Laura Isman, Manager of Customer Service at Sanoma Italia

Laura Isman

Manager of Customer Service at Sanoma Italia | Milan, Lombardy, Italy

Profile last verified September 2026
Publishing Verified Profile Milan, Lombardy, Italy Università degli Studi di Milano
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***@tin.it

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(**) *** *** 198

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Laura Isman works as Manager of Customer Service at Sanoma Italia, directing client support initiatives from Milan, Lombardy. She holds her university education from the Università degli Studi di Milano and manages day-to-day service operations for the publisher. Her career is dedicated to optimizing customer engagement strategies within the publishing industry.

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Laura Isman Socials
Laura Isman Work Experience

Manager of Customer Service at Sanoma Italia in September 2022 - Present

Manager of Customer Service at Pearson Italia in November 2021 - September 2022

Regional Customer Service Director Europe at Pearson at Pearson in June 2020 - February 2022

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Manager of Digital Production and Customer Service at Pearson Italia in November 2014 - June 2020

Manager of Custom Digital Tool Development at Pearson Italia in September 2013 - November 2014

Manager of digital production K13 Humanities and Foreign Languages at Pearson Italia S.p.A. in June 2008 - September 2013

Multimedia editor and Project manager at Pearson Italia in March 2001 - June 2008

free-lance editor at PBM Editori, De Agostini, Edumond, Loescher in June 2000 - March 2001

editor at Redint studio editoriale in April 1998 - June 2000

editor at Ariberto studio editoriale in November 1997 - March 1998

Laura Isman Education

Università degli Studi di Milano, lingue e letterature straniere moderne, October 1989 to October 1996

Liceo Scientifico Paolo Frisi, October 1983 to October 1989

Laura Isman Skills
Galateo telefonico Lingua inglese Contact center Abilità informatiche Gestione dei conflitti Competenze analitiche Risoluzione collaborativa dei problemi Analisi dei dati Gestione del servizio clienti Capacità creative Prendere decisioni Project Management Competenze organizzative Facilmente adattabile Pensiero critico Lavoro di squadra Problem solving Time management Fidelizzazione dei clienti Management Comunicazione Client relationship management Organization Troubleshooting Process improvement Data analysis Forecasting Problem solving Communication Digital  Teamwork Adaptability Empathy Reliability Multimedia Publishing Editorial Editing Books Ebooks Content Development Content Management Copy Editing Proofreading Online Publishing Academic Publishing Publications Copywriting Digital Publishing Social Media Customer Service Customer Experience Customer Retention Customer Satisfaction Customer Support Customer Insight Negotiation Strategy
About Laura Isman’s Current Company
Laura Isman’s Colleagues
Adele Tiengo

Adele Tiengo

Milan, Lombardy, Italy

Literary agent

Redattrice e autrice at Elastico
(February 2023 – Present)

Federica Zicchiero

Federica Zicchiero

Milan, Lombardy, Italy

Senior Publisher Sanoma Italia

Docente at Villaggio Maori Edizioni
(March 2013 – Present)

Licia Landi

Licia Landi

Verona, Veneto, Italy

Docente UniVR di Tecnologie didattiche, AI Education, Media Education. Ricerca e innovazione della didattica. Formazione.

Media Education. Tecnologie didattiche per la formazione. Tecnologie didattiche. Didattica della lingua e letteratura italiana. Tecnologie informatiche e multimediali. Tecnologie didattiche ed educative. Progetto di ricerca sulla didattica multimediale del latino tardo antico ...

Luca Montanari

Luca Montanari

Castelvetro di Modena, Emilia-Romagna, Italy

Aiuto editori, scuole e aziende EdTech a integrare l’AI nei percorsi educativi, come consulente e formatore | Progetto e scrivo manuali scolastici | Freelance per scelta

Formatore in corsi di DeA Scuola Formazione, destinati a docenti dalla scuola primaria alla scuola secondaria di II grado: webinar sincroni e incontri in presenza con taglio operativo e laboratoriale, centrati sull'integrazione delle tecnologie digitali nella didattica.

Temi ...

Barbara Bacchelli

Barbara Bacchelli

Milan, Lombardy, Italy

Director of Modern Languages, ELT and Primary School - Direttrice editoriale - Sanoma Italia

Publishing Manager of Modern Languages and Primary

Elisabeth Eberl

Elisabeth Eberl

Turin, Piedmont, Italy

Insegnante DaF, tutor per corsi online, autrice di testi, formatrice per la comunicazione interculturale #lifelonglearning #interkulturellekompetenz #onlinelernen #deutschalsfremdsprache

Deutschlehrerin at Goethe-Institut Italia
(Oct 2003 – Present)

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Frequently asked questions about Laura Isman

What is Laura Isman email address?

Email Laura Isman at [email protected] and [email protected]. This email is the most updated Laura Isman's email found in 2026.

How to contact Laura Isman?

To contact Laura Isman send an email to [email protected] or [email protected]. (updated on April 06, 2026)

What company does Laura Isman work for?

Laura Isman works for Sanoma Italia.

What is Laura Isman's role at Sanoma Italia?

Laura Isman is Manager of Customer Service

What industry does Laura Isman work in?

Laura Isman works in the Publishing industry.

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