MID-STATE COMMUNICATIONS NETWORK, L.L.C.

We are the only answering service founded by an owner of a Hospice Agency and created for the Hospice industry with 25 years of experience. Mid-State has the core competency of communications in the Hospice industry, the infrastructure, and experience to be your cooperative partner in business, focusing on staff, referral, patient and family satisfaction. Call logs are available to assist management with employee service levels, and compliance for licensure and certifications. All conversations are voice recorded for quality assurance and limiting exposure. Customized management reports. Your instructions for call answering and contacting the On/Call are followed for consistency, timely response, and quality assurance. Global changes are made and followed quickly and consistently. HIPAA compliant and we meet all Federal regulations. Consistent billing and pricing. No hidden fees, hidden rate increases, or questions on how or what is being billed. HC/HB after hours interface ability. Nurse Triage. We understand and value accountability, the urgency of calls, and the responsiveness to your needs. We service other industries: Real Estate, Legal, Utilities, Auto Repair, E-Commerce, Insurance, Healthcare offices, IT Service, and Service providers