Top Director of Customer Services in Greater Boston Area
Bonnie St.Pierre
VP Membership
Greater Boston Area
VP Membership
Copywriter, Photo Illustrator, Author
Member/Director
Past President
Director of Customer Service
Licensed Practical Nurse (LPN)
St. Joseph School Practical Nursing
NHPPA & PPANE/NEIPP
Recommendations: 22
Photography
Portrait Photography
Commercial Photography
Portraits
Photos
Marketing
Advertising
Art
b****[email protected]
PATRICIA WINAND
SVP Sales & Marketing Americas
Greater Boston Area
SVP Sales & Marketing Americas
Director of Customer Service & Business Operations
MIT Sloan Fellow 2013
Head of European Sales Operations
Customer Service Manager Europe, Middle East & Africa
CS Process Manager
National Key Account Team Manager
Massachusetts Institute of Technology
Recommendations: 21
Sales
People Management
Sales Operations
SAP SD
Supply Chain
Customer service
Change Management
CRM software
p****[email protected]
Mark CSM
Director of Customer Services
Greater Boston Area
Director of Customer Services
Business Consultant @ Blue Cross Blue Shield of Massachusetts Account
Senior Principal IT Project Manager
Senior IT Program & Project Management Consultant @ Blue Cross Blue Shield of Massachusetts Account
Director, Technical Delivery
Program & Project Management, Senior Advisor @ Harvard Pilgrim Health Care Account
Project Manager
Senior Operations Service Manager
Provider Services Manager
Postions with increasing job level and responsibilities over 9 years
Project Manager
Service Center Manager
Lesley University
Boston University
Recommendations: 13
Program Management
Business Analysis
Project Management
Business Process
Strategy
Integration
SDLC
Leadership
m****[email protected]
John Ostrowski
Director of Customer Service
Greater Boston Area
Director of Customer Service
Sr. Manager of Customer Service, Field Operations
Sr Manager of Customer Service
Manager
Enterprise Account Manager
Customer Support Supervisor
Production Manager, College Relations Department
Audio Visual Support Coordinator
Adjunct Faculty
Field Instructor/ Technician
Technical Trainer/ Technical Support Representative III
Wilmington College
Norwich University
Bellows Falls Union High School
Recommendations: 13
Customer Relations
Video
Broadcast
Production
Customer Service
Key Account Management
Technical Management
CRM
j****[email protected]
Al da Silva
Global Services Manager
Greater Boston Area
Global Services Manager
VP, Americas for ESS Business Unit
Global Services Manager
Director of International Sales
VP of Global Sales & Marketing
VP of Asian Pacific Sales
VP of Customer Services
Director of Customer Services, Asia Pacific
Director of Customer Services
Director of Technical Support
Cambridge College
University of Massachusetts, Amherst
Recommendations: 13
Forecasting
Start-ups
Sales Management
Solution Selling
New Business Development
Problem Solving
Negotiation
Profit Maximization
a****[email protected]
Mark Thormann
Mobile Software Engineer
Greater Boston Area
Mobile Software Engineer
Senior Software Engineer / Tech Lead
Software Architect
Software Developer
Manager of Information Systems
Director of Customer Service
Carnegie Mellon University
Recommendations: 9
iOS development
Xcode
Swift
Objective-C
Android Development
Java
Mobile Applications
Jenkins
m****[email protected]
m****[email protected]
Josh Carlson
Director of Customer Services
Greater Boston Area
Director of Customer Services
Senior Software Engineer
Senior Software Engineer
Software Engineer - Intern
Principal Software Engineer
Senior Software Engineer V
Lead Software Engineer
University of New Hampshire
Recommendations: 9
Software Development
Perl
SaaS
Distributed Systems
Java
Scrum
Unix
Linux
j****[email protected]
Jerry Buote
Technical Architect Consultant
Greater Boston Area
Technical Architect Consultant
Security Architect ISO
Senior Sales Engineer
Principle Security Consultant
Senior Director of IT
Tech Support Manager
Director of Customer Services
Director of Customer Support and IT
Vice President/Director of Management Information Systems
LHS
Recommendations: 9
Enterprise Software
Security
Cloud Computing
Virtualization
Information Security
Network Security
SaaS
DLP
Nancy Crane Mullally
Talent Acquisition Sourcing Specialist
Greater Boston Area
Talent Acquisition Sourcing Specialist
Director of In-country Sales
Director of Placement
Director of Customer Service
Human Resources Contractor
Director Of Operations
Executive Assistant
Executive Assistant
