Alyssa Nelson
National Client Relations Director for Citadel at Forrest Solutions | Miami, Florida, United States
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Alyssa Nelson serves as the National Client Relations Director for Citadel at Forrest Solutions, where she leverages her extensive expertise in hospitality and office services to enhance the guest and employee experience across multiple national offices, including Miami, New York, Chicago, San Francisco, and Boston. With a team of over 70 dedicated professionals, Alyssa leads initiatives that prioritize service culture and operational excellence, ensuring that every interaction reflects the high standards synonymous with Citadel's brand.
Her role encompasses a diverse range of responsibilities, from overseeing Lobby and Workplace Reception & Concierge services to managing the Service Center's mail and reprographics operations. Alyssa is particularly passionate about fostering employee engagement and creating a vibrant workplace culture that celebrates diversity and inclusion. By implementing strategic projects in Event Management and Recruiting/Candidate Experience, she not only enhances the operational efficiency of her team but also cultivates an environment where every employee feels valued and empowered.
Alyssa's background as a Brazilian-American and Miami native enriches her approach to leadership, allowing her to draw on her unique life experiences to connect with colleagues and clients alike. Her proficiency in tools such as OpenTable, Delphi, and Infogenesis, combined with her skills in social media marketing and Microsoft Outlook, positions her as a forward-thinking leader in the hospitality industry. Through her unwavering commitment to service standards and her passion for storytelling, Alyssa continues to drive innovation and excellence at Forrest Solutions, making a lasting impact on the Citadel experience.
National Client Relations Director for Citadel at Forrest Solutions in November 2023 to Present
Vice President, Client Center Region Lead - Southeast at JPMorganChase in January 2022 to November 2023
Associate, Client Center Region Lead - Southeast at JPMorganChase in April 2021 to January 2022
Client Center Manager - Event Management Associate at JPMorganChase in May 2018 to April 2021
Events & Sales Manager at ZUMA Restaurants in September 2016 to August 2017
Private Dining Event Sales at Four Seasons Hotels and Resorts in August 2014 to August 2016
Sales & Marketing Coordinator at Four Seasons Hotels and Resorts in June 2014 to August 2014
Sales & Marketing Assistant at Four Points by Sheraton Tallahassee Downtown in September 2013 to April 2014
Office of the President at Alpha Kappa Psi (Beta Psi Chapter) - Florida State University in April 2013 to April 2014
Catering Administrative Assistant at Four Seasons Hotels and Resorts in December 2013 to January 2014
Catering & Conference Services Assistant at Four Seasons Hotels and Resorts in May 2013 to August 2013
New Member Trainer at Alpha Kappa Psi - Beta Psi Chapter in August 2012 to December 2012
Office of the Vice President of Professional Activities at Alpha Kappa Psi - Beta Psi Chapter in January 2012 to May 2012
Lifeguard at YMCA in June 2011 to August 2011
Camp Counselor "Skipper" at Swim Gym Aquatics in June 2009 to August 2009
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Overcome Obstacles
Organizational Leadership
Team Development
Customer Journeys
Cross-functional Team Leadership
Customer Retention
User Experience (UX)
Strategy
Professional Skills
Problem Solving
Coaching
Team Coordination
Supporting Others
Attention to Detail
Strategy Alignment
Global Events
Operations
Events
Employee Engagement
Negotiation
Market Planning
Strategic Thinking
Interpreting Data
Partner Engagement
Executive Reports
Operational Excellence
Customer Experience
Client Relations
Key Performance Indicators
Standard Operating Procedure (SOP)
Team Performance
Oral Communication
Team Leadership
Relationship Development
Passionate about Work
Multitasking
Communication
Corporate Hospitality
Service Standards
Sales
Event Planning
OpenTable
Delphi
Opera
Infogenesis
Leadership
Public Speaking
Customer Service
PowerPoint
Facebook
Time Management
Social Media
Microsoft Excel
Management
Outlook
Microsoft Office
Microsoft Word
Entrepreneurship
Team Building
Social Media Marketing
Project Planning
Event Management
Social Networking
Public Relations
Marketing
Adobe Acrobat
SalesPro
Hospitality
Teamwork
Hospitality Management
Events Coordination
Food & Beverage
Catering Sales
Microsoft Outlook
Project Management
Operations Management
Strategic Planning
Partner Relationship Management
Client Services
Vendor Management
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Discover more about Forrest SolutionsWhat is Alyssa Nelson email address?
Email Alyssa Nelson at [email protected]. This email is the most updated Alyssa Nelson email found in 2026.
What is Alyssa Nelson phone number?
Alyssa Nelson phone number is +13053813190.
How to contact Alyssa Nelson?
To contact Alyssa Nelson send an email to [email protected]. If you want to call Alyssa Nelson try calling on +13053813190. (updated on October 30, 2024)
What company does Alyssa Nelson work for?
Alyssa Nelson works for Forrest Solutions
What is Alyssa Nelson's role at Forrest Solutions?
Alyssa Nelson is National Client Relations Director for Citadel
What industry does Alyssa Nelson work in?
Alyssa Nelson works in the Security And Investigations industry.
Alyssa Nelson Email Addresses
Alyssa Nelson Phone Numbers
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