Top Customer Cares in Greater Boston Area
Craig Bailey
President
Greater Boston Area
President
Adjunct Professor
VP Customer Care
Director - Information Services
Manager - Delivery Systems
Director - Production Services
Project Manager/Consultant
Project Manager
Project Manager
Project Manager
Progammer/Analyst - Project Leader
Recommendations: 23
Software Implementation
Requirements Gathering
Outsourcing
Business Continuity
Customer Satisfaction...
Disaster Recovery
Marketing
Program Management
c*****@customercentricity.biz
c****[email protected]
Kathy Amato
Configuration Control Manager
Greater Boston Area
Configuration Control Manager
Logistics Manager
Control Account Manager, Automated Logistics Control System (ALCS)
ALCS Program Coordinator
RTSC ATCOTS Security Administrator
Customer Care Specialist, Triage Technical Support
Northern Essex Community College
Internal Company Training
Recommendations: 15
Training
Testing
Technical Support
Strategy
Software Documentation
Security
Product Management
Databases
k****[email protected]
Miguel Canizalez, Jr.
Senior Manager - Vendor Relations
Greater Boston Area
Senior Manager - Vendor Relations
Outsource Vendor Manager - Telesales
Outsource Manager - Customer Care
Customer Care Supervisor
Call Center Manager
Northeastern University
Recommendations: 15
Product Management
Program Management
Sales
Analysis
Personnel Management
Competitive Intelligence
Call Center
Customer Experience
m****[email protected]
Josue Franco
Production Support/System Administrator/Co-Starter
Greater Boston Area
Production Support/System Administrator/Co-Starter
Technical Support Manager
Manager of Customer Support
Director of Customer Support and Training
Director of Client Operations
Sr Systems Engineer
Manager, CE Technical Support
Lead Software Support Engineer
Manager, Customer Care
Wentworth Institute of Technology
Recommendations: 14
Enterprise Software
Product Management
Management
Linux
Troubleshooting
Technical Support
Cloud Computing
Start-ups
j****[email protected]
Jared Brewer
Principal Customer Success Manager
Greater Boston Area
Principal Customer Success Manager
Senior Customer Success Manager
Account Manager
Email Marketing Manager - MyMove.com
Account Manager
Email Coordinator
Campaign Specialist
Visual Imaging Coordinator / Legal Form Consultant
Customer Care Representative
Saint Anselm College
Williston Northampton
Recommendations: 14
Email Marketing
SEO
Social Media Marketing
Digital Marketing
Marketing
E-commerce
Database Marketing
Analytics
j****[email protected]
Katelyn Nadeau
Director of Ad Operations, Shopper Digital Group
Greater Boston Area
Director of Ad Operations, Shopper Digital Group
Associate Director, Shopper Digital Group
Account Supervisor - Search
Account Specialist
Marketing & Sales Specialist
Customer Care Coordinator
Simmons College - Simmons School of Management
Simmons College
Recommendations: 14
PPC
Google Adwords
Online Marketing
Salesforce.com
Constant Contact
Microsoft Dynamics
MSN AdCenter
Google Analytics
k****[email protected]
Jennifer Rabito
Director of Customer Care
Greater Boston Area
Director of Customer Care
Director of Sales & Marketing
Director of Client Services
Director of Marketing
Arizona State University
Recommendations: 10
Event Management
Event Planning
Trade Shows
Social Media Marketing
Corporate Events
Advertising
Public Relations
Social Media
j*****@phoenixbrideandgroom.com
Mark Engelter
Advisor
Greater Boston Area
Advisor
Head of Pearson English Digital-to-Consumer (D2C) Business
Sr. Director of Digital Business Development
Global Sales and Marketing Head
Head of Global Marketing and Customer Care
Director of Product Marketing
Head of Global Marketing and Product Management
Managing Director of elearning Divison, later VP Marketing and Product Management
R&D Release Programs Manager
product marketing, product management
Product Marketing Manager
Boston University
Boston University
Mandan High School
Recommendations: 10
Start-ups
Strategy
Leadership
Product Marketing
SaaS
Strategic Partnerships
Marketing
Product Management
David Bunting
Director of Demand Center
Greater Boston Area
Director of Demand Center
Director Demand Generation, Rescue & BoldChat
Senior Manager of Demand Generation
Sr. Demand Generation Manager
Customer Care Segment Marketing Manager
Senior Marketing Manager
Tufts University
Recommendations: 9
Lead Generation
Marketing Communications
Email Marketing
Product Marketing
Marketing Automation
Cross-functional Team Leadership
Leadership
Marketing
d****[email protected]
Marc Levetin
Product Support
Greater Boston Area
Product Support
Jr. Full-stack Web Developer
Feedback Operations Supervisor
Methodology Associate
Scrum Master - Team Hobo
Director, Product Management
Capability Associate - Operations
Capability Associate - Research
Associate Software Engineer
Frontend Developer
Feedback Client Services Specialist
Senior Product Expert
Manager, Customer Care
Technical Product Manager
Teaching Assistant, UNH Coding Bootcamp
Product Manager
Syracuse University
Recommendations: 9
Buildium
Software Sales
E-learning
Property Management
Bookkeeping
MadCap Flare
Software Training
Webinars
m*****@derbyhat.org
Chris Ware
Network Account Manager
Greater Boston Area
Network Account Manager
Director of Customer Care
Manager, Member/ Provider Appeals and Grievances
Supervisor, Member Appeals
Appeals and Grievances Analyst
Customer Service Representative
University of Massachusetts at Lowell
Recommendations: 7
Managed Care
Data Analysis
Healthcare
Team Building
Medicare
Provider Relations
Change Management
Healthcare Information Technology
c****[email protected]
Bryan Sander
Founder, Principal
Greater Boston Area
Founder, Principal
SVP Operations
VP Global Customer Care
VP Global Software Quality Assurance
VP Global Tech Support & Customer Loyalty
Director & Customer Service Experience Owner, Fredericksburg Site Leader
Director Customer Service
Sr Manager Technical Support
Director of Marketing, PrepTax.com
Tech Support Leader
Oklahoma State University
Oral Roberts University
Recommendations: 7
Process Improvement
Cross-functional Team...
