Alexandra Estrada
Deputy Director of Performance & Process Improvement at MBTA | Greater Boston
Engage
candidates 10x faster
Enjoy unlimited access and discover candidates outside of LinkedIn
Trusted by 1.4M users from 76% of Fortune 500 companies
The most accurate data ever
CCPA Compliant
GDPR Compliant
150M
Personal Emails
200M
Work Emails
100M
Direct Dials
250M
Professional Profiles
40M
Company Profiles
Find anyone, anywhere
with ContactOut
today
Making remote or global hires?
Connecting
with key decision-makers? We can help.
- 40 emails / month
- 3 phone numbers / month
- Works on standard LinkedIn only
-
Work emails, personal emails,
mobile numbers
No credit card required
As the Deputy Director of Performance & Process Improvement at the Massachusetts Bay Transportation Authority (MBTA), Alexandra Estrada plays a pivotal role in enhancing operational efficiency and driving performance improvements across the organization. With a strong foundation in client relationship management and business operations, Alexandra leverages her expertise to lead and design continuous improvement projects that engage internal staff and senior executives alike. Her ability to foster collaboration among diverse teams ensures that innovative, tailored solutions are crafted to address the unique challenges faced by the MBTA.
In her current role, Alexandra identifies key opportunities for efficiency gains, utilizing her skills in project management and stakeholder management to create tools that automate and streamline manual processes. By mapping critical business processes, she pinpoints areas ripe for simplification and cost reduction, ultimately enhancing the overall customer experience. Her proficiency in data visualization tools like Tableau allows her to present insights effectively, enabling informed decision-making at all levels of the organization.
Alexandra's commitment to excellence is evident in her strategic approach to performance improvement, where she not only focuses on immediate gains but also on fostering a culture of continuous improvement within the MBTA. Her ability to balance technical skills with a deep understanding of customer service and client relations positions her as a key driver of change, helping the MBTA navigate the complexities of public transportation while ensuring that the needs of its diverse clientele are met with precision and care.
Deputy Director of Performance & Process Improvement at MBTA in June 2024 to Present
HR Senior Project Analyst at MBTA in October 2022 to June 2024
HR Project Analyst at MBTA in September 2021 to October 2022
Program Relationship Manager at CIC Health in January 2021 to July 2021
International Operations Coordinator at NFPA in April 2018 to October 2020
FoodSource Hotline Counselor (Temporary) at Project Bread in September 2017 to April 2018
Account Manager at Park Street in April 2015 to January 2017
Vacation Planner at Norwegian Cruise Line in January 2014 to January 2015
Pier Agent at Royal Caribbean Cruises Ltd. in January 2013 to January 2014
Guest Logistics Agent at Carnival Cruise Lines in January 2011 to January 2012
See more
See less
Continuous Improvement
Lean Six Sigma
Process Mapping
Solution design
Data Visualization
HR Metrics
Analytic Problem Solving
Stakeholder Management
Communication
Business Process Improvement
Tableau
Project Management
Customer Relationship Management (CRM)
Business Operations
Customer Satisfaction
Project Coordination
Customer Experience
Account Management
Marketing
Strategic Planning
Google Suite
Microsoft Office
Salesforce
Microsoft Excel
Microsoft Word
Customer Service
Client Relations
Problem Solving
Time Management
Spanish
Key Client Relationships
Cross-cultural Communication Skills
See more
See less
Discover more about MBTAWhat is Alexandra Estrada email address?
Email Alexandra Estrada at [email protected] and [email protected]. This email is the most updated Alexandra Estrada email found in 2026.
What is Alexandra Estrada phone number?
Alexandra Estrada phone number is +17862664749.
How to contact Alexandra Estrada?
To contact Alexandra Estrada send an email to [email protected] or [email protected]. If you want to call Alexandra Estrada try calling on +17862664749.
What company does Alexandra Estrada work for?
Alexandra Estrada works for MBTA
What is Alexandra Estrada's role at MBTA?
Alexandra Estrada is Deputy Director of Performance & Process Improvement
What industry does Alexandra Estrada work in?
Alexandra Estrada works in the Government Administration industry.
Alexandra Estrada Email Addresses
Alexandra Estrada Phone Numbers
looking for?
Find personal and work emails for over 250M professionals.
People like Alexandra Estrada
Owner at Calvetta Brothers Floor Show
Director at Abc News
Sales Director at McCormick China
Director of Safety at MasTec
Vice President, Conservation Collaboration at Sustainable Forestry Initiative
Operations at West End Interiors
Snapshot Inside Sales Representative at WM
CEO at Family Healthcare Associates
Online Recruitment Director at Dr. Yalowchuk's Team
Captain (Manager) CxRA at Restaurant Associates
Owner at Indigo Inter-Media Marketing
President at Sentry Automatic Fire Protection Inc.
Senior Executive Assistant at Citi
Project Manager at Phase2
Licensed Practical Nurse at Maxim Healthcare Services
Engineering Program Manager at Janus Health
Director Of Development at The Extension, Inc.
General Manager at Ulta Beauty
NEXTGEN Leadership Committee Member at MIBOR
Associate Project Manager at Progressive Insurance
Violence Reduction Program Manager at National Institute for Criminal Justice Reform
Founding Customer Success Manager at TripSuite
Account Manager II at Dell Technologies
Show more
Show less