Hiro Amai, Senior Manager, Customer Excellence - APAC at ICU Medical

Hiro Amai

Senior Manager, Customer Excellence - APAC at ICU Medical | Sydney, New South Wales, Australia

Profile last verified July 2026
Financial Services Verified Profile Sydney, New South Wales, Australia Murdoch University
Verified

Work Email

***@icumed.com

Last verified August 2026

Personal Email

***@iinet.net.au

Personal • High Confidence

Phone Number

(**) *** *** 213

Australia • Phone

Free account · No credit card · 5 profiles/month

Hiro Amai Socials
Hiro Amai Work Experience

Senior Manager, Customer Excellence - APAC at ICU Medical in October 2024 - Present

Practitioner, Real-Time at LSEG (London Stock Exchange Group) in July 2021 - June 2023

Director, Technical Specialists - APAC at Refinitiv in October 2018 - July 2021

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Director, Service Assurance at Thomson Reuters in July 2017 - October 2018

Manager, Technical Specialist at Thomson Reuters in January 2008 - July 2017

Technical Support Specialist at Reuters in February 2006 - January 2008

Network Engineer at Altria in January 2004 - December 2006

Hiro Amai Education

Murdoch University

Hiro Amai Skills
Project Management Process Simulation Communication Coaching Negotiation Data-driven Decision Making Analytical Skills Customer Satisfaction Customer Experience ITIL Market Data Team Management Troubleshooting Incident Management Low Latency Service Management Microsoft Exchange Technical Support CCNA Networking IT Management Generative AI Computer Ethics Artificial Intelligence (AI)
About Hiro Amai’s Current Company
ICU Medical

ICU Medical connects patients and caregivers through safe, life-saving, life-enhancing IV therapy systems, software, solutions, and consumables. Since IV therapy is our only business, meeting your IV needs with quality products and consistent supply is our only concern. We are 100% focused on bringing you intuitive, patient-centric IV products and services that provide meaningful clinical differentiation, consistent innovation, and superior value. We design our products to work within your existing workflows to minimize disruption and maximize the time you spend with patients. Together, we help forge the human and emotional connections that enhance clinical experience and are the essence of outstanding quality of care. For more than three decades, we have been dedicated to a singular purpose—improving the safety and efficiency of IV therapy. With the acquisition of Hospira Infusion Systems from Pfizer in 2017, we became the only company to focus exclusively on IV therapy across the continuum of care. Our focus allows us to bring you: > Dedicated and non-dedicated IV sets and needlefree connectors clinically proven to provide an effective barrier against bacterial transfer and colonization. > The industry’s broadest IV smart pump offering covering large volume, pain management, and ambulatory needs. > IV medication safety software providing full IV-EHR interoperability with the highest customer satisfaction and compatibility with more EHR systems than any other company. > Significant US IV solutions manufacturing and supply capabilities.

Discover more about ICU Medical
Hiro Amai’s Colleagues
Jocelyn Merkin

Jocelyn Merkin

Atlanta, Georgia, United States

Associate Hospital Sales Representative

Nanny at Self Employed
(August 2017 – Present)

Elena Herrle

Elena Herrle

United States

Senior Analyst, Compensation

Senior Analyst, Compensation at ICU Medical
(June 2023 – Present)

Nouhaila Akouz

Nouhaila Akouz

Greater Paris Metropolitan Region

Ingénieure biomédicale – Chargée d’appels d’offres – M2 Management de la qualité et de projet

Chargé Appels d'Offres & Purchase Orders at ICU Medical
(October 2025 – Present)

Sierra Amirvand

Sierra Amirvand

Irvine, California, United States

Project Manager - Biocompatibility Program at ICU Medical

Research and Development Project Manager at ICU Medical
(July 2025 – Present)

Ignacio Cignetti

Ignacio Cignetti

Argentina

Key Account Manager en ICU Medical

Key Account Manager at ICU Medical
(October 2016 – February 2024)

Flora Ike

Flora Ike

Atlanta Metropolitan Area

Snr. Scrum Master || Agile Coach

Snr Scrum Master at ICU Medical
(June 2020 – Present)

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Frequently asked questions about Hiro Amai

What is Hiro Amai email address?

Email Hiro Amai at [email protected], [email protected] and [email protected]. This email is the most updated Hiro Amai's email found in 2026.

How to contact Hiro Amai?

To contact Hiro Amai send an email to [email protected], [email protected] or [email protected]. (updated on July 2026)

What company does Hiro Amai work for?

Hiro Amai works for ICU Medical.

What is Hiro Amai's role at ICU Medical?

Hiro Amai is Senior Manager, Customer Excellence - APAC

What industry does Hiro Amai work in?

Hiro Amai works in the Financial Services industry.

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