Change Management
Customer Experience
Vendor Management
Program Management
Strategic Planning
Leadership Development
b****[email protected]
Phill Naylor
Technical reviewer
Greater Boston Area
Technical reviewer
Curriculum Development Manager / Multimedia Producer
Technical Support Specialist II / Graphic Designer for Product and Technical Support
Customer Care Expert | Lead Creative Learning
New England Instutute of Art Brookline, MA
Recommendations: 6
Avid Media Composer
Avid
Video
Pro Tools
Sound
Adobe Creative Suite
Adobe Creative Cloud
Broadcast
p****[email protected]
Mary Rees
Learning and Development Manager
Greater Boston Area
Learning and Development Manager
Owner
Training Manager
Customer Care Supervisor
Quality Assurance Manager
Director of Learning and Development
Training Manager
Training Director
Training Manager
Boston University
Recommendations: 6
m****[email protected]
Tora Olafsen
International Sales Executive
Greater Boston Area
International Sales Executive
Technical Customer Support Lead
Product Manager
Customer Care Agent
Senior Product Manager
Product Associate
Partner Program Manager
Saint Lawrence University
Inter-Lakes Jr.-Sr. High School
Recommendations: 5
t****[email protected]
Fadwa Khalil
DevOps Teacher Assistant - Cloud DevOps—Basics and Modern Techniques Class
Greater Boston Area
DevOps Teacher Assistant - Cloud DevOps—Basics and Modern Techniques Class
DevOps Engineer
Senior Pre-Sales Expert
Customer Care Team Leader
Senior Technical Services Engineer
Harvard University
EPF Ecole d'Ingénieurs
Birzait University
Recommendations: 5
Telecommunications
CRM
Integration
Business Intelligence
Team Leadership
Project Management
Mobile Devices
Troubleshooting
f****[email protected]
Jason Reynolds
EVP Sales
Greater Boston Area
EVP Sales
Vice President North American Sales
VIce President North American Sales
VIce President Sales - Enterprise
Director of Global Sales and Customer Care
SVP Account Management & Customer Experience
Vice President of Growth - North America
Fairfield University
Lexington Christian Academy
Recommendations: 4
Enterprise Software
Sales
Management
Leadership
Salesforce.com
Solution Selling
New Business Development
SaaS
j****[email protected]
Jill Stauffer
Comcast
Greater Boston Area
Comcast
VP, Customer Care
Board of Director
Sr. Director Sales & Retention
Regional Account Mgr
Arizona State University
The Wharton School
Women Unlimited FEW
Recommendations: 4
Employee Engagement
Team Building
Call Center
Cross-functional Team Leadership
Customer Retention
Management
Call Centers
Leadership
j****[email protected]
Robert Frost
VP of Customer Care
Greater Boston Area
VP of Customer Care
Director of Client Services and Technical Support
Sr. Director of Support and Global Client Relations
Senior Call Center Manager
Senior Investment Specialist
.
Recommendations: 4
Salesforce.com
SaaS
Call Center
Customer Experience
Metrics
Customer Satisfaction
Cloud Computing
Technical Support
s****[email protected]
Joanne Doane
Director of Global Commercial Operations
Greater Boston Area
Director of Global Commercial Operations
Director of Customer Care
North Amercia Customer Care Leader - Measurement Solutions
National Account Manager
Program Manager
Inventory Controller
Southern New Hampshire University
Salem State University
Recommendations: 4
Six Sigma
Operations Management
Cross-functional Team Leadership
Inventory Management
Process Improvement
Supply Chain
Supply Chain Management
Lean Manufacturing
s****[email protected]
Wendy Bosworth
Account Manager
Greater Boston Area
Account Manager
Account Manager/Relationship Manager, Client Services
National Account Manager
Sr. Manager, Sales Operations and Planning
Realtor
Senior Manager, Customer Care
Program Management, Direct Marketing, Partner Programs
Recommendations: 3
Consumer Electronics
Salesforce.com
Time Management
Negotiation
Solution Selling
Project Management
Sales Operations
High Performance Teams
w****[email protected]
Erin Mandeville
Program Manager
Greater Boston Area
Program Manager
Customer Care Specialist
Parts and Account Manager
Dispatch Manager
Becker College
St. Mary's High School
Recommendations: 3
Microsoft Office
AS400
Microsoft Dynamics
Customer Service
Inventory Management
Logistics
Customer Relations
Process Improvement
e****[email protected]
Peter Escobar
VP, Architecture
Greater Boston Area
VP, Architecture
VP, Process Strategy and Implementation
Business Information Security Officer / Director of Governance - CitiHome Equity Division
employee
Cybersecurity Consultant
Business Owner
Chief Technology Officer / Chief Information Security Officer
Sr. Director Enterprise Architecture for Security
Business Information Security Officer - REL Operations
VP of Product Development and Information Security
Project Manager
VP Customer Care
Information Security Office Policy and Compliance Lead
Project Manager
Management Consultant
Washington University in St. Louis - Olin Business School
