- Experienced service professional who understands the business drivers of C-Level client base and their teams - Proven track record in SaaS, complex solution sale to multinational enterprises, ie AXA, Skanska, Oracle, SAP, Visa, PayPal, just to name a few - Demonstrated customer focus mentality, bringing new business sales and expanding existing business relations in both a pre- and post-sales capacity - Highly collaborative, strong interpersonal, listening, liaising skills - Сomfortably adapt to a dynamic work environment, constantly analysing and improving business processes - Have knowledge and understanding of major technology area - PRINCE2 Project Management course to be completed in Sept 2015

EMEA Enterprise Sales @ From August 2015 to Present (4 months) London, United KingdomBusiness Development Manager @ Key achievements: • Successful sale and support of SaaS – project management cloud solution • Provide multinational clients (AXA, Skanska, Virgin) with a personalised, proactive, concierge-level service to help them leverage the most relevant services proactively, and serve as the single point of contact within the ITAD Works • Cultivate and expand existing business relationships through frequent communication and regular client interactions to ensure the clients’ needs align to their value plans • 30-40 outbound calls per day and 2-3 face-to-face meetings per week • Developed 35 strong leads pipeline of global enterprises (2500+ employees) From March 2015 to August 2015 (6 months) Senior Customer Success Manager @ Worldwide Expert Ltd is a B2B business in financial, banking, fin-tech events sector. We operate as a think tank, monitoring trends and developments with a view to providing up to date and comprehensive business information. Company has around 2000 clients every year, representing 29 countries with a turnover of more than £1,000,000 GBP in 2013-2014 year from zero in 2009 Same responsibilities as my previous role but I was promoted to own key events, retention & customer success for biggest companies in our Global Accounts with a combined annual spends of more than £1,000,000: Chadbourne & Parke, Citibank, Clyde & Co, Gazprom, Herbert Smith, L’Orieal, Lukoil, Marsh, Mastercard, SAP, Oracle, Paypal, Raiffeisen Bank, Visa, Yandex, Zurich, etc Key achievements: • Increased sale revenue by £250,000 of face-to-face and phone new business sales per year, exceeding targets by at least 20% • Opened third office in two years, hired and trained managers • Project management & implementation of new investments: 10+ event projects in trade finance, banking and corporate treasury, innovative fin-tech, e-money, cards and payments sectors per year • Implemented a sales / operational / accounting workflow in 1C:Enterprise. 1C:Enterprise is a universal cloud and on-premise system of programs for automating a company’s financial and wider operational activities • Finance management (profit and loss, budget, cash flow planning, reporting, etc) From January 2012 to December 2014 (3 years) London, United KingdomGlobal Business Development Manager @ I was tasked to develop business as the Global Business Development Manager with all aspects of prospecting and managing key client relationships. This was a hybrid role of sale development, business operations and marketing. Role responsibilities: • Business development on inbound leads and outbound prospecting. Qualified £300 000 + business in 2 years • Salesforce.com user: extensive order & contract administration, pipeline management and forecast reporting • Data extraction & analysis for inclusion in new business proposals and quarterly business reviews • Ownership & resolution of a large quantity of complex customer service & payment issues (close internal collaboration with enterprise support, finance & legal) Key achievement: I was the first person in this role at Worldwide Expert and I had to define the scope, processes, value proposition, marketing channels and design our online / offline materials. As a result I was promoted and tasked to open first ever overseas company office. By the time I moved on there was a successful team of 10+ (all of whom I hired and trained) and still growing. From March 2009 to December 2011 (2 years 10 months) London, United KingdomProject Manager @ We are a group of London School of Economics & Political Science (LSE) graduates from Estonia, Latvia, and Lithuania, all concerned about the Baltic region and eager to promote it to the wider world, as well as raise the debate about its current and future developments. We see the Group as an innovative and, most importantly, credible source of opinion, knowledge and advice to those aspiring to improve living in the Baltic region, for instance, increasing region’s competitiveness in the European (and Global) arena. By participating in various activities at LSE and establishing the LSE Baltic Society we have an excellent opportunity to create and manage a network of information exchange and debate within Estonia, Latvia and Lithuania as well as outside their borders. We are well equipped to capture hot topics and issues relevant to the Baltic public. We are ready to do all the necessary work to stimulate the debate on various challenges. From May 2008 to January 2011 (2 years 9 months) London, United KingdomProject Manager, Head of Research group @ I conducted researches: a qualitative research on “Future of Russian Railway System” for biggest railway company JSC “Russian Railways” and a research on “Perspectives of Fresh Water concessions in Russia” for Russian Government, as well as many smaller projects. Responsibilities: analytics, forecasting, consulting, participation in corporate seminars and brainstorms, sociological, psychological and marketing research in business and policy, negotiations with clients. Coordination of field interviewers (100+ people). From December 2005 to September 2007 (1 year 10 months) Saint Petersburg, Russian Federation

MSc, Politics and Government in the EU @ The London School of Economics and Political Science (LSE) From 2007 to 2008 Specialist Degree (Cum Laude), Political Psychology @ Saint Petersburg State University From 2001 to 2007 Secondary education @ Riga Secondary School №40 From 1989 to 2000 Alex Trocjuks is skilled in: New Business Development, Key Account Management, Project Management, Business Strategy, Marketing Strategy, Business Management, Strategy, Consulting, Management, Analysis, Research, PRINCE2, Analytics, International Relations