Allen Johnson
Vice President of Customer Experience at Ruoff Mortgage | Fort Wayne, Indiana, United States
Engage
candidates 10x faster
Enjoy unlimited access and discover candidates outside of LinkedIn
Trusted by 1.4M users from 76% of Fortune 500 companies
The most accurate data ever
CCPA Compliant
GDPR Compliant
150M
Personal Emails
200M
Work Emails
100M
Direct Dials
250M
Professional Profiles
40M
Company Profiles
Find anyone, anywhere
with ContactOut
today
Making remote or global hires?
Connecting
with key decision-makers? We can help.
- 40 emails / month
- 3 phone numbers / month
- Works on standard LinkedIn only
-
Work emails, personal emails,
mobile numbers
No credit card required
As the Vice President of Customer Experience at Ruoff Mortgage, Allen Johnson is at the forefront of transforming the mortgage lending process into an “Effortless Experience” for borrowers. With a robust background in financial services, insurance, and retail, Allen leverages his diverse expertise to foster a customer-centric culture that prioritizes satisfaction and engagement at every touchpoint. His leadership style is characterized by collaboration, drawing on the varied experiences and insights of his team to drive innovative solutions that enhance the customer journey.
In his current role, Allen manages a dedicated team focused on engaging with borrowers throughout the mortgage loan process. He has implemented a comprehensive feedback system that encompasses multiple channels, including Google My Business listings for over 70 branches, the Better Business Bureau, and the Consumer Financial Protection Bureau (CFPB). This proactive approach not only addresses and resolves complaints but also identifies trends that inform strategic improvements. Allen’s analytical skills enable him to dissect customer feedback and translate it into actionable insights, ensuring that Ruoff Mortgage continually evolves to meet the needs of its clients.
Key projects under Allen's leadership include the development of streamlined processes that enhance operational efficiency and improve customer interactions. By embracing process improvement methodologies, he has successfully reduced response times and increased overall customer satisfaction ratings. His commitment to coaching and team management empowers his staff to excel in their roles, fostering a collaborative environment that values diverse perspectives. Through his strategic vision and hands-on approach, Allen Johnson is not only enhancing the customer experience at Ruoff Mortgage but also setting new standards in the mortgage industry.
Vice President of Customer Experience at Ruoff Mortgage in January 2022 to Present
Customer Care Manager at Shindigz in April 2021 to November 2021
Customer Experience Officer at Customer Service Strategy | Operational Leadership | Continuous Improvement | Team Building in February 2020 to April 2021
AVP - Contact Center | Director - Contact Center at Lincoln Financial Group in September 2014 to February 2020
Director of Relationship Management and Field Training at Lincoln Financial Group in December 2010 to September 2014
Director - Investment Services | Manager - LFA Service Center at Lincoln Financial Group in December 2005 to December 2010
Team Lead at Lincoln Financial Group in June 2005 to December 2005
Securities Consultant at Lincoln Financial Group in September 2002 to June 2005
See more
See less
Presentation Skills
Customer Experience
Strategic Planning
Leadership
Investments
Operations Management
Financial Services
Series 7
Mutual Funds
Securities
Business Administration
Continuous Improvement
Budgeting
Project Management
Change Management
Contact Centers
Customer Relationship Management (CRM)
Vendor Management
Retirement Planning
Trading
Wealth Management
Team Leadership
Management
Team Building
Public Speaking
Customer Service
Coaching
Teamwork
Team Management
Contact Center Operations
Retirement
Collaborative Leadership
Process Improvement
Organization Readiness
Strategic Vision
Communication
Training & Development
Relationship Building
Analytical Skills
Hiring
Business Strategy
Operational Excellence
Microsoft Word
Microsoft PowerPoint
Microsoft Excel
IVR
Leadership Development
See more
See less
Discover more about Ruoff MortgageWhat is Allen Johnson email address?
Email Allen Johnson at [email protected]. This email is the most updated Allen Johnson email found in 2026.
How to contact Allen Johnson?
To contact Allen Johnson send an email to [email protected]. (updated on October 24, 2024)
What company does Allen Johnson work for?
Allen Johnson works for Ruoff Mortgage
What is Allen Johnson's role at Ruoff Mortgage?
Allen Johnson is Vice President of Customer Experience
What is Allen Johnson's Phone Number?
Allen Johnson's phone (317) ***-*406
What industry does Allen Johnson work in?
Allen Johnson works in the Financial Services industry.
Allen Johnson Email Addresses
Allen Johnson Phone Numbers
looking for?
Find personal and work emails for over 250M professionals.
People like Allen Johnson
Behavioral Therapist at Gold Star Learning Options
Owner at Haywood Universal LLC
Executive Assistant at NBCUniversal
Director at Venture Lab
Senior Creative Director at Invisible North
Bar Staff at No other pub
Store Owner at -
Administration Manager at M&M Merchandisers
Technical Writer at Bayview Loan Servicing, LLC
Global Marketing Communications Manager at Neogen Corporation
VP- Lending at Sutherland Global at Sutherland
Career transition at Career Break
Commercial Banking Group Manager, Senior Vice President at Hancock Whitney
Executive Vice President - iHeartMedia Markets Automotive at iHeartMedia
Director Of Field Operations at Texas Department of Family and Protective Services
Product Detailer II at FCA Fiat Chrysler Automobiles
Director of Operations / Sales at Allied Metal
Professor, Director of Communication Studies LaGuardia CC at City University of NewYork
Application Sales Manager, CX Applications at Oracle
Show more
Show less