University of Massachusetts, Amherst
Recommendations: 3
Information Security Management
Information Security
Security
Governance
CISA
Leadership
Strategy
Process Improvement
p*****@kickscapes.com
Abe Jordan
Customer Care Representative
Greater Boston Area
Customer Care Representative
Enterprise Inside Sales Representative
Account Executive
Senior Sales Representative
After School Specialist
On-Air Personality
Program Director
Co-Host
DBSA Facilitator
Data Entry, Shipping, Customer Service
University of Hartford
Recommendations: 3
Public Speaking
Teamwork
Social Media
Creative Writing
Reading Comprehension
Radio Broadcasting
Fantasy Baseball
Communication
s****[email protected]
Sarah (Gilliam) Spear BS, RLATG, CMAR
ARF Training Manager
Greater Boston Area
ARF Training Manager
ARF Facility & Training Manager
Animal Facilities Manager
Animal Technician II
Customer Care Representative
University of Maine
AALAS Certifications
ILAM
Recommendations: 3
Laboratory
Research
Lifesciences
Molecular Biology
Biotechnology
Clinical Research
Science
Immunology
g****[email protected]
William Bobrowski
Corporate CRM Manager
Greater Boston Area
Corporate CRM Manager
Business Development Manager
Senior Director of Customer Care
Sr. Manager Global Customer Care
Professional Voice Talent
Sales Development Manager
Professional Voice Talent
CRM and Team Manager
iRobot
Northeastern University
Northeastern University
Hunter Associates Laboratory
Northeastern University
Recommendations: 3
Customer Experience
Customer Care Visionary
Customer Satisfaction
Enterprise Software
Training
Technical Support
Teamwork
Strategy
w****[email protected]
Dawn Wass
Manager, Customer Service
Greater Boston Area
Manager, Customer Service
Director of Operations
Director of Customer Service
Manager, Customer Service
Supervisor Reservation Sales - Customer Care
Supervisor, In-house Publications
Management Education Classes
Saugus High School
Saugus High School
Saugus High School
Recommendations: 3
Call Center
Outstanding Customer Service
Customer Service
Customer Relations
Disciplinary Actions
Hiring
Operations Management
Management
d****[email protected]
Peter Archie Mooradian
SR. Manager of Client Services
Greater Boston Area
SR. Manager of Client Services
Member Board of Governors
Board Member
Manager of Client Services
Owner/Consultant
Owner/Consultant
Contact Center Manager
Contact Center Manager
Customer Care Supervisor
Customer Care Supervisor
Senior Service Center Administrator
Help Desk Manager
Supervisor
Senior Service Center Administrator
Supervisor
Supervisor
Branch Rental Manager
Branch Rental Manager
Area Manager
General Manager
General Manager
University of Dayton
University of Dayton
Recommendations: 2
IVR
Access
Telecommunications
Customer Satisfaction
Consulting
Networking
VoIP
Customer Support
p****[email protected]
Matthew Faulhefer
IT Service Specialist
Greater Boston Area
IT Service Specialist
Help Desk Coordinator
Independent Distributor
Customer Engagement Specialist
Customer Service Representative
Seaman Recruit
Customer Care Advisor
Service Professional
Deli Clerk
Cashier/Cook
Kaplan University
Wakefield High School
Recommendations: 2
Customer Service
Help Desk Support
Troubleshooting
Binary Translation
Ruby
File Sharing
System Administration
Phone Etiquette
m****[email protected]
m****[email protected]
Kristina Hartjens
Director of Customer Care and Order Processing
Greater Boston Area
Director of Customer Care and Order Processing
Customer Care Manager
Customer Service and Fullfillment Manager
Consumer Direct Operations Manager
Recommendations: 2
Management
Sales Management
Account Management
Call Center
Retail
Customer Service
Marketing Strategy
Outlook
k****[email protected]
Justine Winkelman
Manager, Program Management Office
Greater Boston Area
Manager, Program Management Office
Project Manager
Director of Engagement Management
Senior Website Project Manager
Director of Customer Care
Project Manager
Client Services Coordinator
Mac Technology Consultant
Research Assistant
New York University
Pace University-Pleasantville/Briarcliff Campus
Recommendations: 2
Project Management
Operations Management
Communications Management
Quality Assurance
Troubleshooting
Customer Service
Strategic Planning
Market Research
j****[email protected]
j****[email protected]
Conrad Goulet
Front Desk Clerk
Greater Boston Area
Front Desk Clerk
Life Support Staff
UM Clerk
Job Coach
Sales and Service Associate
Dietary Technician
Outreach Coordinator
Manager Trainee
Store Lead
Merchandise Manager
Customer Care Coordinator
Bank Teller
Manager
Manager
District Manager
Connecticut State Police Academy Law Enforcement Training
Washington State University
Washington State University
Recommendations: 2
Customer Service
Call Center
Retail
Merchandising
Fundraising
Purchasing
Word
Excel
c****[email protected]
Julie Albiani
Traveler Support Assistant
Greater Boston Area
Traveler Support Assistant
