Adames Hodelin
Front End Engineer
Coder
New York, New York
Section title
Adames Hodelin's Email Addresses & Phone Numbers
Adames Hodelin's Work Experience
MoneyLion
Front End Engineer
November 2017 to July 2019
Greater New York City Area
Moving Forward Education
Tutor
December 2011 to June 2012
Oakland, CA
MoneyLion
Back End Engineer
Greater New York City Area
Grailed
Head Of Support
November 2016 to April 2017
West Village, NYC
Venmo
Product Manager
December 2014 to March 2016
Greater New York City Area
Venmo
Support
July 2012 to December 2014
Greater New York City Area
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Frequently Asked Questions about Adames Hodelin
What company does Adames Hodelin work for?
Adames Hodelin works for MoneyLion
What is Adames Hodelin's role at MoneyLion?
Adames Hodelin is Front End Engineer
What is Adames Hodelin's personal email address?
Adames Hodelin's personal email address is a****[email protected]
What is Adames Hodelin's business email address?
Adames Hodelin's business email addresses are not available
What is Adames Hodelin's Phone Number?
Adames Hodelin's phone (212) ***-*404
What industry does Adames Hodelin work in?
Adames Hodelin works in the Financial Services industry.
Who are Adames Hodelin's colleagues?
Adames Hodelin's colleagues are Bill Davaris, Al Morris, Mark Lekhovitser, Tom Auty, Eric Alford, Brian Wong, Patricia Zhang, Sarah Sprague, Satish Ramaswamy, and Gabriella Tato
About Adames Hodelin
📖 Summary
Front End Engineer @ MoneyLion From November 2017 to July 2019 (1 year 9 months) Greater New York City AreaTutor @ Moving Forward Education Responsible for providing mentorship and academic coaching for small groups of students youth with the tools to become confident, successful and responsible citizens. From December 2011 to June 2012 (7 months) Oakland, CABack End Engineer @ MoneyLion I'm a back-end engineer on the wealth team. I design/maintain RESTful APIs, architect event-driven back-end systems, work closely with operations to resolve customer issues, and concoct new products with my business-oriented counterparts.What does that even mean?- I craft jokes and make banter with everyone in earshot.- Build new features for wealth-related products with product owners.- Architect and implement event-driven backend systems, asking for feedback along the way.- Build well-documented and scalable RESTful APIs.- Mentoring noobs.- Contribute to the vision (though I might bring up Venmo too much sometimes).- Spread institutional knowledge by giving talks.- Serve as the go-to person for solving problems related to wealth products.- Yelling at Java and Spring.- Fighting NoSQL and Relational databases (We use MongoDB, MySQL, and PostgreSQL. Hold me back.).- Flirting with Kafka, Redis, Kubernetes, AWS (we're getting kind of serious).- Writing multithreaded code to make sure that cron finishes someday.- Flirting with Kubernetes and AWS- Unix/Linux environment (for life) Greater New York City AreaHead Of Support @ Grailed As a member of the leadership team, I managed the support, fraud, and curation teams.- During the holiday season I streamlined the case management system, cutting response times from an average of 8 to 3 days. - Greatly expanded support data coverage, implementing CSAT, NPS, and various custom performance and product metrics. From November 2016 to April 2017 (6 months) West Village, NYCProduct Manager @ Venmo Lead the creation of the Venmo help product. The scope of my focus included the mobile and desktop help sites, chat, phone, email, CRM software manager, and all support data. During my employment I supported 30 support agents, 1 support engineer, and managed 1 intern.Duties:● Defined the vision for the help product focused on anticipatory support that included improvements to nearly every dimension of support as well as the addition of chat as a new communication channel. Products released included a newly designed help section, chat for support while logged in or out, and reporting.● Mapped users’ desire for phone support to a feasible chat product that resolved 25% of customer interactions 8x faster.● Agile development product owner and scrum master.● Managed an intern who built Venmo’s user testing protocol. I participated in the usertesting program for various focuses including my own until I left Venmo.● Implemented a new customer service training curriculum that onboarded support agents in 2 weeks, down from 4 weeks. Support was 15% more efficient after newtraining. From December 2014 to March 2016 (1 year 4 months) Greater New York City AreaSupport @ Venmo The scope of my responsibilities included data collection and analysis, hiring, training, support agent management, CRM software management, documentation, and regular presentations to the team. Data analysis informed the product team’s decisions and helped me secure operational resources, ultimately decreasing relative caseload and tangibly reducing customer frustration.Duties:● Scaled the support team from 1 - 15 members.● Secured a 30% increase in support headcount in 2014 despite budgetary constraints bysuccessfully predicting unsustainable support case growth.● CRM software administrator for two different systems.● Technical: sent HTML, CSS, and Python pull requests for small changes to supportproduct when necessary. From July 2012 to December 2014 (2 years 6 months) Greater New York City Area
Adames Hodelin’s Personal Email Address, Business Email, and Phone Number
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In a nutshell
Adames Hodelin's Personality Type
Introversion (I), Sensing (S), Thinking (T), Perceiving (P)
Average Tenure
1 year(s), 4 month(s)
Adames Hodelin's Willingness to Change Jobs
Unlikely
Likely
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There's 88% chance that Adames Hodelin is seeking for new opportunities
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