Jacob Li

Help Lightning is the remote assistance platform built for the people who keep the world running. Field service organizations, technical support teams, and frontline workers use Help Lightning to get expert knowledge exactly where it's needed — without the cost, delay, or carbon footprint of a truck roll. Resolving a single issue today can span multiple tools — texts, email chains, video calls, photos sent from personal devices. By the time the issue is closed, the context of how it was resolved is fragmented or gone entirely. Help Lightning consolidates every interaction into a single Help Thread — one structured, secure workspace per issue combining chat, video, annotations, and file sharing. Every action and decision is captured in one place, creating an enterprise-grade audit trail that supports compliance, quality review, and institutional knowledge retention. Core use cases: Field service management · Remote diagnostics & troubleshooting · Equipment installation & commissioning · Technical training & onboarding · Contact center operations · Quality inspection Customers across field service, manufacturing, medical devices, industrial equipment, and IT report measurable results: higher first-time fix rates, reduced travel costs, faster resolution times, and stronger service margins. Available on Web, iOS, iPadOS, macOS, visionOS, and Android. Integrates with Salesforce, ServiceNow, and IFS. Learn more at helplightning.com