Photographer
Tour Consultant
Customer Care Representative
Customer Service/Cashier
Customer Service Representative, HR/Benefits
Call Center Representative, HR/Benefits
Colby Sawyer College
Richmond, The American International University in London
Recommendations: 2
Photography
Digital Photography
Photojournalism
Journalism
Customer Service
Social Media
Design
Microsoft Office
j****[email protected]
Nichelle Talbot-Carr
Customer Care Technician
Greater Boston Area
Customer Care Technician
Program Specialist
Program Assistant II
Assistant Director of Admissions
Marketing Assistant/Office Manager
Southern New Hampshire University
McIntosh College
Recommendations: 2
Event Management
Management
Customer Service
Budgets
Recruiting
Quality Assurance
Marketing
Troubleshooting
n****[email protected]
Tracy Pitcher
RSVP, Greater Boston
Greater Boston Area
RSVP, Greater Boston
SVP Operations Comcast Business
Vice President Customer Care Eastern Division
VIce President, Customer Operations
Director, Customer Care
Purdue University
Harvard Business School
University of Pennsylvania - The Wharton School
Recommendations: 1
CRM
Call Centers
Strategy
Program Management
Performance Management
Customer Retention
Marketing
Customer Service
t****[email protected]
Mark Brierley
Product Associate/Product Management
Greater Boston Area
Product Associate/Product Management
Sales Support Specialist
Customer Care Agent
Assistant Community Manager
Assistant Photographer
Event Technology Tech at Renaissance Boston Waterfront
Concierge/Linkage
Assistant Account Manager
2nd Assistant to President of Feature Production
Event Production
Syracuse University
Attleboro High School
Recommendations: 1
Social Media
Facebook
Event Planning
Marketing Communications
Blogging
Social Media Marketing
Marketing
Photography
m*****@buildium.com
Andrew Fedoseev
Customer Care Engineer
Greater Boston Area
Customer Care Engineer
Junior Java Developer (Project Delivery Team)
Java Trainee
Senior Lease operations specialist
Lease operations specialist
Securities Services specialist
Accountancy specialist
Accountancy, Intern
IT-Centre for computer studying in Kyiv
Institute of Economics and Business Law
Recommendations: 1
Java
Core Java
OOP
CSS
HTML
Tortoise SVN
IntelliJ IDEA
MySQL
a****[email protected]
Dan Germain
Vice President of Customer Success
Greater Boston Area
Vice President of Customer Success
VP of NA Pre-Sales
VP Customer Service
VP of Global Customer Care
VP of Customer Care
Director of APM SE
University of Massachusetts, Amherst
Recommendations: 1
Enterprise Software
Cloud Computing
SaaS
Professional Services
Solution Selling
Pre-sales
Salesforce.com
Sales Enablement
d****[email protected]
Mary Casinelli
General Vice President Business Development, Inside Sales and Customer Success
Greater Boston Area
General Vice President Business Development, Inside Sales and Customer Success
Director of Inside Sales, Customer Care and Account Management Teams
Senior Sales Ops Mgr
Director of Worldwide Inside Sales and Customer Care
University of Massachusetts Boston
Recommendations: 1
Product Management
Solution Selling
Sales
Telecommunications
Lead Generation
Strategy
Co-location
Sales Operations
m****[email protected]
Eric Gere
Director Customer Success
Greater Boston Area
Director Customer Success
Customer Success Manager
Director, Customer Care
Director Customer Care
Loan Officer
Boston University
University of Massachusetts, Amherst
Chelmsford, MA
Recommendations: 1
Salesforce.com
Worksite
WebEx
Cisco Call Manager
SAS70
Leadership Development
Contract Negotiation
Vendor Management
e****[email protected]
Sara Beninato
Service Sales Representative
Greater Boston Area
Service Sales Representative
Regional Sales Support Associate
Sales Coordinator- North America
Senior Security and Compliance Specialist
Customer Care Specialist
University of Kansas
Recommendations: 1
SEM
SEO
Account Management
PPC
Email Marketing
Marketing
Lead Generation
Business Development
s****[email protected]
Mariam Rizkalla
Unified Communications Associate Engineer
Greater Boston Area
Unified Communications Associate Engineer
Video Technical Customer Care
Telecommunications Engineer
Junior Network Administrator
Help Desk
Cisco Networking Academy
Cairo University
NTAI
Recommendations: 1
Cisco Call Manager
Cisco Routers
Cisco Technologies
Unified Communications
Unified Messaging
Technical Support
Troubleshooting
Windows Server
e****[email protected]
m****[email protected]
Justin Kerins
Product Associate / Product Owner
Greater Boston Area
Product Associate / Product Owner
Concert Administration
Sr. Inside Sales Consultant
Customer Care Agent
Online Marketing Coordinator (Intern)
Business Development Representative
Pharmacy Technician
Sales Internship
Sensei
Start Up Institute
Bryant University
Champlain College
Coventry High School
Recommendations: 1
Product Management
Product Development
product owner
Scrum
Product Lifecycle...
