Matthew Bonasera
Account Manager at ISI | New York, New York, United States
Matthew Bonasera’s Email & Phone Number
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Matthew Bonasera serves as a New York-based Account Manager at ISI, where he drives sales and client relationships for the firm’s computer software portfolio. A graduate of The University of Texas at Austin, he specializes in introducing enterprises to ISI Queue Analytics, a platform that monitors call handling performance and customer experience across Cisco, Webex, and Microsoft Teams integrations. His position centers on deploying cost-effective queue visibility tools while helping businesses streamline complex contact center workflows.
BEST APPROACH TO REACH Matthew Bonasera
Leverage the strong personal contact confidence by sending a direct email that opens with a brief discussion on how their queue analytics platform can reduce infrastructure costs for prospect call centers.
Account Manager at ISI in March 2023 - Present
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Human Resources Intern at Empyrean Benefit Solutions, Inc. in June 2015 - August 2015
The University of Texas at Austin, Advertising
Cypress Creek High School
ISI Queue Analytics offers unparalleled insights into call queue performance, seamlessly integrating with Cisco, Webex and Microsoft Teams. It provides a cost-effective solution to oversee call handling, wait time management, and overall customer experience without the complexity of traditional contact center infrastructure. The Ultimate Queue Performance Tool Call Center Insights powered by ISI Queue Analytics Secure caller journey visibility and insights without the cost and complexity of deploying and maintaining a full-fledged contact center. ISI’s Queue Analytics platform coupled with existing call queuing capabilities from Cisco, Webex and Microsoft enables customers to significantly reduce Contact Center operational costs. With advanced reporting capabilities, call recording and real-time performance metrics, ISI provides a solution suite enhancing each of your call center queues. If you use Cisco, Webex Calling, Microsoft Teams, or Avaya, you need ISI. Our SaaS software provides the most comprehensive CDR reporting and unified communication analytics available for these leading platforms.
Discover more about ISI
VP, Sales & Strategic Alliances @ ISI Analytics | SaaS Sales, New Business Development
VP, Sales & Strategic Alliances at ISI Analytics
(May 2019 – Present)
Channel Manager at ISI Analytics
Channel Manager at ISI
(Oct 2023 – Present)
Vice President of Customer Success at ISI
Director of Customer Success at ISI
(May 2019 – Present)
Project Leader | Sr. Project Manager | Product Manager | Product Owner | Engineering Manager | Quality | Russian | Agile
Senior Project Management Leader at Drive PM Effectiveness | Create PMP-level processes | Capture Best Practices | Agile Methodology
(Jan 2013 – Present)
Strategic Customer Success Thought Leader | Driving Revenue Growth, Exceptional Retention, and CX Transformation | SaaS Expert | B2B & B2C | Team Mentor | Published Author
Customer Success leader who has preserved $2M in ARR and influenced 346K in expansion revenue through strategic account management and business outcome focus.
-Acted as the primary point of contact for ISI’s enterprise-level clients, serving as a trusted thought partner and...
Director, Unified Communications. | Cisco | Microsoft | Microsoft Azure
Responsible for developing and evangelizing a line of unified communications management products that help business better manage their telecommunications. Define long term strategic product vision. Transition to cloud-first software development using microservices and Kubern...
What is Matthew Bonasera email address?
Email Matthew Bonasera at [email protected] and [email protected]. This email is the most updated Matthew Bonasera's email found in 2026.
How to contact Matthew Bonasera?
To contact Matthew Bonasera send an email to [email protected] or [email protected].
What company does Matthew Bonasera work for?
Matthew Bonasera works for ISI.
What is Matthew Bonasera's role at ISI?
Matthew Bonasera is Account Manager
What industry does Matthew Bonasera work in?
Matthew Bonasera works in the Computer Software industry.
