Adam Whaley
Global Director of Customer Success at Eventbrite | Marietta, Georgia, United States
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As the Head of Global Customer Success at Eventbrite, Adam Whaley leverages two decades of experience in the SaaS industry to drive exceptional customer experiences and sustainable revenue growth. His role is pivotal in overseeing the entire post-sales customer operations, ensuring that clients not only have access to Eventbrite’s premier self-service ticketing platform but also receive the support they need to maximize its potential. Adam's expertise in customer retention and strategic planning allows him to implement tailored solutions that enhance customer satisfaction and loyalty, ultimately leading to increased lifetime value.
At Eventbrite, Adam is currently spearheading several key projects aimed at refining the customer lifecycle management process. By utilizing data analysis and insights, he identifies areas for business process improvement, ensuring that the customer journey is seamless from onboarding through renewal. His leadership in contract negotiation and account management has been instrumental in fostering strong relationships with clients, empowering them to leverage Eventbrite’s tools effectively for their live experiences.
In addition to his operational responsibilities, Adam is passionate about building a high-performing customer success team. He emphasizes the importance of continuous training and development, equipping his team with the skills necessary to address diverse customer needs. By integrating Salesforce.com into the customer success strategy, Adam enhances the team's ability to track engagement metrics and proactively address potential challenges. His commitment to excellence not only positions Eventbrite as a leader in the ticketing industry but also ensures that every customer feels valued and supported throughout their journey.
Global Director of Customer Success at Eventbrite in February 2024 to Present
Vice President of Customer Success & Customer Operations at Otelier in February 2021 to September 2023
Chief Operating Officer | Vice President, Customer Success & Customer Operations at InReality, LLC in November 2017 to January 2021
Customer Success Consultant at IST - Installation & Service Technologies, Inc in June 2017 to December 2017
Head of Customer Success at EVOQ Medical, Inc. in February 2017 to July 2017
VP, Strategic Accounts / VP, Customer Operations at Allure a Christie Company in January 2013 to January 2017
Senior Director, Customer Support Center of Excellence at McKesson Health Solutions in January 2012 to January 2013
Senior Product Manager, Web and Interactive Marketing at InterContinental Hotels Group in March 2012 to October 2012
Director, Product Operations Strategy at EarthLink in July 2008 to December 2011
Director, Product Operations and Support Strategy at EarthLink in January 2004 to January 2011
Marketing Analyst at ADP in January 2003 to January 2004
Senior Internal Auditor at Cingular Wireless in January 1999 to January 2001
Senior Financial Auditor at Arthur Andersen & Co. in January 1996 to January 1999
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Customer Success
Customer Renewal & Retention
Customer Implementation & Onboarding
Customer Advocacy
Customer Training Programs
High-Growth Team Management
Key Performance Indicators
Customer Analysis
Data-driven Decision Making
P&L Management
Multi-Channel Support
Offshore Resource Management
Customer Lifecycle Management
Cross-Functional Collaboration
Strategic Partnerships
Customer Retention
Strategy
Process Improvement
Vendor Management
Program Management
Strategic Planning
Business Strategy
Project Management
Change Management
Operations Management
Forecasting
Account Management
Business Analysis
Budgets
Contract Negotiation
Customer Service
Enterprise Software
Call Centers
Customer Experience
Outsourcing
Financial Modeling
Mergers & Acquisitions
Strategy Implementation
Team Leadership
Management
Leadership
Business Development
Competitive Analysis
Cross-functional Team Leadership
Budgeting
Business Process Improvement
Customer Relationship Management (CRM)
Data Analysis
Software as a Service (SaaS)
Salesforce.com
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Discover more about EventbriteWhat is Adam Whaley email address?
Email Adam Whaley at [email protected] and [email protected]. This email is the most updated Adam Whaley email found in 2026.
What is Adam Whaley phone number?
Adam Whaley phone number is +14048491296 and +16783785424.
How to contact Adam Whaley?
To contact Adam Whaley send an email to [email protected] or [email protected]. If you want to call Adam Whaley try calling on +14048491296 and +16783785424. (updated on November 04, 2024)
What is Adam Whaley net worth?
Adam Whaley has an estimated net worth of $750,000 to $999,999
What company does Adam Whaley work for?
Adam Whaley works for Eventbrite
What is Adam Whaley's role at Eventbrite?
Adam Whaley is Global Director of Customer Success
What industry does Adam Whaley work in?
Adam Whaley works in the Events Services industry.
Adam Whaley Email Addresses
Adam Whaley Phone Numbers
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