Agile Methodologies
Social Media Marketing
Sales
j****[email protected]
Edie Nelson DMA CDP
Director of Marketing and Admissions
Greater Boston Area
Director of Marketing and Admissions
Customer Care Specialist
Becker College
Allegra
eCornell
Recommendations: 0
Healthcare
Elder Care
Hospitals
Medicare
Healthcare Management
Medicaid
Home Care
Nursing Homes
e****[email protected]
Pamela Roddy
Associate Director, Office of Program Development and Enterprise Project Management
Greater Boston Area
Associate Director, Office of Program Development and Enterprise Project Management
Senior Vice President Operations, Customer Care
Vice President Operations and Technology
Operations Manager, Executive Director
Ambulatory Healthcare Director
University of Colorado Denver
MIT executive education
Recommendations: 0
Operations Management
Global Delivery
Healthcare operations
Supply Chain Management
Government Contracting
Transition Management
Operational Streamlining
Process Improvement
p****[email protected]
Paul Mack
Executive Director
Greater Boston Area
Executive Director
Director of Strategic Marketing and Planning
Vice President of Sales and Marketing
Sales/New Product Development Manager
Customer Care Manager
Marketing Research Analyst
Associate Director of Admissions
Lesley University
Michigan State University
Recommendations: 0
Management
Team Management
Direct Marketing
Marketing
Analytics
Market Research
Market Planning
Marketing Strategy
p****[email protected]
Matt Midon
VRT Lead
Greater Boston Area
VRT Lead
VRT Lead
Customer Care Associate
Technical Recruiter
Technical Operator
Financial Representative
Intern
Villanova University
Groton School
Recommendations: 0
Technical Recruiting
Recruiting
Telephone Interviewing
Sourcing
Interviewing Skills
Life Insurance
Disability Insurance
Variable Products
m****[email protected]
Brad Mulholland
Senior Customer Care Manager
Greater Boston Area
Senior Customer Care Manager
Customer Care Manager
Renal Case Management Specialist
Skidmore College
Recommendations: 0
Biotechnology
Pharmaceutical Industry
Pharmaceutical Sales
Managed Care
Cardiology
Life Sciences
Cross-functional Team Leadership
Management
b****[email protected]
Sheila Hruby
Customer Care Manager
Greater Boston Area
Customer Care Manager
Director of Operations
Account Manager
Recommendations: 0
E-commerce
Merchandising
Apparel
Fashion
Product Development
Retail
Brand Development
Management
s****[email protected]
s****[email protected]
Xavier Peralta
Student Intern
Greater Boston Area
Student Intern
Student Intern - Care Reporting
Student Intern - Marketing
Student Intern - Customer Care
Salve Regina University
Central Catholic High School
Recommendations: 0
Leadership
PowerPoint
x****[email protected]
Allison McFeely
Business Development Manager
Greater Boston Area
Business Development Manager
Business Development - Energy Efficiency
Account Executive
Sales & Marketing Manager
Outside Sales Representative
Inside Sales Representative
Customer Care Representative
Front Desk Receptionist
Marketing Intern
Consumer Advocate
University of Vermont
School of International Training
Grosse Pointe South High School
Recommendations: 0
Renewable Energy
Solar Energy
Photovoltaics
Sales
New Business Development
Marketing
Energy
Start-up Environment
a****[email protected]
Maryellen Abreu
Vice President Customer Care
Greater Boston Area
Vice President Customer Care
Recommendations: 0
Enterprise Software
Integration
Peer Mentoring
Agile Methodologies
CRM
Program Management
Product Management
Mentoring Of Staff
m****[email protected]
Brittany Webb
Account Manager
Greater Boston Area
Account Manager
Customer Service Sales
Customer Care Representative
Sales Associate
Community Advisior
Human Resource Intern
Plymouth State University
Recommendations: 0
Recruiting
Customer Service
Human Resources
Cold Calling
b****[email protected]
b****[email protected]
Mary-Elizabeth Aylouche
Manager of Foglight Customer Care
Greater Boston Area
Manager of Foglight Customer Care
Inside Regional Sales Sr. Mgr., Sales Associates
Business Development Representative / MBA Student
Sr. Business Development Manager
Assumption College
Endicott College
Walter Panas High School
Recommendations: 0
Solution Selling
Sales Management
Enterprise Software
Business Process...
Business Strategy
Communication Training
Thought Leadership
Cold Calling Experience
m*****@mar1.com
Lindsay RAC
Community Service Chair
Greater Boston Area
Community Service Chair
Senior Regulatory Affairs Specialist, Global Regulatory Affairs
Senior Regulatory Affairs Specialist
Regulatory Affairs / Quality Assurance Coordinator
Regulatory Affairs Intern
Panhellenic Delegate
International Regulatory Affairs Intern
Commercial Operations Intern
Customer Care / Product Support Intern
Northeastern University
Chapman University, The George L. Argyros School of Business and Economics
Recommendations: 0
Time Management
Regulatory Affairs
Microsoft Excel
PowerPoint
Microsoft Office
Leadership
Blogging
Research
l****[email protected]
Chris Van Slyke
Performance Account Manager
Greater Boston Area
Performance Account Manager
Editor / Photographer / Writer
Network Recruiter
Customer Care Associate
Direct Sales Representative
Purdue University
Recommendations: 0
Salesforce.com
Customer Experience
Direct Marketing
Marketing
Workforce Management
Marketing Strategy
Lead Generation
CRM
s****[email protected]
Cristina Sauer
Customer Advocate
Greater Boston Area
Customer Advocate
Customer Support Representative
Customer Care Specialist
Inside Sales Representative
Inside Sales - Software Maintenance Support (SMS) Coordinator
Assistant Sales Manager
Business Analyst
Programmer Analyst
Quality Assurance / Support Specialist
Software Support Engineer
Bentley University
Recommendations: 0
Salesforce.com
Account Management
CRM
Databases
Lead Generation
Team Leadership
c****[email protected]
Lisa Testaverde
Rental Property Owner; Landlord
Greater Boston Area
Rental Property Owner; Landlord
Assistant Office Manager
Concessions
Sales Associate
Sales Associate
Sales Associate
Returns Data Analyst
Delivery Team Support, Customer Care
Director of Social Media, Marketing and Administrative.
