Rosemary Gitonga
Regional Head CX at Ecobank Transnational Incorporated | Kenya
Rosemary Gitonga’s Email & Phone Number
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Rosemary Gitonga serves as the Regional Head of Customer Experience for East Africa and Southern Africa at Ecobank Transnational Incorporated. A graduate of Universidad San Juan de la Cruz, she oversees client-facing strategies for a pan-African financial institution that employs over 14,000 staff and supports 20 million customers across thirty-five nations. Her executive mandate centers on standardizing service delivery across the region while leveraging the bank’s integrated consumer, commercial, and corporate banking platforms.
BEST APPROACH TO REACH Rosemary Gitonga
Reach out via a targeted LinkedIn InMail featuring a brief proposal on streamlining multi-channel customer support for high-growth African banking markets.
Regional Head CX at Ecobank Transnational Incorporated in July 2019 - Present
Head Client Engagement and Direct Banking at Ecobank Transnational Incorporated in January 2017 - June 2019
Cluster Client Engagement Head EAC at Ecobank Transnational Incorporated in April 2014 - December 2016
Head Branch Network at Ecobank Transnational Incorporated in March 2013 - March 2014
Head Markets and Customer Care (Customer Service Quality) at Ecobank Transnational Incorporated in April 2011 - March 2013
Head Customer Strategy. at Barclays in November 2010 - April 2011
Regional Manager Queensway Cluster at Barclays in January 2009 - October 2010
Senior Branch Manager Queensway at Barclays in January 2008 - December 2008
Branch Manager at Barclays in September 2001 - December 2007
Universidad 'San Juan de la Cruz', Master of Business Administration - MBA, August 2026
Kenya Methodist University, Bachelor of Business Administration - BBA, August 2026
Kenya School of Professional Studies, Diploma
Ecobank Transnational Incorporated (‘ETI’) is the parent company of the Ecobank Group, the leading independent pan-African banking group. The Ecobank Group employs over 14,000 people and serves about 20 million customers in the consumer, commercial and corporate banking sectors across 35 African countries. The Group has a banking license in France and representative offices in Addis Ababa, Ethiopia; Johannesburg, South Africa; Beijing, China; London, the UK and Dubai, the United Arab Emirates. The Group offers a full suite of banking products, services and solutions including bank and deposit accounts, loans, cash management, advisory, trade, securities, wealth and asset management. ETI is listed on the Nigerian Stock Exchanges in Lagos, the Ghana Stock Exchange in Accra, and the Bourse Régionale des Valeurs Mobilières in Abidjan.
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What is Rosemary Gitonga email address?
Email Rosemary Gitonga at [email protected] and [email protected]. This email is the most updated Rosemary Gitonga's email found in 2026.
How to contact Rosemary Gitonga?
To contact Rosemary Gitonga send an email to [email protected] or [email protected]. (updated on December 19, 2025)
What company does Rosemary Gitonga work for?
Rosemary Gitonga works for Ecobank Transnational Incorporated.
What is Rosemary Gitonga's role at Ecobank Transnational Incorporated?
Rosemary Gitonga is Regional Head CX
What industry does Rosemary Gitonga work in?
Rosemary Gitonga works in the Banking industry.