Program Director
History Teacher
8th grade History Teacher
Denison University
Lesley University
Recommendations: 8
Public Speaking
Event Planning
Leadership
Event Management
Project Management
Sales
Staff Development
Non-profits
n****[email protected]
Allen Rogers
Director of Customer Service
Greater Boston Area
Director of Customer Service
Vice President Of Engineering
VP Engineering
The Ohio State University
The Ohio State University
Recommendations: 6
Cloud Computing
Enterprise Software
SaaS
Software Development
Agile Methodologies
Content Distribution Networks
Software Engineering
Enterprise Content Management
a****[email protected]
Patrick Surry
Product Manager
Greater Boston Area
Product Manager
Chief Data Scientist
VP Technology
VP, US Services
Lecturer
Developer
Research Associate, Design Automation & Manufacturing Research Lab
Global Solution Owner for Customer Analytics
Analyst, Developer
Director UK Professional Services
Director of Customer Services
The University of Edinburgh
The Santa Fe Institute
The University of Western Ontario
Recommendations: 5
Data Mining
Predictive Modeling
Predictive Analytics
Product Management
Management Consulting
Statistical Modeling
Analytics
Big Data
p****[email protected]
Kevin Goddard
Director of Strategy & Operations
Greater Boston Area
Director of Strategy & Operations
Director of Services
Manager of Customer Service
Customer Service Supervisor
Director of Customer Service
Customer Service Manager
Boston University
Recommendations: 5
Customer Service
Customer Satisfaction
Hospitality Industry
Coaching
Call Center
Hiring
Customer Relations
Excel
k****[email protected]
Howard Goldberg
Director of Client Solutions
Greater Boston Area
Director of Client Solutions
Vice President Customer Experience
Director of Customer Service & Business Operations
Vice President Client Service
Lead Engagement Manager - Contractor
SVP
MD
Assistant Vice President – Transfer Agent Operations
Group Manager
University of Massachusetts Boston
Recommendations: 4
Call Center
Cross-functional Team Leadership
Process Improvement
Insurance
Vendor Management
Financial Services
Business Analysis
Program Management
h****[email protected]
Lori Pollard
Call Center Manager
Greater Boston Area
Call Center Manager
Director of Customer Service
Customer Service Director
Subscriber Service Manager
Central Connecticut State University
Dean College
Recommendations: 4
Knowledge Management
Sales
Employee Recognition
Process Improvement
Call Center
Customer Service
High Performance Teams
Leadership
l****[email protected]
Tom Brodeur
Director of Customer Service
Greater Boston Area
Director of Customer Service
Senior Director of Global Support Services
Senior Project Manager
Channel Services Manager
University of Massachusetts Boston
Recommendations: 3
Customer Service Management
Project Management
Telecommunications
Professional Services
Technical Support
Strategic Partnerships
Training
Network Performance Management
t****[email protected]
Dawn Wass
Manager, Customer Service
Greater Boston Area
Manager, Customer Service
Director of Operations
Director of Customer Service
Manager, Customer Service
Supervisor Reservation Sales - Customer Care
Supervisor, In-house Publications
Management Education Classes
Saugus High School
Saugus High School
Saugus High School
Recommendations: 3
Call Center
Outstanding Customer Service
Customer Service
Customer Relations
Disciplinary Actions
Hiring
Operations Management
Management
d****[email protected]
Elana Boehm
VP of Market Management, Head of Operations & Account Management
Greater Boston Area
VP of Market Management, Head of Operations & Account Management
General Manager, New Markets
Director of Operations
Director of Operations, Home Energy Action Team
Director of Customer Service
Strategy and Operations Manager
Duke Fuqua School of Business
Williams College
East Chapel Hill High School
Recommendations: 2
e****[email protected]
Emilio Latorre
Director of Supply Chain, Customer Service and Business Operations
Greater Boston Area
Director of Supply Chain, Customer Service and Business Operations
Director of Customer Service and Business Operations
VP of Production and Procurement
Sr. Director of Production and Procurement
Director of Production and Supply Chain
Operations Manager
ESIC: Business & Marketing School
ESIC: Business & Marketing School
Colegio Nuestra Sra. del Pilar
Recommendations: 2
Cross-functional Team...
Business Analysis
Six Sigma
Business Process...