Membership Acquisition & Retention Manager
Administrative, Automotive Billing, Cashier
Assistant Manager
Assembly
Beach Concession
Table Bussing
Gloucester High School
Recommendations: 0
Sales
Customer Service
Data Entry
Management
Interviews
Hiring
Training
Retail
l****[email protected]
Stephen Percoco
Director, International Sales
Greater Boston Area
Director, International Sales
Regional Sales Executive
VP Sales, Americas
Vice President of Sales
VP of Sales
VP, Global Sales Effectiveness
Regional Sales Director
Vice President Sales Strategy and Innovation
VP of Sales
Vice President Sales and Customer Care
VP, Volume Sales
Vice President Sales
Global Sales Leader
Providence College
John Jay High School
Recommendations: 0
s****[email protected]
Scott Landry
Director, Customer Care
Greater Boston Area
Director, Customer Care
SVP Global Partner Success
Director, Customer Care
Vice President, Global Customer Support
Vice President, Customer Care
Vice President
Director North American Technical Support
Vice President, Customer Care
Vice President of Customer Success
Stonehill College
Recommendations: 0
s****[email protected]
Serguei Alleko
Senior Business Analyst
Greater Boston Area
Senior Business Analyst
Product Manager
Technical Director
eCommerce manager
Customer Care Manager
Pre-Sales Engineer
Moscow Institute of Electronic Engineering
Recommendations: 0
E-commerce
CRM
Project Management
Start-ups
Mobile Devices
Product Development
Web 2.0
Agile Project Management
a*****@alleko.com
s****[email protected]
Annette Gildshtein
Market Research Associate
Greater Boston Area
Market Research Associate
Customer Care Representative
Marketing and Social Media Intern
Marketing Intern
Photography and Video Intern
Inspection Team Leader
Intern
Sales Associate
University of Massachusetts, Amherst
Iona College
Recommendations: 0
Facebook
WordPress
Tumblr
iMovie
PowerPoint
Photoshop
Microsoft Word
Digital Photography
a****[email protected]
a****[email protected]
Ralph Pagano
Process Engineer
Greater Boston Area
Process Engineer
Sr. Supplier Quality Engineer
International Quality/Manufacting Manager
Sr Supplier Quality Engineer
Sr Supplier Quality Engineer
Millipore Supplier Quality and Global Customer Care
Wentworth Institute of Technology
Recommendations: 0
p****[email protected]
Mirela Baric
Digital Asset Producer / Production Designer
Greater Boston Area
Digital Asset Producer / Production Designer
Customer Care Representative
Design Intern
Bentley University
General Assembly
Wentworth Institute of Technology
Recommendations: 0
Graphic Design
Model Making
Illustration
Photography
Sketching
Industrial Design
Adobe Creative Suite
Rhino 3D
b****[email protected]
Raffi Kiredjian
Director of Customer Support
Greater Boston Area
Director of Customer Support
Customer Care Manager
Customer Service Team Leader
Customer Service Representative
Helpdesk Support
Gordon College
Recommendations: 0
Salesforce.com
Account Management
Customer Service
SaaS
Cold Calling
Team Leadership
Customer Satisfaction
Fleet Management
r****[email protected]
Robert Doyon
Merchandising Analyst
Greater Boston Area
Merchandising Analyst
Baseball Hitting Coach
Associate Merchandiser
Sales And Leasing Consultant
Customer Care Account Manager
Baseball Facility Asst. Coordinator/Coach
Keene State College
Recommendations: 0
Microsoft Office
Problem Solving
Data Analysis
Deadline Driven
Operations Management
Microsoft Excel
Oracle Applications
Sales Process
b****[email protected]
Joanna DeFrancesco
Assistant to the Vice President of Finance and Administration
Greater Boston Area
Assistant to the Vice President of Finance and Administration
Restaurant Manager
Purchasing Coordinator
Administrative Assistant
Customer Care Coordinator Lead
Recommendations: 0
Administrative Assistants
Microsoft Word
Data Analysis
Budgets
Team Building
HIPAA
Project Management
Microsoft Excel
j****[email protected]
Andrew Jobson
Director, Customer Care
Greater Boston Area
Director, Customer Care
Lead Manager, NA Global Operations (2011-2014)
Senior Supervisor, Fraud & Global Customer Solutions (2005-2011)
Account Review Agent/ Resolutions Services Phone Agent (2003-2005)
SMB Sales (2000-2002)
Sales Representative
Computer Sales Associate
Outbound Sales Representative
University of Central Lancashire
Recommendations: 0
E-commerce
Customer Service
Customer Relations
Problem Solving
Risk Management
Compliance
Mentoring
Microsoft Office
a****[email protected]
Colleen Liffers
Account Manager
Greater Boston Area
Account Manager
Client Support Manager
Senior Payments Specialist
Customer Care Associate
Staffing Consultant
Placement Manager
Wheaton College
Universidad Nacional
Recommendations: 0
l****[email protected]
Leslie Boria Carter
Customer Care Specialist
Greater Boston Area
Customer Care Specialist
On-Call Teacher and Substitute Staff
Recruitment Coordinator
Recruitment Coordinator
Licensing Manager
Manager of Client Accounts
Customer Service Liaison
Teacher
Lesley University
Recommendations: 0
Early Childhood Education
Curriculum Design
Childcare
Recruiting
Coaching
Customer Service
Nonprofits
l****[email protected]
Zach O'Hara
Business Specialist
Greater Boston Area
Business Specialist
Wireless Sales Consultant
Customer Care Representative
Kitchen Manager/Cook
Keene State College
Recommendations: 0
Sales
Workshop Facilitation
Merchandising
Computer Hardware
Cellular Communications
z****[email protected]
Kathleen "Katie" Kathleen "Katie" Farrell
Director of Customer Care
Greater Boston Area
Director of Customer Care
Technical Support Specialist
Solar Sales Advisor
Volunteer
University of New Hampshire, College of Life Sciences and Agriculture
Northern Essex Community College
