Laurajane Heard, Controls Lead at Hastings Direct

Laurajane Heard

Controls Lead at Hastings Direct | Crawley, England, United Kingdom

Profile last verified June 2026
Insurance Verified Profile Crawley, England, United Kingdom Reigate College
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Laurajane Heard Socials
Laurajane Heard Work Experience

Controls Lead at Hastings Direct in September 2024 - Present

Operational Risk and Resilience Analyst at Santander Consumer (UK) plc in April 2022 - September 2024

Wellbeing and D&I Ambassador at Santander Consumer (UK) plc in January 2020 - September 2024

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Financial Crime AML Officer at Santander Consumer (UK) plc in April 2019 - April 2022

Customer Relations at Santander Consumer (UK) plc in September 2016 - April 2019

Financial Support at Santander Consumer (UK) plc in March 2015 - September 2016

Sales Associate at Luxottica in March 2014 - March 2015

Laurajane Heard Education

Reigate College, English Language and Literature, July 2026

Oakwood Secondary School Horley, July 2026

Laurajane Heard Skills
Process Review Quality Control Internal Controls Control Systems Design Risk Management Risk Analysis Wellbeing Diversity & Inclusion Cultural Diversity Disability Awareness Training Arrears Management Vulnerability Management Financial Support Complaint Management Complaint Investigations Interpersonal Communication Empathy Conflict Resolution Emotional Intelligence Letter Writing Mental Health First Aid Mental Health Care Psychology Shadow Work Jungian psychology Leadership Public Speaking Personal Counselling Mental Health Counseling Counseling Psychology Financial Crimes Investigations Anti-Money Laundering Due Diligence Suspicious Activity Reports (SAR) Transaction Monitoring Fraud Investigations Fraud Prevention Fraud Analysis Data Analysis Analytical Skills Operational Risk Management Communication Incident Investigation Enterprise Risk Management Reporting & Analysis Operational Oversight Business Process Improvement Vulnerability Customer Service Microsoft Office Microsoft Excel Microsoft Word Team Building
About Laurajane Heard’s Current Company
Hastings Direct

Hastings Group is a fast growing, agile, digitally focused general insurance provider providing services to the UK car, van, bike and home insurance market. Big enough to compete but small enough to grow, the Group has strong relationships with all major price comparison websites, a cost effective digital marketing model and a focus on customer retention. Hastings provides refreshingly straightforward products and services to UK car, bike, van and home insurance customers. A multi-award winning business, Hastings has over 2.7 million customers and over 3,400 colleagues. The Group operates as an integrated insurance provider with two businesses. The Group’s Retail business, Hastings Insurance Services Limited, is responsible for the end customer pricing, fraud management, product design, distribution and management of the underlying customer relationships. The Group’s Underwriting business, Advantage Insurance Company Limited, engages in risk selection, underlying technical pricing, reserving and claims handling. Retail is supported by, and benefits from, Underwriting’s prudent approach to risk and reserving and also benefits from the Group’s panel of insurance partners who provide additional underwriting capacity. The Group’s integrated model deliberately separates underlying product manufacturing from its distribution.

Discover more about Hastings Direct
Laurajane Heard’s Colleagues
Ricki Steel

Ricki Steel

Hastings, England, United Kingdom

HR Systems and Reporting Manager | Workday Deployment | Data & Information Management | Analysis & Insight

HR Systems and Reporting Manager at Hastings Direct
(July 2017 – Present)

Nickson M

Nickson M

Bristol, England, United Kingdom

Commercial Analyst at Hastings Direct

Commercial Analyst at Hastings Direct
(April 2024 – Present)

Ben Spokes

Ben Spokes

Leicester, England, United Kingdom

Head of Network Performance at Hastings Direct.

Head of Network Performance at Hastings Direct
(April 2025 – Present)

Vishwas Sarvesha

Vishwas Sarvesha

London Area, United Kingdom

Motor Pricing | Data Science

Senior Pricing Analyst at Hastings Direct
(July 2024 – Present)

Karpaga Muthukani

Karpaga Muthukani

Barnsley, England, United Kingdom

Data Engineer @ Hastings Direct :- DBT | Snowflake | DataBricks | Azure Data Factory | SQL | Python | PySpark | Azure DevOps | Github | Mongo DB |

Data Engineer at Hastings Direct
(August 2023 – Present)

Yugmi Kalariya

Yugmi Kalariya

London, England, United Kingdom

Data Scientist at Hastings Direct - Market Pricing | Msc Big Data Science | Ex- Data Scientist at Tredence Analytics Solutions

Data Scientist at Hastings Direct
(September 2025 – Present)

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Frequently asked questions about Laurajane Heard

What is Laura-jane Heard email address?

Email Laura-jane Heard at [email protected] and [email protected]. This email is the most updated Laura-jane Heard's email found in 2026.

How to contact Laura-jane Heard?

To contact Laura-jane Heard send an email to [email protected] or [email protected]. (updated on November 02, 2025)

What company does Laurajane Heard work for?

Laurajane Heard works for Hastings Direct.

What is Laurajane Heard's role at Hastings Direct?

Laurajane Heard is Controls Lead

What industry does Laurajane Heard work in?

Laurajane Heard works in the Insurance industry.

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