Sam Grapes, Manager, Technical Account Managers at Zendesk

Sam Grapes

Manager, Technical Account Managers at Zendesk | Oakington, England, United Kingdom

Profile last verified June 2026
Information Technology & Services Verified Profile Oakington, England, United Kingdom Henley Business School
Verified

Work Email

***@fr.ibm.com

Last verified May 2026

Personal Email

***@hotmail.com

Personal • High Confidence

Phone Number

+44 ** **** *117

United Kingdom • Phone

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Sam Grapes Socials
Sam Grapes Work Experience

Manager, Technical Account Managers at Zendesk in June 2021 - Present

IBM Europe Cross-Systems Lab Services Manager at IBM in January 2020 - June 2021

IBM EMEA Client Care Manager - Server Systems at IBM in July 2008 - January 2020

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CoE STG Client Sat Advocate at IBM in July 2005 - July 2008

PLM Market Management Lead, Worldwide at IBM in June 2002 - July 2005

PC Division Marketing and Technical Support at IBM in January 1995 - June 2002

Sam Grapes Education

Henley Business School, Diploma in Business Admin, July 2026

Coaching Constellations, Practitioner in Systemic Coaching and Constellations, July 2026

Cardiff University / Prifysgol Caerdydd, BA Hons, July 1990 to July 1994

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Wells Cathedral School

Sam Grapes Skills
Time-To-Think Group Facilitator ICF ACC Certified Coach Yoga Coaching Customer Support Management Development Coaching Customer Service Management Problem Solving Workshops Facilitation Emotional Intelligence People Development Build Strong Relationships Systemic Coaching People Management Transformation projects Product Lifecycle Management Customer Satisfaction Technical Support IT Strategy Marketing Management Marketing Management Cloud Computing Leadership CRM Program Management Sales Networking Team Leadership Strategy Enterprise Software Outsourcing Pre-sales Solution Selling Customer Relationship Management (CRM)
About Sam Grapes’s Current Company
Zendesk

Zendesk powers exceptional service for every person on the planet. As a leader in AI-powered service, we offer the Zendesk Resolution Platform, designed to redefine customer experience with advanced tools that integrate AI Agents, a comprehensive knowledge graph, actions and integrations, governance and control, measurement and insights, and human expertise. Our purpose-built platform enhances service by combining automation and human insight for seamless interactions. Easy to use, easy to scale, and easy to get value from, Zendesk helps companies strengthen relationships, improve efficiency, and grow. Learn more: http://zdsk.co/46mVi8h

Discover more about Zendesk
Sam Grapes’s Colleagues
Carolline Pinheiro

Carolline Pinheiro

Portugal

UX Researcher | UI Designer | Product Designer

Product Designer at Zendesk
(May 2024 – Present)

Kristian Greve

Kristian Greve

Spain

🌟 Workforce Engagement Management | Customer Service Optimization 🌟 Former CS professional, specialist for FR and DACH.

Customer Service Representative at foodora
(May 2026 – May 2026)

Giuseppe Cariello

Giuseppe Cariello

London, England, United Kingdom

Global Design Lead - Workplace, Events and Experiences

Global Design Lead - Workplace (acting Design Director), Events and Experiences at Zendesk
(March 2024 – Present)

Daniel Sanchez

Daniel Sanchez

Copenhagen, Capital Region of Denmark, Denmark

Senior Software Engineer [Ruby, JS]

Senior Software Engineer at Zendesk
(May 2025 – Present)

Mikel Imaz

Mikel Imaz

Madrid, Community of Madrid, Spain

Commercial Account Executive en @Zendesk

Commercial Account Executive at Zendesk
(July 2024 – Present)

Jacob Beetham

Jacob Beetham

Broadstone, England, United Kingdom

Customer & Employee Experience Specialist

Enterprise Account Executive at Zendesk
(January 2026 – Present)

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Frequently asked questions about Sam Grapes

What is Sam Grapes email address?

Email Sam Grapes at [email protected], [email protected] and [email protected]. This email is the most updated Sam Grapes's email found in 2026.

How to contact Sam Grapes?

To contact Sam Grapes send an email to [email protected], [email protected] or [email protected]. (updated on March 13, 2026)

What company does Sam Grapes work for?

Sam Grapes works for Zendesk.

What is Sam Grapes's role at Zendesk?

Sam Grapes is Manager, Technical Account Managers

What industry does Sam Grapes work in?

Sam Grapes works in the Information Technology & Services industry.

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