Winnacunnet High School
Recommendations: 0
Environmental Management
Renewable Energy
Cost Benefit Analysis
I/O Analysis
Environmental Issues
Water Quality
Market Research
Environmental Economics
Alicia Cadwell
Client Relations - Process Heat
Greater Boston Area
Client Relations - Process Heat
Notary Public
SAP Administrator
Vetting Officer
Customer Care Specialist
Southern New Hampshire University
New England School of Communications
Recommendations: 0
Salesforce.com
Customer Satisfaction
Customer Service
Business Development
Online Advertising
Negotiation
Microsoft Excel
B2B
a****[email protected]
Julie Morriseau
Implementation Specialist
Greater Boston Area
Implementation Specialist
Customer Care
New England Institute of Technology
Rhode Island College
Recommendations: 0
Salesforce.com
Requirements Analysis
SaaS
Enterprise Software
Agile Methodologies
Integration
Vendor Management
Product Management
j****[email protected]
j****[email protected]
David Temlak
SVP, Technology and Customer Enablement
Greater Boston Area
SVP, Technology and Customer Enablement
SVP, Customer Service Innovation and Delivery
VP, Operations
VP/GM Consumer Services
Co-Founder
SVP, Customer Care
SVP, Customer Service
VP, GVP Customer Service/Operations
Director Customer Care
Manager, Customer Support - Dirctor MIS
Manager, Field Service/Response Center
Engineering Aid - Engineer II
EECOS, Electrical Engineering Co-op Student
Northeastern University
Recommendations: 0
CRM
Software Development
Call Center
Business Strategy
Computer Network Operations
Strategic Planning
Program Management
Management
d*****@temlakfamily.com
d****[email protected]
Benjamin Hull
Customer Care Professional
Greater Boston Area
Customer Care Professional
Trainer (Temp)
Employee Service Representative (Temp)
Delivery Driver
Office Assistant
Intern - Assistant Language Teacher
Retail Clerk
Front Desk Clerk
Customer Service Representative / Loan Advisor
Lesley University
Utah State University
Sky View High School
Recommendations: 0
Customer Service
International Relations
research
Writing
Presentations
Teaching
Training
Research
b****[email protected]
Jeffrey Cyr
Customer Care Supervisor
Greater Boston Area
Customer Care Supervisor
Customer Care Specialist
Grocery Clerk
Field Coordinator
Volunteer
Suffolk University
Recommendations: 0
Public Relations
Political Campaigns
Time Management
Strategy
Management
Government
Sales
Research
j*****@suffolk.edu
Reid Davenport
Customer Service Supervisor
Greater Boston Area
Customer Service Supervisor
Customer Care Clerk
University of Massachusetts, Amherst
Recommendations: 0
Social Media
Social Media Marketing
Social Networking
Customer Service
Web Analytics
Product Development
Mobile Devices
Mobile Applications
m****[email protected]
Kathleen Cheney
Administrative Assistant
Greater Boston Area
Administrative Assistant
Sales Support Administrator
Receptionist
Customer Care
Customer Care Rep
Teller
Data Entry/Data Analyist
University of Arizona
Southern New Hampshire University
Recommendations: 0
Customer Service
Facebook
Social Media
Social Networking
Microsoft Excel
Sales
Microsoft Office
Phone Skills
k****[email protected]
Anthony Slattum
Customer Service Manager
Greater Boston Area
Customer Service Manager
Manager, Client Services
Manager Customer Care
Certified Comminications Specialist
Southern NH University
Saint Anselm College
Recommendations: 0
Wealth Management
Data Analysis
Customer Service
Sales
Business Analysis
Risk Management
Marketing Communications
Salesforce.com
4****[email protected]
Aaron Kesmetis
Outsource Partner Manager
Greater Boston Area
Outsource Partner Manager
Manager
Customer Care Manager
Customer Serv/Operations Manager
Social Media Manager
Owner
Recommendations: 0
a****[email protected]
a****[email protected]
Jami Ritter
Consultant
Greater Boston Area
Consultant
Senior Vice President, Systems and Quality
Executive Director
Executive Director
Senior Director, Global Services
Senior Director, Customer Care
Vice President, Operations and Administration
Vice President, Information Systems
Senior Consultant/Manager – Health Care IT Practice
Consultant - Federal Healthcare Practice
University of Maryland - Robert H. Smith School of Business
Recommendations: 0
Change Management
Leadership
Process Improvement
Team Building
Strategic Planning
Business Process Improvement
Management
Business Planning
j*****@jamiritter.com
Alexis Scargill
10PM Producer
Greater Boston Area
10PM Producer
Server
Production Intern
Radio DJ
Commission Sales Associate
Marketing/Events Sponsorship Intern
Customer Care Manager
Canvasser for Non-Profits
Shift Supervisor
University of New Hampshire-Manchester
University of Minnesota-Twin Cities
Hollis-Brookline High School
Recommendations: 0
Customer Service
Microsoft Office
Social Networking
Adobe Creative Suite
HTML 5
Sales
Creative Writing
Social Media
a****[email protected]
Brieana Martini
Customer Care Representative
Greater Boston Area
Customer Care Representative
Intern/ Office Assistant
Social Media Marketing Assistant
Fan Photographer
Student Ambassador/ Orientation Leader
The New England Institute of Art
Cheshire High School
Recommendations: 0
Final Cut Pro
Film Production
WordPress
Social Media
Microsoft Office
Camera Operating
Mac
PC
b****[email protected]
Ryan Gagne
Account Executive
Greater Boston Area
Account Executive
Assistant Director of Player Skill Development
Assistant Director of Player Skill Development
New Business Development
Client Services Specialist
Varsity Baseball Assistant Coach
Customer Care Representative
Account Executive
Sales Consultant
Massachusetts Bay Community College
Recommendations: 0
r****[email protected]
Varnel Saint Fleur
