvement, community involvement, and innovative marketing. From March 2013 to January 2014 (11 months) Training Specialist @ Midwest trainer for this international retailer of mattress protection products. Conducted on-site product knowledge and retail sales training classes. Designed training modules and teaching aids, evaluated performance, trained new hires, and conducted full-store meetings to establish goals and optimize team productivity. From October 2012 to March 2013 (6 months) Student - MA Educating Adults @ From September 2009 to October 2012 (3 years 2 months) Student Special Interest Group Team Leader / Co-Founder, Chicagoland Chapter @ Planned and developed learning events for university students. Coordinated speakers, organized facilities, and delivered group learning sessions. Designed assessment surveys based on Kirkpatrick 4-Levels. • Recipient of the 2010 Student Volunteer Award. • Contributing writer for CCASTD trade magazine, Training Today. From April 2010 to August 2012 (2 years 5 months) Greater Chicago AreaStore Manager @ Progressive management track for this legendary toy manufacturer, culminating in store management for the flagship operation in Chicago. Regularly promoted based on ability to build teams, grow sales, and exceed customer expectations: Directed all operational and administrative activities, with full P&L accountability. Managed a sales and leadership team of 50, with emphasis in recruitment, training, development, and performance evaluation. Flagship Store Manager, Chicago (2008 to 2012) Store Manager, Northbrook (2007 to 2008) Assistant Store Manager, Schaumburg (2006 to 2007) Supervisor, Northbrook (2004 to 2006) From November 2004 to February 2012 (7 years 4 months) English as a Second Language Teacher, Volunteer @ Developed and taught an intensive English as a Second Language program for children and adults in classroom and private tutoring settings. Created lesson plans and learning materials from original ideas. Coordinated special events and programs. From August 2002 to July 2004 (2 years) Supervisor @ Supervised and trained employees to guarantee an efficiently run business across all teams. Responsible in assisting with the production of baked goods, cash handling, and managing employees. Supervisory duties included resolving customer service issues, developing advertising, monitoring sales, assisting with daily profit analysis and bank errands. From September 1995 to June 2002 (6 years 10 months)

MA, Educating Adults @ DePaul University From 2009 to 2012 BS, Business Management @ University of Wisconsin-Parkside From 1997 to 2000 Amy Krenzke is skilled in: Training, Adult Education, Instructional Design, Learning Management, Training & Development, Training Delivery, Team Building, Coaching, Leadership, Organizational Development, Management, Curriculum Design, Leadership Development, Performance Management, Recruiting