Philipp Willborn

Touchpoint is the native omni-channel operating system for modern restaurants—built to power digital engagement, operational performance, and lifelong guest relationships. We unify POS, kitchen display, online ordering, mobile apps, kiosks, and loyalty into one platform centered around a single customer profile. This allows restaurants to deliver seamless guest experiences across app, web, and in-store, while giving operators real-time visibility into guest behavior, visit frequency, and lifetime value. Unlike traditional POS systems designed for transactions, Touchpoint is designed for engagement. Loyalty, rewards, and guest insights are built directly into every ordering experience, enabling brands to drive repeat visits, increase retention, and grow revenue across every channel. Our platform consistently delivers industry-leading loyalty participation—often reaching 80–90% adoption across entire chains—because engagement isn’t an add-on. It’s native to the system. Touchpoint also powers high-performance operations. Our unified POS and KDS streamline workflows, reduce errors, and accelerate onboarding, while centralized dashboards provide real-time insights across locations, regions, and channels. Built on enterprise-grade infrastructure with offline reliability, Touchpoint supports multi-location brands across QSR, fast casual, pizza, and coffee—helping them scale efficiently while delivering exceptional guest experiences. Touchpoint connects operations, digital ordering, and loyalty into one system—turning every order into an opportunity to grow the guest relationship.