BPS Ops Processing Supervisor
Greater Boston Area
BPS Ops Processing Supervisor
Premium Billing Sr. Associate
Sr. Supervising Escalation Specialist
Customer Care Associate
Lead Security Officer/Customer Service Agent
University of Massachusetts Boston
Universidad del Sagrado Corazón
Recommendations: 0
Customer Service
Team Leadership
Leadership
Call Centers
Banking
Process Improvement
Microsoft Office
Management
v****[email protected]
Josh Cooper
Customer Care Manager
Greater Boston Area
Customer Care Manager
Field Technician
Saint Michael's College
Holderness School
Recommendations: 0
Telecommunications
Co-location
Ethernet
IP
VoIP
MPLS
Managed Services
Wireless
j****[email protected]
j****[email protected]
Kathy Mankus
Vice President, Global Technical Support
Greater Boston Area
Vice President, Global Technical Support
Vice President, Support Services
Director, Technical Support
Director, Service Operations
Director, Customer Care
Client Account Manager
Bridgewater State University
Recommendations: 0
Outsourcing
Call Centers
Freight Forwarding
Enterprise Software
Technical Support
Team Leadership
Customs Regulations
Business Analysis
k****[email protected]
Mary-Jane Traggis
Senior Human Resources Generalist
Greater Boston Area
Senior Human Resources Generalist
Senior Human Resources Generalist
Human Resources Generalist
Assistant to the Director of Sales
Customer Care Specialist
Business Reporting Specialist
Technical Support, DOS Specialist
MacIntosh College
Champlain College
U-Maine Orono
Recommendations: 0
Hands-on Training
Hospitality
Salesforce.com
Team Building
Hotels
Training
Customer Service
Hospitality Industry
m****[email protected]
Tessa Sanchez
Senior Client Manager
Greater Boston Area
Senior Client Manager
Quality Assurance Intern
Customer Care Representative
Ecology Camp Assistant Coordinator
Communications/Government Relations Intern
Technology and Marketing Intern
Editorial Assistant
Boston University
Recommendations: 0
Scott Sherman
Leadership Positions
Greater Boston Area
Leadership Positions
Head of Marketing, US Multiple Sclerosis
Head of National Sales, Neurology and Immunology
BostonPlus Group Leader
Director, Patient Services
Mass Market Service Group Leader
Director, Customer Care
Senior Business Director, Strategic Account Management
Senior Director, Strategic Projects
Senior Director, Business Operations, Neurodegenerative Diseases and Rheumatology
Stonehill College
Recommendations: 0
Neurology
Pharmaceutical Industry
Sales Effectiveness
Pharmaceutical Sales
Medical Devices
Management
Leadership
Account Management
s****[email protected]
j*****@skyscape.com
Jackie Gadsden
Vice President Customer Care
Greater Boston Area
Vice President Customer Care
Vice President Service Centers & Retail Sales
Vice President Diversity & Inclusion & Customer Experience
Bachelor of Science Degree in Communications / Media – Photography 1985
Recommendations: 0
Customer Satisfaction
Call Centers
Telecommunications
Customer Experience
Call Center
Customer Retention
Customer Service
VoIP
j****[email protected]
Tom Graves
Director of Customer Experience
Greater Boston Area
Director of Customer Experience
Director Customer Care
Director, Customer Service
Shepherd University
Recommendations: 0
Workforce Management
Call Center
Customer Experience Management
Customer Experience
Brand Loyalty
Operations Management
Strategic Planning
Customer Service
t****[email protected]
Robert Quiros
Systems Integration Manager
Greater Boston Area
Systems Integration Manager
Production Manager - Seating
Customer Care Specialist
Payroll Administrator and Benefits Specialist
Flat Line Finishing Operator/Manager
Cutting/Sewing Department Supervisor
Fabric Cutter
Chair Assembler
Southern New Hampshire University
Middlesex Community College
Recommendations: 0
Bilingual
Java
C++
Python
Agile & Waterfall Methodologies
UML
Spanish
Lean Manufacturing
r****[email protected]
Lauren Verrico
Coordinator - Business Operations
Greater Boston Area
Coordinator - Business Operations
Account Executive - Business Sales
Associate - Business Sales
Key Holder - Customer Care
Retail Sales
New England College of Business and Finance
North Shore Community College
Recommendations: 0
Wireless
B2B
Solution Selling
Direct Sales
Customer Retention
Customer Satisfaction
Telecommunications
Sales
l****[email protected]
l****[email protected]
Robert Orzalli
Actor
Greater Boston Area
Actor
Customer Care Representative
Box Office/ Customer Service Representative
Professional Intern - Calderwood Pavillion
Carpenter/Technical Assistant
Music Director
Flyer Squad
Music Director
Wardrobe Intern
President
Brandeis University
Brandeis University
Recommendations: 0
Theatre
Dance
Acting
Musical Theatre
Editing
Facebook
Singing
Music
r****[email protected]
r****[email protected]
Erica Figueiras
Brand Marketing Manager
Greater Boston Area
Brand Marketing Manager
Brand Marketing Specialist
Wholesale Marketing Specialist
Marketing Coordinator
Customer Care Representative
Production Associate
Recommendations: 0
Microsoft Office
PowerPoint
Microsoft Excel
Customer Service
Microsoft Word
English
Outlook
Strategic Planning
e*****@lifeisgood.com
Michael Pascarelli
Director of Customer Care
Greater Boston Area
Director of Customer Care
Director of Customer Care
Director of Customer Care
Sales Manager
Bridgewater State University
AWHS
AWHS
Recommendations: 0
Sales
Customer Retention
Customer Service
Broadband
Call Center
Call Centers
Management
Telecommunications
m****[email protected]
abigail amoah
Customer Care Representative
Greater Boston Area
Customer Care Representative
Kwame Nkrumah University of Science and Technology
Recommendations: 0
a****[email protected]
