Ingrid Lacoste

Q: What is Ingrid Lacoste email address?

Email Ingrid Lacoste at i_lacoste@yahoo.fr and ingrid@beebs.app. This email is the most updated Ingrid Lacoste's email found in 2026.

Q: How to contact Ingrid Lacoste?

To contact Ingrid Lacoste send an email to i_lacoste@yahoo.fr or ingrid@beebs.app. If you want to call Ingrid Lacoste try calling on 0611389693. (updated on November 13, 2025)

Customer Care Lead at Beebs by Kiabi | Paris, Île-de-France, France

Profile last verified October 2026

Apparel & Fashion Verified Profile Paris, Île-de-France, France Digital Campus Paris

Ingrid Lacoste’s Email & Phone Number

Verified

Personal Email

***@yahoo.fr

Personal • High Confidence

Phone Number

061*****

France • Mobile

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Ingrid Lacoste operates as a freelance CXO and interim manager while serving as Customer Care Lead at Beebs by Kiabi, focusing on customer relations, CRM, and care operations. A graduate of Digital Campus Paris, she leads customer care initiatives that drive relationship management and structural growth for a leading secondhand children’s marketplace. Based in Paris within the apparel and fashion industry, she architects client satisfaction transformations around performance indicators like NPS and CSAT.

BEST APPROACH TO REACH Ingrid Lacoste

Contact Ingrid Lacoste via her personal email to introduce tailored customer experience partnership proposals, emphasizing how your solutions can accelerate her current work in scaling CRM systems and elevating NPS and CSAT benchmarks.

Ingrid Lacoste Work Experience

Customer Care Lead at Beebs by Kiabi in December 2024 - Present

Directrice de la Relation Clients at Murfy in February 2023 - November 2024

Head of CRM & Customer Care at Angell in June 2021 - December 2022

See more See less

CRM Senior Manager at beIN SPORT France in July 2012 - April 2021

Directrice Conseil at ebb&flow in January 2007 - December 2011

Directrice de Clientèle at proximity BBDO in January 2004 - December 2006

Chef de groupe at ProximityBBDO in January 2001 - December 2004

Consultante marketing 360° at CM&O Marketing Services in January 1995 - December 2001

Ingrid Lacoste Education

Digital Campus Paris, MBA Stratégie Digital, November 2026

Ingrid Lacoste Skills

Gestion de la relation client (CRM) Collaboration produit Stratégie Care & CX Management de transition Gestion de la réputation en ligne Customer Care Fidelisation clients Structuration Expérience utilisateur (UX) Analyse de données marketing relationnel Acquisition et fidélisation Gestion de projets Data driven Stratégie de segmentation de clients Implémentation d’indicateurs clés de performance Gestion de crise csat NPS Analyse des données Valeur client Marketing performance Conception centrée sur le client Gestion de la pression Services marchands Négociation Expérience professionnelle Amélioration des processus Résolution de problèmes Pédagogie Écoute active Vision stratégique Efficacité des processus Sens de l’écoute Efficacité organisationnelle Gestion de la fidélisation des clients Insight client Créativité LTV Gestion de la qualité Contrôle qualité Indicateurs clés de performance Veille concurrentielle Commerce Résolution de difficultés Indicateurs Efficacité opérationnelle Goût du challenge Gestion des réclamations Orientation client Surveillance du budget Retour sur investissement Présentations Succès client Communication Adaptabilité Minutieux Leadership Gestion du service client Gestion de la logistique Gestion d’équipe Travail d’équipe Leadership d’équipe transverse Anglais Changement culturel Service client Sens de l’organisation Réflexion stratégique Services clients Gestion du changement Service clientèle Engagement client Marketing Rétention de la clientèle Fidélité des clients Relation client Satisfaction client Expérience client Coordination de projet Digital Marketing Digital Strategy Direct Marketing Marketing Strategy Digital Media Online Marketing CRM E-commerce Integrated Marketing Social Media Marketing Interactive Marketing Relationship Marketing Account Management Email Marketing B2B Marketing Communications Management team leader conduite de projets Marketing sur les réseaux sociaux Stratégie marketing

About Ingrid Lacoste’s Current Company

Beebs by Kiabi

Beebs is the leading buy & sell platform for second hand kids products. Launched in Nov 2020, we're already the #1 specialist on our market. Clothing, baby gear, toys, video games, books, consumer goods... We cover more than 500 product categories, from 0 to 14 years old. Beebs already counts more than 2m users and 3.5m items available for sale. In 2023 alone, 690k second hand kids items were sold through the platform! Beebs was founded by Morgan Hilmi (ex Amazon, Uber Eats) and Arsène Huot (ex Frichti). Beebs raised 8m€ to date and is backed by top tier VCs (ISAI, Citizen Capital) and global recommerce leaders (Mercari).

Discover more about Beebs by Kiabi

Ingrid Lacoste’s Colleagues

Morgan Hilmi

Paris, Île-de-France, France

Co-founder & CEO, Beebs (acquired by Kiabi) | Top 100 E-Commerce France

Beebs is the first second hand platform dedicated to families - providing access to 500+ categories of products: clothing, toys, baby gear, consumables, books, electronics, home, ...

We make shopping easier for 4M+ families in FR & BE.

I co-founded Beebs late 2019. Beebs wa...

Eva Muller

Paris, Île-de-France, France

UCE

Associée at Time for the Planet
(Jun 2022 – Present)

Arsene H

Greater Paris Metropolitan Region

Co-founder & CTO, Beebs (acquired by Kiabi) | Top 100 E-Commerce France

Co-founder & CTO at Beebs
(Sep 2019 – Present)

Elisa Rimbano

Greater Paris Metropolitan Region

Second-hand Leader @Beebs

Beebs est la première marketplace C2C de produits de seconde main dédiée aux familles en France et en Belgique avec + de 2,5M utilisateurs.

Beebs rejoint le groupe Kiabi en mai 2024 afin de continuer à rendre la seconde main accessible aux familles, sur un modèle omnican...

Xavier Mazella

Paris, Île-de-France, France

Développeur Front React/Typescript - Freelance

Lead Développeur Front React/Typescript at Beebs by Kiabi
(Apr 2025 – Present)

Pascal Heitz

France

Software Engineer chez laguild.io

Introduction of TypeScript and NestJS into the backend ecosystem (initially legacy JavaScript / Express).
Mentoring of long-standing developers on new practices and technologies.
Rewriting and rationalization of legacy microservices.
Migration of internal CommonJS libraries to...

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Frequently asked questions about Ingrid Lacoste

What is Ingrid Lacoste email address?

Email Ingrid Lacoste at [email protected] and [email protected]. This email is the most updated Ingrid Lacoste's email found in 2026.

What is Ingrid Lacoste phone number?

Ingrid Lacoste phone number is 0611389693.

How to contact Ingrid Lacoste?

To contact Ingrid Lacoste send an email to [email protected] or [email protected]. If you want to call Ingrid Lacoste try calling on 0611389693. (updated on November 13, 2025)

What company does Ingrid Lacoste work for?

Ingrid Lacoste works for Beebs by Kiabi.

What is Ingrid Lacoste's role at Beebs by Kiabi?

Ingrid Lacoste is Customer Care Lead

What industry does Ingrid Lacoste work in?

Ingrid Lacoste works in the Apparel & Fashion industry.