Thomas Serckx, Head of Customer Support & Operations at DEEP

Thomas Serckx

Head of Customer Support & Operations at DEEP | Leudelange, Luxembourg, Luxembourg

Profile last verified July 2026
Information Technology & Services Verified Profile Leudelange, Luxembourg, Luxembourg Université catholique de Louvain
Verified

Work Email

***@be.ibm.com

Last verified May 2026

Phone Number

(**) *** *** 411

Luxembourg • Phone

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Thomas Serckx Socials
Thomas Serckx Work Experience

Head of Customer Support & Operations at DEEP in July 2024 - Present

CIO at EBRC -European Business Reliance Centre in January 2023 - July 2024

Head of Organisation & Transformation at EBRC -European Business Reliance Centre in January 2018 - January 2023

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Head of ICT Project Services at EBRC -European Business Reliance Centre in July 2018 - February 2020

Head of Service Readiness at Innovative Solutions for Finance (IBM) in March 2017 - December 2017

Head of Technical Delivery at Innovative Solutions for Finance (IBM) in December 2013 - March 2017

Delivery Operations Leader, Senior Manager at IBM Services Financial Sector Lux in January 2011 - December 2013

Delivery and People Manager at IBM Services Financial Sector Lux in September 2006 - January 2011

Senior Project Manager at IBM Services Financial Sector Lux in July 2004 - September 2006

Team Leader Sytem Management Infrastructure at IBM Belgium in January 2002 - June 2004

IT consultant at ISABEL in November 2000 - December 2001

System Management Engineer at IBM Belgium in December 1996 - October 2000

Thomas Serckx Education

Université catholique de Louvain, Management Certificate, August 1999 to August 2026

Université catholique de Louvain, Engineer, August 1990 to August 1995

Thomas Serckx Skills
Outsourcing Service Delivery Service Management Management ITIL IT Service Management Pre-sales Team Leadership Data Center Managed Services IT Strategy IT Management IT Outsourcing Strategy Product Management Project Management Cloud Computing Disaster Recovery PMP Infrastructure Integration Virtualization Business Analysis Change Management Account Management Enterprise Architecture Solution Architecture Incident Management Business Continuity Business Process Process Improvement Six Sigma Quality Assurance Security Audits Project Portfolio Management Sla Vendor Management Security IT Operations Governance People Skills Lean Transformation Internal Audit Cost Management Nearshore HR Transformation Business Case Business Process Improvement
About Thomas Serckx’s Current Company
DEEP

DEEP places all the expertise and ICT resources of the POST Luxembourg Group at the service of companies, institutions and associations to support them in the operational management of their IT resources and to assist them in their digital transformation. With more than 700 employees and backed by a resilient and sovereign Telecom & ICT infrastructure, we act as a unique partner to meet all the digital needs of professional players. Our integrated offering of services and solutions in the areas of Cloud, Cybersecurity and Data, enables you to approach the future with agility, innovate and generate more value, whatever your needs. Together with our consultants and experts, we are constantly exploring the possibilities offered by technology, so that everyone can move confidently and responsibly into the digital age of today and tomorrow.

Discover more about DEEP
Thomas Serckx’s Colleagues
Maxime Erhard

Maxime Erhard

Luxembourg, Luxembourg, Luxembourg

IT Auditor - ICT Risk, IT Audit, Cybersecurity & Resilience

Founder at Cyclone
(November 2020 – Present)

Franck Chalaux

Franck Chalaux

Leudelange, Luxembourg, Luxembourg

Business Development Manager

Business Development Manager at DEEP
(February 2025 – Present)

Julian Blin

Julian Blin

Luxembourg, Luxembourg, Luxembourg

Big Data Engineer at POST

Data Platform Services Manager at DEEP
(July 2024 – Present)

Cedric Ceuninck

Cedric Ceuninck

Greater Lille Metropolitan Area

Directeur des Systèmes d’Informations et Organisation France et Maroc

CIO France & Maroc at DEEP
(July 2025 – Present)

RR

Rilinda Razzougui

Strasbourg, Grand Est, France

Assistante RH chez Deep

Assistante administrative at Digora
(January 2009 – Present)

EB

Eddy Bruneau

Greater Rennes Metropolitan Area

Sales Manager, West France

Sales Manager, West France at DEEP
(July 2025 – Present)

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Frequently asked questions about Thomas Serckx

What is Thomas Serckx email address?

Email Thomas Serckx at [email protected] and [email protected]. This email is the most updated Thomas Serckx's email found in 2026.

How to contact Thomas Serckx?

To contact Thomas Serckx send an email to [email protected] or [email protected]. (updated on December 23, 2025)

What company does Thomas Serckx work for?

Thomas Serckx works for DEEP.

What is Thomas Serckx's role at DEEP?

Thomas Serckx is Head of Customer Support & Operations

What industry does Thomas Serckx work in?

Thomas Serckx works in the Information Technology & Services industry.

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