Alok Aggarwal
Senior Assistant Vice President at EXL | United Kingdom
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Alok Aggarwal currently serves as the Assistant Vice President at EXL, where he leverages his extensive 18+ years of experience in performance-driven transformation, consulting, and data analytics, particularly within the Utilities and Customer Service sectors. His role is pivotal in driving data-led customer journey transformations, where he expertly converts innovative ideas into actionable frameworks that enhance operational efficiency and customer satisfaction. Alok's rich background in solution design and embedded analytics allows him to deliver tailored analytical solutions and predictive models that focus on improving customer journeys, reducing complaints, and optimizing workforce efficiency through FTE reduction.
At EXL, Alok has spearheaded numerous key projects that underscore his expertise in business process improvement and change management. His ability to lead cross-functional teams in the design and implementation of data-driven strategies has resulted in significant enhancements in customer experience and operational performance. Alok's proficiency in cost-benefit analysis and business process re-engineering enables him to identify and capitalize on opportunities for process optimization, ensuring that clients achieve measurable results.
In addition to his technical skills, Alok is a seasoned leader who excels in people management and fostering a collaborative work environment. His commitment to continuous improvement and customer satisfaction positions him as a trusted advisor in the industry, making him an invaluable asset to both his team and clients. Through his strategic vision and analytical acumen, Alok Aggarwal is dedicated to driving transformative change that aligns with the evolving needs of the Utilities sector.
Senior Assistant Vice President at EXL in January 2025 to Present
Assistant Vice President at EXL in January 2022 to December 2024
Sr. Manager at EXL in July 2018 to January 2022
Manager at EXL in August 2014 to July 2018
Lead Assistant Manager at EXL in August 2011 to August 2014
Assistant Manager (Business Process Engineering) at EXL in April 2008 to August 2011
Collection Coordinator at ADM India Enterprises in May 2002 to December 2005
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Business Process Improvement
Process Improvement
Business Analysis
Management
Leadership
Cross-functional Team Leadership
Analysis
Business Process Re-engineering
Business Process Mapping
Customer Satisfaction
Outsourcing
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Discover more about EXLWhat is Alok Aggarwal email address?
Email Alok Aggarwal at [email protected] and [email protected]. This email is the most updated Alok Aggarwal email found in 2026.
How to contact Alok Aggarwal?
To contact Alok Aggarwal send an email to [email protected] or [email protected]. (updated on October 31, 2024)
What company does Alok Aggarwal work for?
Alok Aggarwal works for EXL
What is Alok Aggarwal's role at EXL?
Alok Aggarwal is Senior Assistant Vice President
What is Alok Aggarwal's Phone Number?
Alok Aggarwal's phone +44 ** **** *196
What industry does Alok Aggarwal work in?
Alok Aggarwal works in the It Services And It Consulting industry.
Alok Aggarwal Email Addresses
Alok Aggarwal Phone Numbers
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