Amy Demas
Program Analyst at St. Moritz Enterprises, LLC | Kannapolis, North Carolina, United States
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As President of Communicate Excellence, Amy Demas leverages her extensive expertise in communication and innovation to transform the way organizations approach front desk interactions and customer engagement. With a remarkable background that includes authoring the acclaimed book, *Communicate Excellence: A Guide to Authentic, Positive, Consistent Front Desk Communication*, Amy has established herself as a thought leader in the field. Her insights are not only grounded in theory but are also informed by her hands-on experience in evaluating over 20,000 calls and sales consultations annually, allowing her to develop targeted communication and management courses that resonate with professionals worldwide.
Amy's innovative spirit is underscored by her impressive portfolio of 56 US patents, showcasing her ability to think outside the box and solve complex problems. This inventive mindset was recognized in 2009 when she received the Bank of America Invention of the Year Award, further solidifying her reputation as a leading developer in her industry. Her skills in performance metrics, vendor management, and enterprise software development enable her to create effective training programs that enhance phone etiquette and overall communication strategies.
As a sought-after speaker at numerous events and professional organizations, Amy shares her knowledge on the importance of authentic communication in fostering positive customer experiences. Her commitment to excellence not only drives her projects but also inspires those she trains, making her a pivotal figure in the evolution of customer service practices. Through her leadership at Communicate Excellence, Amy Demas continues to empower individuals and organizations to communicate with clarity, confidence, and compassion.
Program Analyst at St. Moritz Enterprises, LLC in October 2024 to Present
President at Communicate Excellence in March 2019 to December 2024
Director of Operations/Front Desk Training Specialist at OrthoYES in August 2017 to February 2019
Business Management at Team Demas Orthodontics in March 2013 to May 2017
VP; Global Fulfillment and Servicing Operations Analytics at Bank of America in November 2009 to March 2013
VP; Sr. Product Developer at Bank of America in May 2007 to November 2009
Process Design Consultant at Bank of America in May 2006 to May 2007
Operations Manager at University of Phoenix in January 2005 to May 2006
Principal/Curriculum Developer/Instructor at F.O.L.K. Homeschool in January 1992 to January 2004
Mechanical/Process Design Engineer at C&I Engineering in January 1990 to January 1992
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Interpersonal Communication
Phone Etiquette
Sales Processes
Customer Experience
Customer Service
Six Sigma
Metrics Analysis
Performance Metrics
Microsoft Excel
Access
Dashboard
Process Engineering
Process Development
Product Innovation
Product Development
Public Speaking
Mentoring
Project Implementation
Analysis
Patents
Process Simulation
Leadership Development
Leadership
Visio
Strategy
Team Building
Software Documentation
Training
Business Process Improvement
Performance Management
Program Management
Risk Management
Cross-functional Team Leadership
Change Management
Testing
Business Analysis
Vendor Management
Operations Management
Project Management
Enterprise Software
Management Consulting
Business Process
SDLC
PMO
Project Portfolio Management
PMP
Analytical Skills
Software Development Life Cycle (SDLC)
Microsoft Access
Microsoft PowerPoint
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Discover more about St. Moritz Enterprises, LLCWhat is Amy Demas email address?
Email Amy Demas at [email protected]. This email is the most updated Amy Demas email found in 2026.
How to contact Amy Demas?
To contact Amy Demas send an email to [email protected].
What company does Amy Demas work for?
Amy Demas works for St. Moritz Enterprises, LLC
What is Amy Demas's role at St. Moritz Enterprises, LLC?
Amy Demas is Program Analyst
What is Amy Demas's Phone Number?
Amy Demas's phone (704) ***-*529
What industry does Amy Demas work in?
Amy Demas works in the Business Consulting And Services industry.
Amy Demas Email Addresses
Amy Demas Phone Numbers
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