Sara Elfeky

Customer Insight operation support Customer Acquisition Advanced Product Quality Planning (APQP) Leadership Development Revenue Cycle Management Billing Systems Charging Systems Technical Support Customer Support Business Coaching Coaching & Mentoring Customer Satisfaction Customer Engagement Business Strategy Portals Mobile Applications FinTech Coaching SAFe Facility Management (FM) CRM Integration IT Enabled Business Transformation Scaled Agile Framework Use Case Analysis Managed Services System Solutions Cross-functional Team Leadership Data Centers IT Service Delivery ITIL IT Security Operations Urban Design Smart Grid Smart Cards Payment Card Industry Data Security Standard (PCI DSS) Internet of Things (IoT) Solution Implementation Software Solution Architecture Smart Cities Cloud Applications ITSM Service-Oriented Architecture (SOA) GIS Applications Solution Architecture Urban Planning Operations Management Information Security Management Technology Architecture System Architects Project Delivery Telco Customer Experience IT Management Quality Assurance Analytical Skills Agile Methodologies IT Service Management Strategic Planning Requirements Analysis Software Project Management Business Analysis Customer Relationship Management (CRM) Business Process Improvement Information Technology Telecommunications Integration Software Quality Assurance Project Management Change Management Project Planning Service Delivery Quality Management Quality Improvement Business-to-Business (B2B) Business Intelligence (BI) Corporate Governance Strategy User Stories SQL Geographic Information Systems (GIS) Databases Enterprise Software Team Leadership Team Management Teaching Presentation Skills Leadership Strategic Thinking DWH Inelegant Networks(Charging Systems) KPI Dashboards Revenue Assurance IT Governance Project Governance sprint planning CSM CSPO Servant Leadership DevOps