Adonica Altringer
Director - NA Service Experience & Business Operations at Nike | Portland, Oregon, United States
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Adonica Altringer serves as the Director of North America Service Experience & Business Operations at Nike, where she plays a pivotal role in enhancing the consumer journey through innovative solutions and strategic leadership. In her current position, Adonica has transformed the scope of the Service Experience role, expanding it to encompass seven critical pillars within Consumer Care: Business Operations, Training, Quality, Portfolio Management, Athlete Knowledge Base, Data/Insights, and the Incubator Test & Learn Kitchen. This multifaceted approach allows her to leverage data analysis and consumer insights to drive key performance indicators (KPIs) while proactively addressing friction points across the business.
Adonica's expertise in project management and customer experience is instrumental in fostering a culture of continuous improvement and operational excellence. By utilizing data analytics, she identifies trends and opportunities that inform business planning and enhance service delivery. Her leadership style emphasizes coaching and team building, empowering her colleagues to embrace change and innovate collaboratively. Adonica thrives in environments that challenge the status quo, finding accomplishment in navigating discomfort and leading her team toward transformative solutions.
Under her guidance, Nike's Consumer Care division is not only focused on maintaining high-quality standards but also on creating a dynamic Athlete Knowledge Base that enriches the consumer experience. The Incubator Test & Learn Kitchen serves as a hub for experimentation, where new ideas can be tested and refined, ensuring that Nike remains at the forefront of customer-centric service. Adonica's commitment to excellence and her strategic vision are key drivers in shaping the future of service experience at Nike, making her a vital asset to the organization.
Director - NA Service Experience & Business Operations at Nike in May 2024 to Present
Director - NA Service Experience and Learning & Development at Nike in November 2021 to July 2024
Sr Manager - NA Service Experience and Learning & Development at Nike in November 2018 to January 2022
Business Development Area Manager at Nike in April 2018 to November 2018
Social Media Area Manager at Nike in December 2014 to April 2018
Project Specialist at MIST Incorporated in February 2013 to December 2014
Management Trainee at Enterprise Rent-A-Car in July 2012 to February 2013
Fitness Instructor at Oregon State University in August 2010 to June 2012
Oregon State University Gymnastics Team Manager at Oregon State University in June 2009 to June 2012
Catering Employee at Oregon State University in August 2009 to August 2010
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Business Innovation
Business Operations
Strategic Communications
Internal Communications
Project Management
Portfolio Management
Data Analysis
Presentation Skills
Customer Experience
Strategic Leadership
Problem Solving
Creative Problem Solving
Creative Strategy
Sales
Training Strategy
Build Strong Relationships
Business Reviews
Contact Centers
Key Performance Indicators
Communication
Analytical Skills
Financial Understanding
Storytelling
External Agencies
Team Management
Strategic Initiatives
Business Planning
Facilitation
Data Analytics
Member Relations
Strategy Building
Customer Relations
Operational Excellence
Strategic Development
Customer Journeys
Development Programs
Budgeting
Sports
Public Speaking
Research
Technical Writing
Social Networking
Time Management
Microsoft Office
PowerPoint
Social Media
Teamwork
Strength & Conditioning
Leadership
Athletic Training
Critical Thinking
Event Management
Coaching
Gymnastics
Team Building
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Discover more about NikeWhat is Adonica Altringer email address?
Email Adonica Altringer at [email protected]. This email is the most updated Adonica Altringer email found in 2026.
What is Adonica Altringer phone number?
Adonica Altringer phone number is +15039758289.
How to contact Adonica Altringer?
To contact Adonica Altringer send an email to [email protected]. If you want to call Adonica Altringer try calling on +15039758289. (updated on September 13, 2024)
What company does Adonica Altringer work for?
Adonica Altringer works for Nike
What is Adonica Altringer's role at Nike?
Adonica Altringer is Director - NA Service Experience & Business Operations
What industry does Adonica Altringer work in?
Adonica Altringer works in the Retail industry.
Adonica Altringer Email Addresses
Adonica Altringer Phone Numbers
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