Ben Williams

Customer Support Engineer Team Leader for SOAR and CP4S at IBM | Rugby, England, United Kingdom

About Ben Williams

Ben Williams is an accomplished Customer Support Engineer Team Leader at IBM, specializing in IBM Security SOAR (IBM Resilient) and Cloud Pak for Security (CP4S). With a robust background in IBM Collaboration Solutions, Ben leverages his extensive experience to provide exceptional support and consulting services to a diverse range of clients across various industries. His role is pivotal in ensuring that customers receive top-tier 4th line support, guiding them through complex technical challenges while also engaging in on-site consulting engagements that encompass architecture design and integration with external systems.

As the support teams for SOAR and CP4S have merged, Ben has adeptly expanded his technical expertise to include Red Hat OpenShift Container Platform, a critical component of CP4S. This evolution not only enhances his team's capabilities but also allows them to deliver comprehensive solutions that address the multifaceted security needs of clients. Ben's proficiency in enterprise software, ITIL practices, and solution architecture enables him to craft tailored strategies that optimize system performance and security posture.

His deep knowledge of Lotus Domino, Lotus Connections, and Lotus Notes further enriches his ability to support clients in their digital transformation journeys. By fostering a collaborative environment within his team, Ben ensures that they remain at the forefront of industry trends and technological advancements, ultimately driving customer success and satisfaction. With a commitment to excellence and a passion for innovation, Ben Williams continues to make significant contributions to IBM's mission of delivering cutting-edge security solutions.

Ben Williams Work