Patrick Grizzuti

With over 30 years of experience in the loyalty sector and over 25 years in the retail business and financial environment, Miles & More GmbH is an absolute expert in individual and successful customer communication and retention. Gerald Schlögl is the managing director of this wholly-owned Deutsche Lufthansa AG subsidiary, based in Frankfurt am Main. As the loyalty programme of the Lufthansa Group, Miles & More offers more than 39 million members access to an exclusive world with more than 170 international partners along the entire travel chain and in everyday life. The core of this diverse world of programmes and offers with attractive benefits and exclusive travel privileges lies in the award logic by earning and redeeming miles for awards and in the status logic by earning points to achieve frequent flyer status. In addition, the programme offers numerous financial services, most notably the successful Miles & More credit card portfolio in cooperation with various banks in over 20 countries. Added to this are Miles & More Online Shopping, 'Hotels & Cars by Rocket by Agoda' and 'Gift cards from cadooz'. Miles & More GmbH operates with the Worldshop the online shop worldshop.eu, which stocks over 400 premium brands and more than 4,500 items, and has a total of six Worldshop stores at the airports in Berlin, Frankfurt (two locations), Munich (two locations) and Vienna. More information at www.miles-and-more.company.