Reverse Logistics
Process Improvement
Supply Chain
Supply Chain Management
e****[email protected]
Frank Malsbenden
Vice President of Operations
Greater Boston Area
Vice President of Operations
Director of Customer Service
Director of Development
Confidential Assistant to the Secretary
VP/GM - E-commerce
University of Connecticut
Recommendations: 1
Advertising
Building Relationships
Affiliate Marketing
Customer Service
E-commerce
Email Marketing
Leadership
Management
m****[email protected]
m****[email protected]
Dave Armlin
Director of Services
Greater Boston Area
Director of Services
VP Customer Solutions
Director of Partner Engineering
Director of Technical Support
Director of Technical Support
Director of Customer Service
Director of Critical Problem Resolution
Director of Strategic Account Management
QA Manager
Quality Assurance Team Lead
Quality Assurance Engineer
Northeastern University
Averill Park High School
Recommendations: 0
Enterprise Software
Salesforce.com
SaaS
Virtualization
Cloud Computing
Technical Support
Customer Service
Quality Assurance
d****[email protected]
Rob Panarelli
Client Services
Greater Boston Area
Client Services
Manager/Director of Customer Service
Manager/Director, Customer Contact Center
Client Service Manager
Network Supervisor
University of Massachusetts Lowell
Norwell High School
Recommendations: 0
Six Sigma
Call Center
Team Leadership
Team Building
Customer Service
Process Improvement
Leadership
Performance Management
r****[email protected]
r****[email protected]
Walter Sikora
VP Customer Advocacy
Greater Boston Area
VP Customer Advocacy
Consultant
Director of Customer Service
Director of Customer Service
DIrector of Service
Tufts University
Northeastern University
Massasoit Community College
Recommendations: 0
Computer Security
IT Operations
Project Management
Manufacturing
Sales
Firewalls
Architecture
Policy
n****[email protected]
w****[email protected]
Emily Mantell
Director of Sales
Greater Boston Area
Director of Sales
Director of Customer Service
Regional Customer Service Manager
Regional Placement Director
Regional Placement Manager
Boston University - School of Management
Bowdoin College
Recommendations: 0
Staff Management
Staff Development
Staff Training
Public Speaking
Sales Management
Customer Service
Client Relationship Building
Goal Oriented
e****[email protected]
Matthew Cohen
Vice President
Greater Boston Area
Vice President
Provider Services Executive Lead
Director of Customer Service & Sales
Director of Customer Service and Sales
Security Police Officer
Tennessee Temple University
Minot State University
Jones International University
Colorado State University
Community College of the Airforce
Recommendations: 0
BPO
Budget Management
Change Management
Contract Negotiation
Strategic Leadership
Budgets
Operations Management
Customer Service
t****[email protected]
Leesa Michael
Consultant
Greater Boston Area
Consultant
Facilitator
Director of Customer Service
Sr. Systems Administrator
Project Manager
Manufacturing Associate
Microbiologist
Lab Tech.
New York Institute of Technology
Curry College
Recommendations: 0
Microsoft Office
QuickBooks
Customer Service
Project Coordination
System Administration
IT Operations
Logistic Support
Warehouse Management
l****[email protected]
l****[email protected]
Kevin Gordius
Director of Customer Service/Inside Sales
Greater Boston Area
Director of Customer Service/Inside Sales
Strategic Accounts Partner
Director of Inside Sales
Pricing Analyst, Sales, Marketing
University of Southern Maine
Recommendations: 0
Sales Process
Direct Sales
Sales Management
Supply Chain
Logistics
New Business Development
Business Development
Negotiation
k****[email protected]
Mike Ghelli
Director Client Services
Greater Boston Area
Director Client Services
Director of Customer Services
Director, Services Products
Sr. Director, Enablement Services
Consulting Solutions Architect
Stonehill College
Bentley College
Recommendations: 0
m****[email protected]
Michael Gaudion
Chief Operating Officer
Greater Boston Area
Chief Operating Officer
Director of Sales and Customer Retention
Director of Customer Service
Account Executive
Associate Dispute Resolution Consultant
Intern
Bentley University
Penn State University
Recommendations: 0
Financial Modeling
Financial Analysis
Crystal Ball
Microsoft Excel
Corporate Finance
Valuation
Financial Reporting
Accounting
m****[email protected]
Julee Gianoulis
Vice President, Commerical Lines Operations
Greater Boston Area
Vice President, Commerical Lines Operations
Assistant Vice President, Commerical Lines Operations
Vice President, Business Operations
Site Manager, Personal Lines Operations
Director Of Operations, General Manager
Director of Customer Service
Northeastern University
Recommendations: 0
j****[email protected]
Matthew Amendola
Foodservice Field Customer Specialist
Greater Boston Area
Foodservice Field Customer Specialist
Business Management Associate
Learning Assistant
Conference Chicago Intern
Student Supervisor
Student Development Representative
Adventure Tourism Research Assistant
Guest Service Representative Intern
Director of Customer Service & Inventory
University of Illinois at Urbana-Champaign
Marist High School
Recommendations: 0
Event Management
Hospitality
Customer Service
Food & Beverage
Microsoft Office
Leadership
Catering
Menu Development
a****[email protected]
Bob Wilson
Division Controller
Greater Boston Area
Division Controller
Chief Operating Officer
Senior Director of Retail Operations and B2B Sales
Director of Wholesale Operations
Manager of Marketing and Business Development
Director of Customer Service and Logistics
Director of Logistics
Manager of Customer Service and Sales Analysis
Sales and Marketing Controller
Senior Financial Analyst
Director New Business Development
Boston College
Harvard University
Southern New Hampshire University
Recommendations: 0
