Jonathan Crinnion, Global Head of Customer Success at Epos Now

Jonathan Crinnion

Global Head of Customer Success at Epos Now | Greater Norwich Area, United Kingdom

Profile last verified July 2026
Business Supplies & Equipment Verified Profile Greater Norwich Area, United Kingdom New College Durham
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***@gmail.com

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074*****

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Jonathan Crinnion Socials
Jonathan Crinnion Work Experience

Global Head of Customer Success at Epos Now in May 2025 - Present

Global Head of Implementation at Epos Now in January 2024 - May 2025

VP of Customer Onboarding at Epos Now in October 2022 - September 2023

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Senior Product Consultant at Epos Now in December 2020 - November 2022

Head of Service at Epos Now Australia at Epos Now in February 2020 - November 2022

Service Manager at Epos Now in March 2019 - December 2020

Service Specialist and App Champion at Epos Now in April 2017 - May 2019

Manager at The Maddermarket Kitchen and Madder Mash Pop Up Kitchen in April 2013 - April 2016

Pastry Chef at Distinct Hotels Ltd in January 2012 - April 2013

Chef de Partie at Marriott Hotels in January 2010 - December 2012

General Manager at The Ice Experience in January 2006 - December 2009

Operations Manager at Polar Productions/Urban Events in January 2004 - December 2006

Jonathan Crinnion Education

New College Durham

Queen Elizabeth High School

Jonathan Crinnion Skills
Hiring Team Building Reporting Metrics Performance Reviews Team Performance Customer Onboarding Onboarding Software Implementation Compliance Operations FinTech Customer Success Upselling Service-Level Agreements (SLA) Key Performance Indicators Analytical Skills Enterprise Resource Planning (ERP) Software as a Service (SaaS) Strategic Thinking Teamwork People Management Customer Relationship Management (CRM) Cross-functional Team Leadership Active Listening Net Promoter Score Business Process Improvement Salesforce.com Service Improvement Exceeding Targets Customer Experience Client Onboarding Customer Satisfaction Communication Information Technology Problem Solving Data Analysis Team Leadership Leadership Customer Service Sales Account Management Inventory Management Pastry Chef Social Media Project Management Media Relations Hotels Recruiting Advertising Licensing Hospitality Industry Event Management Event Planning Hospitality Management Social Media Marketing Time Management Management Networking
About Jonathan Crinnion’s Current Company
Epos Now

We're on a mission that resonates with businesses of all sizes – to unleash your full potential, ignite growth, and supercharge profits through innovative, customisable payment and till systems. From startups to established multi-site enterprises, Epos Now has become a trusted partner for thousands of businesses all over the world! We enable your growth by providing the tools you need to succeed. From our humble roots in Norwich, UK, we understand the daily hurdles faced by small businesses. Why? Because we've walked that path ourselves. Our founder and CEO, Jacyn Heavens, once stood in your shoes – grappling with clunky, unreliable till systems. In 2011, he embarked on a game-changing mission to revolutionise the point of sale (POS) landscape. Fast forward to today, and Epos Now stands as a global powerhouse in payments and POS systems. Here’s what makes us the go-to POS experts: 🌟 Our POS systems are affordable, flexible, and built for businesses 🌟 Our unparalleled customer care and fuss-free installation 🌟 Our innovative app store with over 130+ of your favourite apps and integrations that work seamlessly with your POS system But it’s not just our products and services - Epos Now is about its people! Our team is united through a shared goal and love for solving real problems with innovative technology. It’s our collaborative approach that sets us apart. Our values are: 👉We put our customers first 👉We never forget our mission 👉We take ownership 👉We strive to innovate 👉We trust in people 👉We share success Ultimately, we believe in constant growth and learning, both for ourselves and our product. If you share our passions, we welcome you to join us! 📍 Where to find us? We operate across the globe. Find us at our headquarters in Norwich, UK, Orlando, USA and Maroochydore, Australia. Join our LinkedIn network to stay updated on the latest industry insights, success stories, and innovations that are shaping the future of commerce.

Discover more about Epos Now
Jonathan Crinnion’s Colleagues
Krasimir Karamazov

Krasimir Karamazov

Bulgaria

Android Team Lead

Hardware Engineer at Epos Now
(August 2025 – Present)

Nikki Hurcombe

Nikki Hurcombe

Greater Manchester, England, United Kingdom

Operational L&D | knowledge management | Content Design | Process Design | Learning Experience Designer

Trainer at Vertex Data Science
(November 2003 – May 2026)

Dandja Huitink

Dandja Huitink

Greater Reading Area

Senior Product Marketing Manager at Epos Now with experience in launching IoT, SaaS , fintech solutions

Senior Product Marketing Manager at Epos Now
(December 2021 – Present)

Sergio Luyinduladio

Sergio Luyinduladio

Manchester, England, United Kingdom

Customer Service Sales Representative at Epos Now

Customer Service Sales Representative at Epos Now
(June 2021 – Present)

Alex Hillingsmith

Alex Hillingsmith

Freethorpe, England, United Kingdom

Senior Sales Consultant at Epos Now

Managing Director at The Review Smiths
(January 2020 – Present)

Olivia Collingbourne

Olivia Collingbourne

Norwich, England, United Kingdom

Global Head of Implementation

Head of Onboarding Operations EMEA at Epos Now
(September 2023 – Present)

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Frequently asked questions about Jonathan Crinnion

What is Jonathan Crinnion email address?

Email Jonathan Crinnion at [email protected], [email protected] and [email protected]. This email is the most updated Jonathan Crinnion's email found in 2026.

What is Jonathan Crinnion phone number?

Jonathan Crinnion phone number is 07401329985.

How to contact Jonathan Crinnion?

To contact Jonathan Crinnion send an email to [email protected], [email protected] or [email protected]. If you want to call Jonathan Crinnion try calling on 07401329985. (updated on December 31, 2025)

What company does Jonathan Crinnion work for?

Jonathan Crinnion works for Epos Now.

What is Jonathan Crinnion's role at Epos Now?

Jonathan Crinnion is Global Head of Customer Success

What industry does Jonathan Crinnion work in?

Jonathan Crinnion works in the Business Supplies & Equipment industry.

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